דרושים Technical Designer

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Technical Research Auditor for Cortex Research, you will be honing and communicating high-quality, groundbreaking cybersecurity and threat intelligence research for Palo Alto Networks XDR & XSIAM Cortex Research Department. This is a highly technical role, and a strong research/technical background is a key qualification. Your goal is to work closely with Cortex researchers and the Unit 42 publishing team to ensure our research is clearly communicated in well-produced research articles and other written, recorded and visual materials. You will also engage in communication with external vendors and industry partners. Constant collaboration with various research groups, Corporate Communications, Legal, and Content Marketing teams is essential to help raise the profile of our research and improve our brand visibility.

Your Impact

• Work with researchers to ensure high-quality, accurate, well-written pieces that are ready for publication through our Threat Research Center, social media and other properties.

• Assist researchers with understanding how to translate complex technical research into clear storytelling that resonates with media and other non-technical audiences.

• Review and fact-check the data and claims in our threat research publications.

• Weigh in on technical research topics, such as: threat intelligence, malware analysis, reverse engineering, threat hunting, threat actor attribution, cloud and identity related attacks, endpoint security, and more.

• Make necessary corrections and/or coordinate with other teams to identify who can resolve outstanding issues in a piece.

• Maintain awareness of when additional notification and coordination is necessary in order to responsibly disclose our findings, including vulnerabilities.

• Work with the publishing team in our ongoing effort to improve our guidelines, processes and scheduling.

Your Experience

• Proven experience writing and/or reviewing cybersecurity research content, including topics, such as: malware, APT, vulnerabilities, incident response, penetration testing, cloud security, threat intelligence briefings.

• Deep familiarity with cybersecurity-related technical terms, and common frameworks such as the MITRE ATT&CK framework and demonstrate a good understanding of attack lifecycles.

• Familiarity with key concepts and terms in endpoint security, network security, identity and cloud security.

• Able to understand highly technical cybersecurity content and improve how it is communicated to a broad audience.

• Strong communicator with extraordinary writing, communication and editing skills.

• Strong attention to detail.

• Experience in online content production.

• Proven ability to manage communications and meet deadlines across complex, global stakeholder groups, with experience working in a multicultural environment and coordinating across different time zones.

• Native English speaker or English level equivalent to CEFR’s C2 level requirements.

Advantages

• Proven experience or relevant certifications in any of the following disciplines: penetration testing, threat intelligence, threat hunting, incident response, malware analysis, SOC analysis, cloud security.

• Experience in technical writing or editing in a research publication environment (academic, nonprofit or corporate).

• Reasonable command of Python, SQL or other coding languages.

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• You will be responsible for the complete software development life cycle including requirement analysis, design, development and deployment
• Take part in integrating the newest features and technologies, automate workflows, and create user friendly tools and frameworks for researchers.
• Produce elegant, generic, modular and extendable code
• Actively influence the processes and methods for researchers, affecting their day to day life

Required Qualifications

• BS in Computer Science or equivalent knowledge or equivalent military experience required
• 5+ years of software engineering experience
• Expertise in Python and Python internals
• Experience in designing, building and maintaining a user facing application/API
• Experience with Git or other source controls
• Good communication skills
• Self-driven with the ability to work independently, take initiative, and drive processes end-to-end

Advantages

• Experience with Kubernetes/Docker
• Experience with cloud infrastructure (GCP specifically)
• Knowledge of the cyber field
• Experienced with a variety of database technologies (Mysql / RocksDB / Google BigQuery)

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. You’ll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support on an as-needed basis

Your Experience

• Experience of minimum of 4 years in support roles
• Required experience with AWS, Azure, and/or GCP
• Knowledge in containers and Kubernetes concepts - Must
• Hands on troubleshooting containers and Kubernetes (Preferable)
• Experience using API
• Creative and self starter with ability to troubleshoot and debug issues using many data sources and AI tools.
• Experience with Linux and Windows systems
• Excellent written and verbal communication skills
• Ability to work well is a diverse team environment
• Knowledge of scripting languages, preferably Python, Bash and JavaScript (Optional)
• Previous experience with Prisma Cloud or Cortex XDR (optional)
• Required knowledge of DevOps and CI/CD (preferably, but not mandatory, with hands-on experience)
• Familiarity with information security concepts, such as CVE, CVSS, etc.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.