דרושים Senior Middleware Consultant ב-Red Hat ב-מקסיקו

What you will do:

• Serve as the direct contact and adviser for customer inquiries about Red Hat Ceph Storage and OpenShift Data Foundations offerings;

• Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues;

• Partner with Red Hat’s strategic cloud partners, like Microsoft, to jointly solve multi-vendor customer issues;

• Constantly work on your troubleshooting skills and keep up with the latest technology trends

• Consult raised issues with our engineers and developers to promote creative solutions and improve customer satisfaction;

• Contribute to the global Red Hat’s knowledge management system;

• Cooperate with your colleagues on different projects; be a respected member of the global team;

• Work in both Red Hat’s and, potentially Microsoft’s, ticketing systems and tools to directly assist RHCS/RHODF customers while cooperating with other Red Hat’s engineers and teams;

• Be available to perform weekend shift duties on a rotational schedule;

• Contribute to the open source community and to the code of our offerings.

What you will bring:

• Solid Linux experience at a Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) level;

• Excellent system administration skills and experience working in technical support or in customer-facing roles.

• Strong knowledge of containers;

• Knowledge of Software Defined Storage systems, specifically Ceph or OpenShift Data Foundations;

• Knowledge of Kubernetes, Red Hat OpenShift Container Platform, Openshift Container Storage;or Openshift Data Foundations is a plus;

• Knowledge of Red Hat Openstack Platform is a plus;

• Microsoft Azure knowledge is a plus;

• Experience with other Software Defined Storage products such as Gluster, Nutanix, AOS, etc is a plus;

• Solid troubleshooting skills and passion for problem-solving and investigation;

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus;

• Ability to work as part of a team; open-minded and collaborative approach;

• Good communication skills and the ability to listen to customer issues;

• Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills;

• Excellent verbal and written skills in English.

The salary range for this position is $84,400.00 - $134,970.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

You will lead the design and development of scalable AI workloads that address the demands of diverse markets and industries globally with a special emphasis on the LATAM needs, including finance, telecommunications, manufacturing, and healthcare.

As a Senior AI Architect, you’ll also contribute to building regional expertise by mentoring architects and consultants, crafting repeatable delivery methodologies, and representing Red Hat as an industry leader in AI technologies.

At 3 months, be prepared to:

• Gain in-depth knowledge of Red Hat technologies by completing enablement programs focused on OpenShift and Red Hat AI platform.

• Scope and deliver consulting engagements for customers, applying Red Hat's expertise in containerization and AI technologies.

• Support regional consulting and sales teams in early customer engagements to scope solutions and articulate AI’s value proposition.

Within 6 months, be ready to:

• Lead the design and implementation of customer solutions on AI Platform. Develop expertise in areas such as distributed workloads, hardware accelerators at scale, or ISV partner integrations in LATAM markets.

• Collaborate with product engineering and sales teams to align customer feedback with Red Hat’s solutions roadmap.

• Collaborate with consultants in delivering high-quality AI projects.

Within 12 months, be contributing to broader regional and global objectives by:

• Driving the adoption of global AI best practices and methodologies across LATAM, enabling scalable and repeatable AI platform deployments.

• Engaging in active participation and contributing to the Red Hat AI community of practice by sharing lessons learned, best practices, and technical expertise.

• Representing Global in LATAM AI strategy discussions and contributing regional perspectives to Red Hat’s technology vision.

• Developing AI solutions tailored to the unique needs of LATAM customers with global vision.

What you will bring:

• Bachelor's degree or higher in computer science or a related technical field.

• Experience leading successful AI consulting engagements in the LATAM region or similar markets.

• Proven ability to architect and design complex solutions in rapidly evolving technology environments.

• The ability to stay on top of emerging solutions for AI and the ability to learn those technologies quickly.

• Experience with modern predictive and generative AI techniques.

• Strong application architecture and development expertise.

• Deep expertise with Red Hat OpenShift/Kubernetes and open source AI community projects such as Kubeflow, PyTorch and vLLM.

• Familiarity with AI use cases in industries such as finance, telecommunications, healthcare, or retail within LATAM.

• Demonstrated ability to advise senior IT and business executives, including experience presenting to C-level stakeholders.

• Hands-on experience with agile, DevOps, and MLOps methodologies.

• Excellent communication and presentation skills tailored to diverse cultural and professional audiences.

• Willingness to travel across LATAM (up to 35% of the time).

What you will do:

• Validate the identity of candidates

• Effectively manage multiple simultaneous certification exams

• Ensure timely start and completion of each individual exam session

• Monitor candidates with vigilance and intervene in the event of protocol variances

• Escalate to manager as appropriate

• Coordinate with the Exam Support team to facilitate technical assistance to exam participants

• Identify and assess queries so that the response is consistent with the Certification team’s guidance

• Provide accurate, valid, and complete information by using the right methods and tools

• Keep records of interactions

• Follow communication of procedures, guidelines, and policies

What you will bring:

• 3+ years of customer-facing experience with global customer exposure in a support role

• Ability to work in shifts outside normal business hours

• Excellent written and verbal communication skills in English, additional language is a plus

• Fast typing skills with high accuracy

• Advanced technical skills with browsers and network trouble shooting

• Detail-oriented with respect for academic integrity

• Ability to handle multiple priorities and manage time effectively

About The Job

In this role, you will use our unique middleware applications capabilities for DevOps, continuous integration (CI), and cloud-based development consulting projects. You will participate in customer enterprise development by helping make our solutions both practical and workable for customer businesses.

What You Will Do

• Provide guidance to consultants with less experience in order to achieve set goals

• Help with the implementation of different projects on the scope

• Address the middleware development, focusing on microservices and APIs

• Develop effective and efficient solutions that provide desired performance

• Coordinate the workflow among middleware development teams, users, and yourself

• Analyze and fix existing code base to address new requirements

• In this role, you will participate in the customer enterprise development by helping make our solutions both practical and workable for customer businesses.

• You’ll lead the on-site implementation of Red Hat’s technologies.

• Experiences in devops strategy.

• You’ll work to gain an understanding of the infrastructure and business needs of our customers, make recommendations that will lead to the resolution of their problems, and help them make strategic decisions.

What You Will Bring

• 3+ years of experience as a middleware consultant

• Experience with microservices environments

• Experience with Red Hat OpenShift configuration, implementation, and support

• Experience managing APIs, especially 3scale by Red Hat

• Experience with software containers and with implementing software containers

• Experience in JEE to use our unique middleware applications capabilities for DevOps, continuous integration (CI), and cloud-based development consulting projects.

• Experience with monitoring tools like Prometheus or Observer

• Experience with Java’s Spring Framework and Spring Boot

• Knowledge of the Screen Saver and Apache Camel frameworks, or similar

• English proficiency; upper intermediate-advanced verbal, written, and reading

• Ability to work in a high-performance and dynamic environment

Job Summary

You’ll need to have a combination of advanced technical expertise, business insight, and excellent communication skills.

What you will do:

• Support Red Hat’s partners in leading presales pilots, initiatives, demonstrations, proofs of concepts (POC), evaluations, and benchmarks

• Understand the channel partner’s business model and demonstrate knowledge of partner go-to-market strategies and Red Hat’s relevance in comparison to other vendor's offerings

• Serve as a point of contact between partners and Red Hat, including evangelization for partner capabilities and implementation within Red Hat and vice versa

• Serve as an overall technical expert for Red Hat partner accounts and as a resource manager and coordinator for other specialists

• Take responsibility for developing, maintaining, and growing technical relationships with Red Hat’s partners e.g., Red Hat Champions

• Assess the technical expertise of Red Hat’s partners by developing and implementing technical enablement plans for focus partners and by regularly monitoring progress

• Integrate Red Hat’s technologies across Red Hat's five major solutions areas of platform, management, cloud, middleware, and storage to build joint solutions with partners

• Continue educational advancement to learn additional Red Hat’s solutions within your area of specialization and across the broader Red Hat portfolio

What you will bring:

• 7+ years of experience with Java programming

• 7+ years of experience with JEE programming with application servers e.g., Red Hat Middleware, Oracle WebLogic, IBM WebSphere, etc.

• Technical translating skills with the ability to explain technical concepts to non-technical audiences

• Proficient presentation skills to small and large groups of mixed audiences including business, technical, and management teams Knowledge of application architecture like MVC or Model 2, patterns, JDBC, CVS, build management, etc.

• Knowledge of enterprise architecture like UNIX, relational database management systems (RDBMS), message-oriented middleware (MOM), lightweight directory access protocol (LDAP), clustering, etc.

• Excellent written and verbal communication skills in English

• Willingness to travel up to 50%

• Presales and sales engineering experience are a plus

Job Description

You’ll take a big-picture view of the customer's organization to recognize the challenges and help to overcome them with comprehensive, cost-effective solutions. You will have access to new ideas that emerge in the IT world. As a Senior Solutions Architect, you’ll always have something new to learn or a problem to solve.

What you will do:

• Provide technical presales support and architect solutions that include Red Hat offerings, consulting services, and training

• Build trusted adviser relationships with the customer or partner to gain an in-depth understanding of the customer's or partner’s business and IT environments, allowing the Sales team to best match Red Hat’s offerings and solutions to address the customer’s needs and requirements

• Support customer meetings through presentations, e.g., whiteboarding or formal presentations, demonstrations, and explanations of the value of Red Hat’s technologies and architected solutions

• Guide engaging conversations, customer relationships, and architected solutions that result in sales growth

• Communicate progress, status, and lessons learned from sales pursuits to all internal stakeholders and customers as applicable

• Demonstrate the ability to interpret technology and market trends as a foundation for product and technology roadmaps

What you will bring:

• 5+ years of architecture experience with focus on application and middleware technologies

• Experience working in Public Sector

• Record of working in consulting setup with background in a strategic advisory capacity to senior IT and business executives

• Broad and deep technical experience with middleware technologies on a delivery and architecture level, specialized preferably in one of the following or equivalent solutions: cloud, DevOps, Platform-as-a-Service (PaaS) like Red Hat OpenShift Container Platform; integration, like Red Hat Fuse or Fuse software and Red Hat JBoss Data Virtualization; automation or application development Java architecture with demonstrated architect-level involvement with aspects of middleware

• Outstanding written and verbal communication skills in English

• Solutions sales mentality in an environment with multiple offerings and services

• Proven ability to work with distributed cross-functional teams to achieve success on behalf of customers

• Good balance of strategic and tactical skills

• Desire to work with passionate people and make an impact

Job Description

You’ll take a big-picture view of the customer's organization to recognize the challenges and help to overcome them with comprehensive, cost-effective solutions. You will have access to new ideas that emerge in the IT world. As a Senior Solutions Architect, you’ll always have something new to learn or a problem to solve.

What you will do:

• Provide technical presales support and architect solutions that include Red Hat offerings, consulting services, and training

• Build trusted adviser relationships with the customer or partner to gain an in-depth understanding of the customer's or partner’s business and IT environments, allowing the Sales team to best match Red Hat’s offerings and solutions to address the customer’s needs and requirements

• Support customer meetings through presentations, e.g., whiteboarding or formal presentations, demonstrations, and explanations of the value of Red Hat’s technologies and architected solutions

• Guide engaging conversations, customer relationships, and architected solutions that result in sales growth

• Communicate progress, status, and lessons learned from sales pursuits to all internal stakeholders and customers as applicable

• Demonstrate the ability to interpret technology and market trends as a foundation for product and technology roadmaps

What you will bring:

• 5+ years of architecture experience with focus on application and middleware technologies

• Experience working in Enterprise/Strategic accounts

• Record of working in consulting setup with background in a strategic advisory capacity to senior IT and business executives

• Broad and deep technical experience with middleware technologies on a delivery and architecture level, specialized preferably in one of the following or equivalent solutions: cloud, DevOps, Platform-as-a-Service (PaaS) like Red Hat OpenShift Container Platform; integration, like Red Hat Fuse or Fuse software and Red Hat JBoss Data Virtualization; automation or application development Java architecture with demonstrated architect-level involvement with aspects of middleware

• Outstanding written and verbal communication skills in English

• Solutions sales mentality in an environment with multiple offerings and services

• Proven ability to work with distributed cross-functional teams to achieve success on behalf of customers

• Good balance of strategic and tactical skills

• Desire to work with passionate people and make an impact