MSD Support Engineer 

Taiwan, Taipei 

297704814

Job Description

Primary Responsibilities

• Provide service to business users in IT hardware (laptop, iPad and iPhone) provisioning, troubleshooting and lifecycle management. Assist users to escalate support to other IT support team when needed.

• Partner with our company’s Global Support Center to ensure infrastructure service requests and incidents are managed within SLA. Also continually seek for improvement opportunity

• Perform IT related Purchase Requisition, Purchase Order, and Invoice Receiving processes with quality activities.

• Manage IT equipment inventory and work with IT Hardware Asset Management team for hardware lifecycle refreshment.

• Perform hand-on support in local network, printer and video conference devices. Work with IT Reginal Support team when troubleshooting or upgrade is needed.

• Regularly educate business stakeholders on infrastructure standards, guidelines, and new initiatives.

• Communicate and influence user behavior towards a consistent global standard process to obtain IT services or incident reporting.

• Support business initiatives through our company’s standard IT technology.

• Partner with IT Product Line or other IT Divisions to plan & implement IT related initiatives to country.

• Work with cross-functional IT colleagues within country as a One IT organization.

Education Minimum Requirement:

• College or university degree in Computer Science, Information Systems, Engineering, or equivalent fields.

Required Experience and Skills:

• Proven track record on customer focus.

• 3+ years’ experience in supporting IT operations including hand-on experience in Microsoft Windows desktops, Microsoft Office Suite and HP network printer support and IT Telecom room management.

Required Skills/capability and mindset:

• Able to work independently and resourceful to seek support or issue escalation.

• Good communication and presentation abilities through English and local language to senior management and stakeholders.

• Good analytical mindset, problem-solving, results driven, customer-oriented and decision-making ability.

• Good interpersonal skills and ability to manage requirements from different levels of stakeholders.

• Ability to manage external venders on service delivery or to implement initiatives.

• Ability to multi-tasks effectively and good in prioritizing activities.

• Ability to operate well in a matrix environment.

• Demonstrates a sense of service ownership and makes recommendations for service improvements.

• Exhibits a sense of end-to-end ticket ownership and commitment to provide high quality client service and resolution of the support ticket.

• Ability to diffuse tense situations if a client appears frustrated.

• Works well with other team members to recommend improvements to services.

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.