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Rapyd Technical Support Team Lead 
United Arab Emirates, Dubai 
370278211

25.06.2024
Description

This is truly the Moment for Africa.

As a Technical Support Team Lead you will be responsible for:

  • Lead the local support team in Dubai
  • Become the first escalation point of contact of any technical issue
  • Working closely with clients and internal partners in Africa to ensure system stability
  • Develop Monitor tools for the production environment
  • Working closely with R&D, DevOps, and Sales Engineers team for problem-solving and escalations
Requirements
  • At least 10 year’s experience managing client support teams as T1 and T2
  • At least 10 year’s experience with Salesforce and CRM
  • Knowledge in API, bug reporting tools AWS dashboards- Must
  • experience in a payments industry- Big advantage
  • Knowledge in the following tools: SQL, Postman, AWS dashboards, Jira and confluence- Big Advantage.
  • Great technical writing and verbal communication skills
  • Experience building a team in a fast-growing small organization
  • Strong debuggability skills with multiple tools
  • Excellent English