IBM IBM zDB2 Technical Support Specialist 

Bulgaria, Sofia 

166040822

Responsibilities:

• Bi-weekly analysis of Sysplex events and errors (review of data processed and presented for analysis in a specific dashboard)
• Partner with the relevant IBM technical support teams, the customer technical teams and extended IBM network to create a client specific report with individual recommendations for corrective action.

Required Technical and Professional Expertise

• Excellent written and verbal communication skills, being able to confidently engage with both the customer technical team or management contacts, clearly present the outcome of data analysis and corrective actions plans to a technical and non-technical audience
• 5+ years experience in DB2 problem determination and applied knowledge of the IBM support process
• Applied experience as DB2 DBA for zOS
• JCL, TSO, SDSF, JES2, ISPF z/OS Knowledge
• Applied experience with DB2 Utilities, Reorg, Copy, Runstats, Load, Unload, Recovery, ReBuild
• Applied experience of Db2 Application Performance and Tunning using IBM QMF, SPUFI, DB2 Admin, and ISV related tools

Preferred Technical and Professional Expertise

• Knowledge of DB2 Backup and Recovery
• Understanding of DB2 Single / Data sharing system
• Project Management skill to lead DB2 Projects