Teva Unified Communications Professional III 

India, Karnataka, Bengaluru 

176312706

Accountabilities
Accountable for all Telephony systems.
Accountable to the implementation, testing and administration of Telephony systems platforms.

Minimum 5+ years of experience related to Avaya Telephony: CM, SMGR, SBC.
Engineering and implementing all or some of the following telephony modules: Extensions, Trunks and call routing.
Engineering and implementing all or some of the following Quality Monitoring modules: voice analytics, VoIP recording, screen-capture, Scheduling/Workforce Management
In-depth knowledge of call flow creation logic and migrations from legacy contact center solutions.
Proven experience in capturing, documenting, and supporting end users requests, as well as working as a key element bridging the needs of the business with the IT capabilities
Current and familiarized with current Contact Center trends and evolution, including NPS, CSAT scoring, FCR, etc.
Strong verbal and written English communication skill

Associate Director IT Operations

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