Service Advisor jobs

CyberArk is looking for an experienced Staff Software Engineer for our new Authentication service. You will be responsible for building this core SaaS service, built on-top of AWS using .NET, EKS, Terraform and other cloud technologies. You will be working with an elite team to produce top-notch services at the highest standards, meeting the high security, stability, and performance standards of the largest enterprises in the world.

• Solid experience leading the design, development and delivery of features in SaaS applications
• Design and implement the infrastructure of the service
• Bachelor’s Degree in Computer Science or Engineering related field/technology Elite unit alumni with relevant experience
• 7+ years of experience with AWS
• 7+ years of experience in .Net Core
• Desire to use new technologies and understand them depth-in
• Proactive by nature, internal drive for excellence and improvement
• Good communication skills, fluent in English, good writing skills
• Autodidact, like to learn new things and share with the team
• Excellent ability to meet deadlines, while consistently striving for high-quality and efficient solutions

• Good knowledge in containers and container orchestration
• Experience with development in cloud/SaaS environment (AWS Serverless architecture/EKS is a definite advantage)
• Solid understanding of security and high scale best practices
• Experience with modern CI/CD tools, in particular, GitHub, Jenkins, and Artifactory
• Deep understanding of various Authentication protocols

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
• Participate in on-call rotation to provide 24/7 support for CyberArk's customers
• Work directly with R&D teams

A minimum 3 years experience in Technical Support or a position of a similar nature in a software company.

• Capable of understanding the technical aspects of a complex system.
• Strong technical troubleshooting skills and problem-solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Must have excellent communication skills and a passion for providing world-class service.
• Experience in directly supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Must be able to work independently as well as with others, as part of a domestic and international team.
• Proven experience with Microsoft operating systems.
• Excellent time management, decision-making, prioritization, and organization skills.
• All communication, internal and external, requires a high level of English.

Advantages:

• Familiarity with CyberArk products
• Familiarity with DevOps/SRE tools or methodologies.
• Experience working with Linux or Unix Operating Systems.
• Experience working with Cloud platforms (AWS/Azure/GCP).
• Programming\Scripting languages.
• Networks, Firewalls, Proxy servers, Sniffers, Web servers and Web applications.
• Authentication methods (RSA SecurID, Smart cards, Tokens, Radius, LDAP).
• Experience with single sign-on solutions (e.g. Shibboleth, ADFS).
• Experience in Windows Clustering, Network Load Balancing, SAN technologies and disaster recovery.
• Experience working directly with development

As a QA Lead, you will be collaborating with a SaaS development team, that use the latest technologies in continuous delivery to secure the top enterprises in the world. you will serve as the QA Lead in the R&D team, Committed for the quality of the released content.

Gain a deep understanding of the product's functionality, target use cases, and the value it provides to customers.

• Develop and maintain expertise in creating, deploying, and managing integrated environments.
• Define, implement, and manage QA processes, including specifying required test plans and procedures.
• Analyze and challenge the current testing coverage, identifying gaps and proposing improvements.
• Actively participate in feature testing during development, ensuring adherence to specs and quality standards.
• Efficiently analyze logs and reproduce customer issues for quick resolution.
• Maintain and prioritize open issues and bugs, ensuring effective tracking and resolution.
• Monitor test and production environments using DevOps tools and methodologies.
• Write and maintain automated tests with a strong emphasis on REST API-based testing
• Design and execute automated tests, manage test environments, and develop tools to improve testing efficiency and coverage.

• At least 5 years of experience in QA roles, deep understanding of QA methodologies
• Proven experience in system analysis and excellent business requirements understanding
• Proficiency in analyzing REST API interactions originating from UI workflows
• Proactive mindset and a passion for excellence and continuous improvement
• Curiosity and self-learning skills; ability to collaborate cross-functionally
• Broad understanding of complex product solutions (business, technical, architecture)
• Experience in test design and execution for complex systems (manual and automated)
• Proven experience with SaaS product SDLC, preferably on AWS
• Demonstrated ability to design and write new tests for system-level scenarios
• Excellent time management and ability to deliver high-quality results on schedule
• Strong team player with fluent English (spoken and written)

• Practical Experience in debugging and troubleshooting automated tests
• Experience in writing automation tests in Python (pytest)
• Experience in security testing, performance, and scale tests is a plus
• Experience in datadog and production monitoring
• Proactive mindset and a passion for excellence and continuous improvement