Cisco Customer Program Manager 

Germany, Hesse 

336384376

While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the ability to learn and deliver results.

* Development of collaborative partnerships with the customer and their vendors
* Customer focal point - liaison
* Governance and Metrics Alignment - ITIL, Managing SLA’s and Critical Milestones
* Budgeting Functions - Consumption based billing - chargeback, P& L
* Crisis Management Leadership - Multi Functional Team Building - Seamless operational delivery
* A leader with strong Financial and Business Insight - Knowledge, skills and understanding of P&L, business concepts, tools and processes for making sound business decisions
* You bring Innovative solutions and delivery processes to our customers
* A graduate or equivalent in Engineering, Computer Science or related field
* A background in IT or technology sales experience. In addition, you are an effective manager of people
* You are experienced in Service Management, Network Operations, Collaboration, Legacy and Cisco technologies and solutions. Also understanding dependencies on core infrastructure and service delivery elements and how they impact service availability and outstanding operational delivery
* Highly effective influencer and communicator to senior-level leadership as well as functional management.
* Able to use a range of leadership styles from collaboration and partnership to command & control based on business conditions and day-to-day demands of the role.
* Fluent in both English and German
* Permanent place of residence in Germany

Our Benefits