SolarEdge Service Operational Manager 

India, Karnataka, Bengaluru 

235741080

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

defines, monitors, measures and reports against set standards. You must balance the needs and the expectations of users, partners and stakeholders.

What will you be doing?

• Ownership of all processes, change management, and the quality procedures in the India Support Center.
• Build and manage work force management, training, and QA teams
• Preparation of work plans, optimization proposals and development procedures;
• Act as managerial escalation point for internal stakeholders and handle any issues that arise
• Daily supervision of the results and taking measures on time in order to mitigate crisis;
• Conduct Regular syncs with the regional Service Managers;
• Conduct regular meetings with team members;
• Responsible for resource allocation, vacation planning, and KPI bonus preparations;
• Reaching KPIs and setting yearly performance goals for the teams;
• Responsible for the QA forms review;
• Participation in interviewing and hiring process;
• Reviewing Employees’ performance, identifying training needs and defining training sessions.
• Responsible for the oversight of L&D and QA for the team