דרושים Process Designer Global Process Excellence

We expect you to be:

• Owner of the product's overall look and feel.
• Product thinker — identifying and understanding users’ needs and new opportunities derived from them.
• Problem solver — taking complex problems and coming up with well-researched and elegant solutions based on the use of UX methodology.
• Data-driven designer — making design decisions based on data, user behavior, and measurable outcomes to ensure impact and continuous improvement.
• Pixel-perfect freak — compromising on the smallest details.
• Team player — demonstrating great interpersonal skills while interacting with the product manager’s R&D teams and other stakeholders.
• Fast learner — evolving fast, while being capable of learning from both success and failure.

Experience:

• At least 7 years of Product Design experience - must.
• A strong portfolio of previous projects for real customers/clients — make sure to add it to your CV.
• Experience in delivering high-quality UI/UX for consumer-facing products is a must.
• Experience running high-quality UX research.
• Experience working with both behavioral data and user research to inform and validate design solutions.
• Experience in handling and managing usability tests with real users, face to face.
• Experience creating pixel-perfect designs and prototypes with Figma.
• A strong ability to manage tasks according to the priorities of the team.
• Ability to multitask and meet deadlines.
• Excellent skills of communicating in English, both verbal and written.
• A desire to give and receive constructive feedback.
• Proficiency in high fidelity prototyping and motion — Advantage.

Essential Responsibilities:

• Lead sensitive and high-risk investigations, including conducting interviews of witnesses
• Conduct deep-dive root cause analyses and identify opportunities to mitigate risk to the company and its customers
• Lead presentations and briefings related to investigative findings and root cause analysis
• Effectively manage a case portfolio with a focus on timely conclusion of end-to-end investigations
• Develop and maintain familiarity with company products and services, and related data
• Build strong relationships with key partners and senior leaders
• Engage and collaborate with internal stakeholders as needed
• Maintain technical proficiency with several investigative tools and techniques, including both internal and external tools
• Shape and execute comprehensive, high-quality end-to-end investigations to identify complex fraud patterns, trends, and typologies impacting the company and its global user community
• Communicate findings concisely, accurately, and clearly to all levels of leadership
• Drive investigations to a timely conclusion following the completion of a comprehensive analysis of information across multiple platforms and jurisdictions
• Conduct deep-dive root cause analyses that consider policy and product opportunities, and clearly and succinctly identify contributing factors

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Essential Responsibilities

• Facilitate fraud incident intake, mitigation, recovery, and resolution while leveraging fraud and business expertise to engage critical teams promptly.
• Manage cross-functional teams to drive accountability and ensure effective handling of fraud incidents, escalating as needed.
• Analyze complex fraud events to identify broader policy and product gaps, critically evaluating remediation efforts and root causes.
• Lead risk-focused conversations and influence priorities to ensure resilient and holistic solutions are implemented to address weakness and root causes, including driving implementation of new controls and other changes.
• Deliver clear and professional communications, including incident reports and updates to stakeholders across technical and non-technical domains and leaders at all levels.
• Document incident timelines, impact details, and steps taken for mitigation and resolution, ensuring accuracy, completeness, and timeliness.

Preferred Qualifications

• Minimum of 5+ years or equivalent experience in fraud, fraud controls, or fraud oversight domains and/or managing fraudinvestigations/incidents,as well as experience driving cross-functional initiatives.
• Excellent oral and written communication skills, with the ability to communicate effectively across organizational levels and fields.
• Demonstrated ability to remain calm and positive under pressure, multitask, problem-solve, and think creatively.
• Strong collaboration and interpersonal skills, with proven success influencing priorities and driving accountability in diverse team environments.
• Expertise in project management to track progress and manage dependencies, strong organizational and presentation skills.
• Results-oriented with a deep understanding of risk management and decision impacts on business and customers.
• Familiarity with PayPal’s products, features, and workflows preferred.

Our Benefits:

Any general requests for consideration of your skills, please