דרושים Customer Service Coordinator

Collaborate with peers and the Istio community on the design and development of features, enhancements, and bug fixes within Istio. Mentor and coach junior team members, and work with cross...

Lead, mentor, and manage a team of 15 T1 support agents, ensuring full coverage and high performance. Define and implement processes, tools, and best practices to meet team KPIs and...

Set vision and strategy by defining the long-term direction for our billing infrastructure, including our product catalog and usage metering system. Build and maintain the product roadmap that balances immediate...

Planning and scheduling based on the forecast of Demand, such as shift planning , adjustments for PTO, training sessions, and unexpected changes. Support forecasting and scheduling efforts across our CX...

Providing ongoing support to customers who use the service (telephone/written). Responding and ongoing management of the drivers who provide service. Shift operation with several systems at the same time. Operating...

Excellent verbal and written communication skills (Hebrew). Strong problem-solving and critical-thinking abilities. Willing to work various shifts, including nights, weekends, and holidays. Ability to multitask and prioritize tasks effectively. Strong...

3-5 years of experience in managing a customer service center in a medium / large company - Must. Bachelor's degree in social sciences - an advantage. Flexibility in working hours...