דרושים Field Sales Representative Google Cloud

Working Hours:

• Shift work, 24/7 availability.: Morning: 6am-14pm, Afternoon:14pm-22pm, Night: 22pm-6am
• This position is highly suitable for students.

• Previous experience in customer service is an advantage.
• Strong customer service orientation.
• High level of motivation.
• Excellent interpersonal skills.
• Presentable appearance.
• Fluency in both spoken English and Hebrew.
• Availability for a minimum of 4 shifts per week.

Highlights:

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud, so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

• Collaborate with engineers, product managers, and subject matter experts to document new features, updates, and cutting-edge technologies
• Design, develop, and maintain knowledge base articles that make complex topics easy to understand for our users
• Ensure that our documentation is clear, concise, and accurate, providing comprehensive resources for both technical and non-technical audiences
• Proactively update and improve existing documentation based on feedback, product changes, and industry trends
• Take ownership of documentation projects from start to finish, contributing to the continuous improvement of our documentation processes

• 3-5 years of experience in a technical writing or product documentation role, ideally in SaaS, cloud security, or a related field
• Outstanding writing and editing skills, with the ability to make complex topics accessible and engaging
• Strong collaboration and communication skills, with experience working with cross-functional teams (engineering, product, marketing, etc.)
• Self-motivated, independent, and driven to take ownership of projects while managing multiple tasks simultaneously
• Familiarity with cloud technologies, SaaS products, or cybersecurity is a big advantage
• Experience mentoring others or contributing to documentation planning and coordination is an advantage
• Experience with API documentation – an advantage
• A proactive attitude, always looking for ways to improve processes and content quality

• Be part of a well-funded, high-growth cloud security company with a stellar reputation
• Work in a hybrid environment, based in Tel Aviv, that supports flexibility and collaboration
• Join a young, energetic team that encourages innovation and creativity
• Opportunity to work on leading-edge products that shape the future of cloud security

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud, so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

• Develop code to model and add required data across multiple cloud providers (AWS, Azure, GCP, Alibaba Cloud, OCI and more)
• Develop alerts and detections for identification of vulnerable cloud systems and misconfigurations
• Generate and add new cloud security compliance frameworks to keep our compliance solution up-to-date
• Leverage AI agents to automate workflows, enhance detection accuracy, and optimize development efficiency
• Assist in improving our current alerting system by fixing false positive and false negative alerts
• Work in an agile environment, working in sprints with your team to deliver high-quality outcomes

• BSc in Computer Science or a related technical field
1–2 years of proven industry experience in Python development – Must.
• Knowledge in networking – OSI model, networking protocols, firewalls
• Familiarity with cloud architecture, services, and basic concepts
• Familiarity with SQL databases
• Comprehension of cybersecurity fundamentals and security best practices
• High level of development and analytical skills
• Self-starter, fast learner, team player, with a can-do attitude
• Great communication and collaboration skills

• Experience in developing with AI-powered tools and agents, such as GitHub Copilot or Cursor

Responsibilities:

Responsible for the full sales cycle to the Drivers:

lead conversation; data validation; identifying the driver's needs; suggesting the best package and closing deals by a monthly target.

The role will also include drivers training as a part of the deal closing and quality assurance and initial follow-ups and possible outbound activities.

• At least 2-3 year experience in B2C Telemarketing /Sales
• Managing sales process via Sales force - advantage
• High negotiating capabilities
• Ability to create outbound
• Working independently based on targets and goals
• Ability to gain trust and confidence with the different customers
• Ability to adjust quickly to a changing environment
• Strong ”can do” approach
• Strong oral and written communication skills

Work in a fast-paced call center environment and make outbound retention calls to existing clients who ask to quit and/or downgrade services on their account.

• Receive inbound retention requests from current clients or initiate proactive calls to clients with low usage, all in a high-intensity call center environment.
• Initiate calls to clients with past due fees in order to collect payment.
• Resolve drivers’ complaints / concerns through active listening, empathy and professionalism.
• Utilize proactive retention skills to turn requests for service termination or downgrades into engagement by identifying drivers’ needs.
• Increase drivers’ engagement and use.
• Identify and report systematic problems that could have negative impact on clients’ experience.
• Lead processes and projects in order to generate solutions to reduce client dissatisfaction.

• Minimum of 1-2 years of experience in a Call Center sales environment.
• Excellent computer skills, experience working with SAP and / or Sales Force.
• Experience in working in a goal-oriented environment.
• Strong oral communication skills.
• Excellent interpersonal skills to work effectively with teams throughout the organization.
• Ability to gain trust and confidence with clients.
• Ability to work independently.

As a Customer Experience Representative, you will be our customers' primary point of contact, providing exceptional support.

You will work in a 24/7 customer service center, ensuring seamless support around the clock.

• Excellent verbal and written communication skills (Hebrew)
• Strong problem-solving and critical-thinking abilities
• Willing to work various shifts, including nights, weekends, and holidays.
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy

• Bachelor’s degree or equivalent practical experience.
  
• 10 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience in an analytical role such as business intelligence, data analytics, or statistics.
• Experience in either system design or reading code (e.g., Java, C++, Python).
• Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.

• 15 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• Experience in technical leadership, including experience leading business transformation initiatives.
• Experience working with database technologies (e.g., SQL, NoSQL).
• Experience using Machine Learning and building solutions.
• Experience working with systems (e.g., Linux, Unix).
• Experience with digital ad technology and platforms.