MongoDB Manager Account Management 

Singapore 

201338844

• Hire, onboard and develop a team of engaged and high performing Relationship Account Managers through thoughtful enablement, performance coaching and career development planning
• Manage the team’s daily activities to drive value-added touch points with clients and pipeline generation
• Implement renewal and expansion forecasting cadence within your team and regularly deliver an accurate forecast summary to CS and Sales leadership
• Ensure the team has the necessary ongoing enablement in relevant areas including: sales process training, product, pricing, opportunity management, data quality/accuracy, quoting and forecasting
• Support your direct reports by joining customer meetings, internal account team meetings, and escalating issues as necessary internally
• Take a lead role in collaborating with internal resources (Deal Strategy, Finance, Customer Success, Sales, etc...) to develop playbooks for common account management and renewal scenarios
• Develop trusted relationships with Sales and CS leadership through regular stakeholder engagement and proactive collaboration

• 2+ years of management experience, preferably in a customer success or account management capacity
• Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority
• A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
• A mind for technology; We’ll teach you all about MongoDB and databases, but our users and products are inherently technical; You should be too
• High organization in your workflows; To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management
• Proven ability to capture and communicate an accurate forecast
• You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view; As a new function, we will look to you to help us establish and evolve processes
• A strong desire to embrace partnership and collaboration; You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to establish the Scaled Account Management role and “brand” across the APAC region
• You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds
• Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally; Ability to manage customer escalations through to a satisfactory resolution for both the customer and MongoDB
• A Bachelor's degree

**MongoDB is an equal opportunities employer.**