Amazon Cloud Support Engineer Windows JP Engineering 

India, Karnataka, Bengaluru 

38666537

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
The Windows role supports our services that focus on identity and access management, compliance and auditing, web applications and more. AWS Support Engineer team is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM ISTKey job responsibilities
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Interact with leading engineers around the world.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers’ technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.

- Fluency in both written and verbal Japanese (Japanese Language Proficiency Test JLPT Level N3 or above)
- Bachelor’s degree OR equivalent experience in a technical position
- Requires minimum of 2+ yrs experience in relevant technical position
- Advanced experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL, SharePoint, Exchange, Windows server, Single Sign On).
- Knowledge of Windows troubleshooting tools (Event viewer, Task manager, WinDbg, Windows Sysinternals, perfmon, WPR/WPA).
- Experience in Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, or LAN/WAN)
- Knowledge of Windows troubleshooting tools (WinDbg, Windows Sysinternals, perfmon, WPR/WPA).