מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
IBM Technical Support Professional IBM US Bulgaria, Sofia 61199729
Your Role and Responsibilities
In this challenging role, you’ll be responsible to receive and record incident related information, and use a variety of tools, techniques, and procedures to select appropriate actions to resolve problems. This role participates in remote technical support of IBM software products and/or systems. Key aspects of this role are:
• Find solutions for customers with a wide range of server software issues including answering how-to questions, trouble-shooting defects, analyzing system logs and collaborating across product areas to resolve problems
• Contribute to the IBM knowledge content used by customers and staff by creating and helping to manage documentation
• Help to bring innovation and new ideas to support products and software
• Responding to escalated customer calls, complaints, questions and queries
Required Technical and Professional Expertise
• Basic Storage knowledge
• Networking knowledge -experience in configuration and troubleshooting of issues related to – Communication adapters, Line Descriptions, IP Interfaces, IP Routes, TCP/IP configuration, Telnet, FTP, virtual Ethernet.
• Computer or server hardware knowledge
• Fluency in English – both verbal and written
Preferred Technical and Professional Expertise
• Software support experience
• Customer service or client-facing experience
• Working knowledge of the IBM i operating system
משרות נוספות שיכולות לעניין אותך
