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Palo Alto Senior MDR Analyst - Customer Focus Unit 
Israel, Tel Aviv District, Tel Aviv-Yafo 
462023376

24.06.2024
Description

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

  • Monitor Customer Communications - actively monitor channels like emails, ticketing systems, and Slack to quickly identify and prioritize cybersecurity inquiries, ensuring prompt and attentive customer service
  • Incident Investigation - provide initial support in incident investigations, working with customers to understand incidents fully and gather necessary data, while escalating complex cases as needed
  • Documentation and Reporting - maintain detailed records of customer interactions and contribute to creating incident reports and knowledge base articles to support both customers and internal teams
  • Collaborate Internally - work closely with internal teams like Threat Hunting, Threat Intelligence, and Research to provide holistic support to customers and improve Palo Alto Networks' offerings based on customer feedback
  • Ongoing Learning - engage in continuous learning and training to enhance your cybersecurity and threat hunting skills, keeping abreast of new threats, technologies, and best practices to better support customers

*While this position does not involve shifts, occasional weekend on-call duty may be required

Your Experience

  • 3+ years experience with multi tiered SOC/MDR/IR is a must
  • Deep understanding of attack trends and threat detection services
  • Strong customer-first orientation and ability to simplify technical concepts
  • Exceptional communication skills, including excellent command of the English language, both written and verbal, to effectively communicate with clients
  • Experienced with technologies such as EDR, SIEM, SOAR, NGFW
  • Deep understanding of attack trends and threat detection services
  • Familiarity with security best practices and common emerging security threats

Nice to have:

  • Hands-On experience with Cortex XSOAR or Cortex XDR

All your information will be kept confidential according to EEO guidelines.