דרושים Marketing Automation Specialist - Marketo ב-Red Hat ב-הודו

What will you do?

• Communication with Red Hat customers / internal stakeholders regarding non-technical and technical support

• Guide customers through best practices, product features, and technical requirements

• Develop and update support documentation, FAQs, and knowledge base content to enhance the customer self-service experience

• Ability to handle multiple tasks and effectively prioritize them to achieve goals and meet business expectations

• Work with Red Hat enterprise customers across the globe on a periodical 24x5 support rotation, including shift-based schedules to support global customer

• Handle multiple tickets simultaneously, prioritizing based on impact and urgency to meet service level agreements (SLAs)

• Diagnosis, troubleshooting, resolution, and/or escalation of issues

• Working as a collaborative team member, who puts the customer first and is keen to proactively find solutions

• Researching customer issues, and recording information in our knowledge base for future use

• Understanding the technical terms enough to probe the right questions to help the technically-focused customers and the engineers to better troubleshoot the issue

• A commitment to learning and professional development, which is likely to include studying for Red Hat certifications (e.g. RHCSA, RHCE) in 6 months of joining to stay current with evolving technologies

What will you bring?

• 3+ years of experience in the customer service industry, gained either through relevant education or work experience

• Must have basic RHEL certifications, RHCSA / RHCE. Must have fundamental troubleshooting skills of Yum/DNF/RPM, Installation of RHEL, System upgrade (Online/Offline)

• Exceptional customer service skills, with experience working on projects and content creation in a customer facing environment

• A passion for problem solving and investigation, coupled with the ability to critically analyze complex issues

• Ability to work under pressure in a fast-paced environment while managing multiple priorities

• Quick learner with career focused mindset

Job Responsibilities

• Work with Red Hat engineers and research project teams to develop, test, deploy and operate software for distributed research environments built with OpenShift, OpenStack, OpenShift AI, InstructLab and other open source software.

• Work with Red Hat product development teams to explore and help transition selected new functionality into supported products

• Develop, deploy, upgrade, monitor and troubleshoot software in research environments such as the Mass Open Cloud Alliance, as well as other university research computing environments in North America

• Identify, track and resolve issues as part of a worldwide development team analyzing distributed systems and data using GitOps techniques and tools

• Contribute software to open source projects to help advance research computing

• As part of the CTO office, write, speak and promote software development research projects, as well as student-oriented development and education activities such as hackathons, tutorials and independent student projects.

Requirements

• Software development experience with multiple programming languages (C++, Python, Go)

• Experience with software development for distributed systems and AI systems, particularly accelerators, virtual machines and containers

• Deep expertise in at least one broad technical area (e.g. operating systems), with a demonstrated understanding of subsystems and their interactions in real-world use

• Ability to decompose large complex systems and development tasks and work as a technical leader in a distributed team to release new functionality and resolve issues with deployed systems

• Experience maintaining and contributing to linux software (Red Hat Enterprise Linux (RHEL), CentOS, or Fedora preferred)

• Detailed understanding of Agile software development processes

• Detailed knowledge of development tools, repository management, and CI/CD platforms such as Ansible

• Experience working with users and design engineers in a research or production computing environment

• Demonstrated ability to work with independence on software design and implementation, while providing technical leadership and some mentoring to a larger team of developers and system engineers

• Good oral and written communications

• PhD, Master’s or Bachelor’s degree, with work or academic project experience

The salary range for this position is $111,260.00 - $183,580.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

To succeed in this role, you’ll need to have strong accounting & analytical skills with hands on experience on ERP preferably Oracle.

What you will do:

• Creation of T&M, Fixed fee & POC projects in Project Accounting module in Oracle

• Generation of Upfront Billing invoices & interfacing them to Accounts Receivable

• Monthly Time & Material Billing / Credit Memo

• Scheduling of Request in oracle for Import of time & expense, Costing

• Expenditure inquiry adjustments – Transfer of Hours, making items Billable, Non-Billable, Split of Hours, Billing Hold, one time Hold

• Perform, monitor and review all SOX and operational controls

• Monthly Closing of Project Accounting Module

• Month End Reporting - Deferred Revenue Report, Revenue Audit Report, Missing Time report & Backlog Report

• Monthly Reconciliation of Deferred Revenue, Unbilled AR, Revenue, & Accounts receivable

• Prepare manual journal entries

• Monthly Project Hygiene Activity

• Development of various Noetix Reports related to Project Accounting through Reports Wand (Excel based application)

• Participation in User Acceptance Testing for go live of new countries

• Coordination with the Oracle EBS IT team to build new reports in Oracle PA module

• Coordination with the People team to set up the organisation as project owning organisation

• Preparation of Process Documents

• Work closely with the Services/Consulting teams for customer projects

• Close co-ordination with different teams including Services, AR, GL, Revenue, FPNA & OM

• Compile information for internal and external auditors

• Maintain proper records for all projects, with all the appropriate documents, including expenses

• Prepare Disclosure adjustments

• Communicate final revenue numbers to the business

• Perform, monitor and review all SOX and operational controls

What you will bring:

• Bachelor’s degree in Commerce, Finance, or related field

• Minimum of 3 years of relevant experience in accounting in multinational corporations

• Strong knowledge of professional services billing & revenue recognition, reconciliation

• Proficiency in Oracle EBS, Microsoft Office Suite and financial reporting tools

• Excellent analytical and problem-solving skills

• Strong attention to detail, accuracy and analytical with the desire to learn for continuous improvement

• Ability to work in high pace and dynamic environment and a team player working towards a common team goal

• Excellent communication and interpersonal skills

What will you do:

• Provide technical assistance via service requests and live chat for students using Red Hat Online Learning.

• Assist students with understanding course content, guided lab exercises, and troubleshooting technical issues.

• Serve as an escalation point for junior associates, offering guidance and resolving complex inquiries.

• Perform quality assurance testing on lab content produced by the Red Hat Training team.

• Research and resolve customer issues using a broad understanding of Red Hat systems and technologies.

• Create virtual training environments and provide real-time support for instructors via live chat.

• Maintain and create documentation for internal teams and customer-facing resources.

• Conduct training sessions for new hires on operational tools, processes, and troubleshooting best practices.

What will you bring:

• Bachelor’s degree or equivalent experience in the enterprise IT industry.

• Excellent written and verbal English communication skills.

• Strong customer service skills with prior experience in a customer-focused role.

• Ability to work across multiple time zones in a 24x7 environment.

• Proficiency in Linux command-line operations.

• Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) certification.

• Experience with shell scripting is an advantage.

• Strong problem-solving skills, with the ability to assess and adapt solutions beyond standard practices.

• Experience in creating and maintaining technical documentation.