JPMorgan Client Operations Manager - Billing 

Philippines, Quezon City 

449159299

Key member of the Global Billing Operations Invoice Production and Invoice Delivery ensuring management of timely production and delivery of invoices, follow up to fee billing related inquiries, effective handling of escalations, efficient closure of inquiries raised by client services and the stakeholders for billing invoices and agreements, providing guidance to analysts and recommendations to senior management on process improvement and manual process reduction.

As an Invoice Production Account Manager I within Client Billing Operations , you will be responsible on resolving issues and concerns in ensuring accurate and efficient invoice production resulting to reduced Unbilled Revenue. You will play a critical role to ensuring cross functional partnership with all locations within the distributed operating model, building communication lines and ensuring all issues are resolved in a satisfactory manner.

Job responsibilities

• Take ownership and accountability of the Invoice Production and Invoice Delivery processes through execution of deliverables and special initiatives, and the management of multiple deadlines
• Serve as a trusted partner and key advisor to the business and clients by providing exceptional service and ownership.
• Build proficiency with technology and systems, highly capable of applying knowledge to operations and understanding the overall infrastructure and business implications.
• Execute and deliver strategic and tactical plans, including automation and process reengineering initiatives, with an ability to anticipate and overcome barriers.
• Analytical and creative thinker who proactively seeks out best practices, anticipates clients’ future needs, and collaborates on ideas with others.
• Consultative in approach, understanding and anticipating client and business partner needs and proactively delivering solutions.
• Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes
• Address gaps in processes and escalating issues to benefit the business and clients in a dynamic environment.
• Inspire and motivate others by understanding business drivers, developing and articulating the value proposition, challenging the status quo, and modeling desired behaviors and outcomes.
• Maintain frequent contact with business partners, listening to understand needs, and taking ownership of incoming and outgoing messages.
• Formulate training and career development plans that incorporate required product, market, process and technology capabilities across all business groups that service clients.

Required qualifications, capabilities and skills

• Bachelor Degree - Accounting, Finance, Management, or Business preferred
• At least seven (7) years of Operations, Financial/Banking/BPO industry, or Project Management experience with one (1) year operational management experience; and/or back-office operations and processes
• Previous experience with securities operations, brokerage and/or custody operations a plus
• Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word; MS Access knowledge a plus
• Strong problem solving and solutions management competencies; displaying great analytical skills, problem-solving, stakeholder management, complaints or escalations handling
• Solid organizational and time management skills; ability to manage multiple and conflicting priorities in a global environment.
• Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals
• Strong leadership skills, initiative, self-starter, and results oriented demeanor
• Ability to adapt to a fast paced environment
• Strategic thinker with ability to address future state requirements, forward thinking mindset
• Ability to communicate and interact comfortably with senior management across a global environment and create partnerships across functional lines of business and subject matter expert