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חברה
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
Israel
עיר
נמצאו 46 משרות
19.11.2025
PP

PayPal Hebrew Speaking Customer Service Agent Israel, Tel Aviv District, Tel Aviv-Yafo

Limitless High-tech career opportunities - Expoint
Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions. Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize...
תיאור:


Essential Responsibilities:

  • Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
  • Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
  • Provide guidance on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
  • Maintain account confidentiality, ensuring customer privacy and security in all interactions.
  • Recommend solutions and alternatives that align with customer needs and business objectives.
  • Escalate issues when necessary and relay customer feedback on product improvements and policy enhancements.
  • Continuously develop knowledge of PayPal’s business, features, and services, contributing feedback to improve processes and tools.

Expected Qualifications:

  • 1 year of relevant experience

Core Competencies for Virtual Representative, Customer Care

  • Fluency in both Hebrew & English is required.
  • Minimum of 1 year of relevant work experience in a customer-facing role (remote experience preferred).
  • Technical Proficiency:Tech savvy, comfortable navigating multiple systems/tools simultaneously, fluent in Microsoft Office, able to self-troubleshoot basic tech challenges in real time.
  • Communication Skills:Communicates clearly and simply, both in writing and speaking. Speaks with confidence, adapts tone to the customer, and actively listens to capture the full picture.
  • Customer-Centric Mindset:Demonstrates empathy, patience, and professionalism — even in stressful situations. Builds rapport quickly and strives for first-contact resolution and high satisfaction.
  • Resilience:Remains calm under pressure, handles challenging interactions with professionalism, and continues to deliver top-notch support.
  • Feedback & Learning:Eager to learn, open to continuous feedback, and quick to adapt to new processes or systems.
  • Accuracy & Detail Orientation:Works carefully in tools and systems, ensuring reliable records and consistent quality.
  • Reliability:Respects schedules, meets commitments, and supports teammates by being dependable and accountable.
  • Collaboration in a Remote Team:Proactively communicates with team leads and peers, shares updates, flags issues, and engages positively in virtual meetings and discussions.
  • Time Management & Prioritization:Manages workload, breaks, and schedule efficiently, prioritizing tasks based on urgency and impact.
  • Problem-Solving & Critical Thinking:Analyzes issues, applies sound judgment, escalates appropriately, and stays flexible when things change.
  • Decision-Making:Acts confidently within policy guidelines, balancing customer satisfaction with operational efficiency.
  • Adaptability:Adjusts quickly to shifting priorities or new procedures, stays solution-focused, and maintains professionalism in high-volume periods.
  • Ethics & Integrity:

Our Benefits:

Any general requests for consideration of your skills, please

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משרות נוספות שיכולות לעניין אותך

09.11.2025
C

Cyberark Staff Software Engineer core Authentication service SaaS Israel

Limitless High-tech career opportunities - Expoint
Solid experience leading the design, development and delivery of features in SaaS applications. Design and implement the infrastructure of the service. Bachelor’s Degree in Computer Science or Engineering related field/technology...
תיאור:
Job Description

CyberArk is looking for an experienced Staff Software Engineer for our new Authentication service. You will be responsible for building this core SaaS service, built on-top of AWS using .NET, EKS, Terraform and other cloud technologies. You will be working with an elite team to produce top-notch services at the highest standards, meeting the high security, stability, and performance standards of the largest enterprises in the world.

Qualifications
  • Solid experience leading the design, development and delivery of features in SaaS applications
  • Design and implement the infrastructure of the service
  • Bachelor’s Degree in Computer Science or Engineering related field/technology Elite unit alumni with relevant experience
  • 7+ years of experience with AWS
  • 7+ years of experience in .Net Core
  • Desire to use new technologies and understand them depth-in
  • Proactive by nature, internal drive for excellence and improvement
  • Good communication skills, fluent in English, good writing skills
  • Autodidact, like to learn new things and share with the team
  • Excellent ability to meet deadlines, while consistently striving for high-quality and efficient solutions
Additional Information
  • Good knowledge in containers and container orchestration
  • Experience with development in cloud/SaaS environment (AWS Serverless architecture/EKS is a definite advantage)
  • Solid understanding of security and high scale best practices
  • Experience with modern CI/CD tools, in particular, GitHub, Jenkins, and Artifactory
  • Deep understanding of various Authentication protocols
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משרות נוספות שיכולות לעניין אותך

08.09.2025
C

Cyberark Service Desk Intern Israel

Limitless High-tech career opportunities - Expoint
Respond to customer inquiries and technical problems through web portal, live sessions, and telephone. Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired...
תיאור:

Responsibilities:

  • Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
  • Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
  • Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
  • Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
  • Participate in on-call rotation to provide 24/7 support for CyberArk's customers
  • Work directly with R&D teams
Qualifications

A minimum 3 years experience in Technical Support or a position of a similar nature in a software company.

  • Capable of understanding the technical aspects of a complex system.
  • Strong technical troubleshooting skills and problem-solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
  • Must have excellent communication skills and a passion for providing world-class service.
  • Experience in directly supporting enterprise-level customers.
  • Ability and desire to learn products and technologies.
  • Must be able to work independently as well as with others, as part of a domestic and international team.
  • Proven experience with Microsoft operating systems.
  • Excellent time management, decision-making, prioritization, and organization skills.
  • All communication, internal and external, requires a high level of English.

Advantages:

  • Familiarity with CyberArk products
  • Familiarity with DevOps/SRE tools or methodologies.
  • Experience working with Linux or Unix Operating Systems.
  • Experience working with Cloud platforms (AWS/Azure/GCP).
  • Programming\Scripting languages.
  • Networks, Firewalls, Proxy servers, Sniffers, Web servers and Web applications.
  • Authentication methods (RSA SecurID, Smart cards, Tokens, Radius, LDAP).
  • Experience with single sign-on solutions (e.g. Shibboleth, ADFS).
  • Experience in Windows Clustering, Network Load Balancing, SAN technologies and disaster recovery.
  • Experience working directly with development
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משרות נוספות שיכולות לעניין אותך

25.08.2025
C

Cyberark QA Architect core Authentication service SaaS Israel

Limitless High-tech career opportunities - Expoint
Develop and maintain expertise in creating, deploying, and managing integrated environments. Define, implement, and manage QA processes, including specifying required test plans and procedures. Analyze and challenge the current testing...
תיאור:
Job Description

As a QA Lead, you will be collaborating with a SaaS development team, that use the latest technologies in continuous delivery to secure the top enterprises in the world. you will serve as the QA Lead in the R&D team, Committed for the quality of the released content.

Gain a deep understanding of the product's functionality, target use cases, and the value it provides to customers.

  • Develop and maintain expertise in creating, deploying, and managing integrated environments.
  • Define, implement, and manage QA processes, including specifying required test plans and procedures.
  • Analyze and challenge the current testing coverage, identifying gaps and proposing improvements.
  • Actively participate in feature testing during development, ensuring adherence to specs and quality standards.
  • Efficiently analyze logs and reproduce customer issues for quick resolution.
  • Maintain and prioritize open issues and bugs, ensuring effective tracking and resolution.
  • Monitor test and production environments using DevOps tools and methodologies.
  • Write and maintain automated tests with a strong emphasis on REST API-based testing
  • Design and execute automated tests, manage test environments, and develop tools to improve testing efficiency and coverage.
Qualifications
  • At least 5 years of experience in QA roles, deep understanding of QA methodologies
  • Proven experience in system analysis and excellent business requirements understanding
  • Proficiency in analyzing REST API interactions originating from UI workflows
  • Proactive mindset and a passion for excellence and continuous improvement
  • Curiosity and self-learning skills; ability to collaborate cross-functionally
  • Broad understanding of complex product solutions (business, technical, architecture)
  • Experience in test design and execution for complex systems (manual and automated)
  • Proven experience with SaaS product SDLC, preferably on AWS
  • Demonstrated ability to design and write new tests for system-level scenarios
  • Excellent time management and ability to deliver high-quality results on schedule
  • Strong team player with fluent English (spoken and written)
Additional Information
  • Practical Experience in debugging and troubleshooting automated tests
  • Experience in writing automation tests in Python (pytest)
  • Experience in security testing, performance, and scale tests is a plus
  • Experience in datadog and production monitoring
  • Proactive mindset and a passion for excellence and continuous improvement
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משרות נוספות שיכולות לעניין אותך

Limitless High-tech career opportunities - Expoint
Excellent verbal and written communication skills (Hebrew). Strong problem-solving and critical-thinking abilities. Willing to work various shifts, including nights, weekends, and holidays. Ability to multitask and prioritize tasks effectively. Strong...
תיאור:
Job Description

As a Customer Experience Representative, you will be our customers' primary point of contact, providing exceptional support.

You will work in a 24/7 customer service center, ensuring seamless support around the clock.

Requirements
  • Excellent verbal and written communication skills (Hebrew)
  • Strong problem-solving and critical-thinking abilities
  • Willing to work various shifts, including nights, weekends, and holidays.
  • Ability to multitask and prioritize tasks effectively
  • Strong attention to detail and accuracy
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