JPMorgan Billing Controls Process Improvement Senior Associate Manager 

Philippines, Quezon City 

686481267

Job Summary:

As a Billing Controls and Process Improvement Senior Associate within the Corporate Investment Banking Team, you will be responsible for collaborating with leads across the Operations and Operations Controls Management function to assess existing processes and upcoming changes, identify areas for improvement, and lead process improvement initiatives. The Associate will also be responsible for helping to actively manage any testing or sampling requests received by the Operations team, ensuring accurate and timely delivery of required documentation.

Job Responsibilities:

• Perform process and risk reviews for existing / new processes, products, and system implementations to ensure that the control environment is optimally designed and operating effectively
• Ensure that the business has effective controls in place to comply with operating procedures, corporate policies and regulatory requirements across the global sites
• Influence operations partners to challenge existing models and transform their processes
• Monitor and report Key Performance Indicators to Billing management
• Support all risk, control, and business resiliency activities
• Apply advanced skills and adapt new procedures, technologies, or techniques to improve processes, lower costs and deliver results
• Exercise independent judgement, escalating potentially serious or unique issues to higher level

Required Qualifications, Skills and Capabilities:

• Must be able to demonstrate a structured approach to problem solving and have excellent written and oral communication skills. You should be confident in dealing with staff at all levels, with a “can-do” personality to ensure issues get resolved and strong sense of ownership.
• Excellent communication skills - both written and verbal
• Strong analytical skills
• Sound understanding of risk management and audit methodologies
• Ability to work with cross-functional global teams and interact with all staff levels
• Ability to work in a collaborative environment whereby you are able to leverage resources of other groups
• Self-starter, able to work autonomously, under pressure and to fixed deadlines
• Strong practical experience of Microsoft Excel, Visio, PowerPoint etc.

Preferred Qualifications, Skills and Capabilities:

• Experience within a Billing function and./or a Controls or Audit background is preferred.