דרושים Call Center Supervisor

Responsibilities:
- Operate and maintain mechanical and electrical equipment.
- Perform root cause analysis of equipment failures.
- Troubleshooting of facility and rack-level events within internal SLA.
- Ensure all safety procedures are adhered to while performing work.
- Able to work a 12 hour shift (rotating 3 to 4 day work weeks).
- Take daily operational readings of all mechanical and electrical equipment.
- Utilize internal CMMS to manage building workflows.

- Electrical practical Engineer (or above), Certified Electrician license (LV/MV)
- 2+ years of relevant work experience
- Proficient with computers and Microsoft Office (Outlook, Word, Excel, Powerpoint)
- Commitment to a culture of safety & security
- Strong verbal and written communication skills (Hebrew, English)Physical Requirements:
- Walk job sites in uneven terrain.
- Work at heights and from ladders
- Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more.
- Work shifts longer than eight hours in duration.
- Coordinate body movements when using tools or equipment
- Reach and stretch to position equipment and fixtures while maintaining balance
- Bend or twist the body into unusual positions while working
- Perform physical tasks all day without becoming overly tired
- Use hands to manipulate small wires and objects
- Push or pull heavy objects into position
- Work in a noisy environment
- Work at depths, such as under raised floors

- Solid leadership and organizational skills
- Attention to detail.
- Proven self-starter.
- Ability to prioritize in a complex, fast-paced environment.

Key job responsibilities
• Design and deliver scalable, resilient systems using appropriate technologies while learning to analyze for risk, cost, and
efficiency
• Take ownership of operational risks in team products, troubleshoot issues, and ensure thorough resolution of defects
• Mentor interns and participate in hiring while collaborating with partner teams to improve system interactions
• Solve straightforward problems using technology solutions composed of smaller components and standalone applications
• Apply operational excellence principles to inherited and new systems, ensuring solutions meet Amazon Code Bar standards
• Participate in design discussions and learn to make technical trade-offs within business goals and customer needs context
• Automate repetitive tasks and improve documentation to enhance team productivity and system maintainability
• Write clear, inclusive documentation and seek feedback on designs, code, and procedures following engineering best
practices
• Contribute to quality improvements and customer experience while maintaining an inclusive workplace environment
• Deliver well-tested, logical solutions on time using current technologies and inclusive development practices

- 2+ years of systems development experience
- Experience tools for automation (building, testing, releasing or monitoring)
- Experience with Linux/Unix

As Chief Engineer, you will be responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves planned preventative maintenance of equipment, daily corrective work, and emergency response. You are expected to be a focal point for all facility operations and to support Amazon within its owned and operated data centers.You should be able to manage large scale impacting projects and new region support from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, procurement, and finance in both local and global settings. As Chief Engineer, you will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the Chief Engineers to drive innovation and resiliency while reducing operational costs in the facilities.AWS Infrastructure Services (AIS)You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
• Train and support the Engineering team in their role of providing electrical and mechanical equipment troubleshooting and operations
• Implement and execute site or equipment-specific training exercises. Exercises cover, but are not limited to: stand-by diesel generators, switchgear, UPSs, PDUs, AHUs, chillers etc.
• Oversee day-to-day operation and maintenance of mechanical and electrical equipment in data center sites
• Operate independently, with limited direct management
• Assist in the design and build-out of new facilities and perform root cause analysis of equipment failures
• Act as an escalation point for all facilities-related issues within the data center region. Work OT hours as needed to support site stability
• Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA)
• Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams
• Ensure all safety procedures are adhered to by vendors, and AWS staffPHYSICAL REQUIREMENTS
• Work at height, and from ladders
• Perform physical tasks
• Work in a noisy environment, with ear protectionA day in the life
- Working semi-autonomously in operation and maintenance of mechanical and electrical equipment in a data center
- Execution of project scopes of basic complexity
- Providing timely escalation for all facilities-related issues within the data center
- First-line troubleshooting and reporting of facility and high-criticality events
- Providing assistance to junior and peer EOTs
- Oversight of third-party vendors to ensure that all work performed is in accordance with established safety protocols, best practices, and local legislation
- Utilization of administrative tools for change management, ticketing, and asset management.
- Flexibility for changes to work schedule depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor Degree / Practical engineer in electrical or mechanical engineering or equivalent
- Electrical/Mechanical Engineering proved experience
- 3+ years of Data Centre Engineering/Operations Experience or critical infrastructure and operations experience

- High/Low Voltage Authorised Person (AP) experience
- Fundamental knowledge of network design and layout as well as low voltage (copper/ fibre) cabling
- Project Management experience
- Experience in operations and on-call support for Data Center facilities or Mission Critical Plants/Production facilities

What You'll Be Doing:

• Own entire activities associated with mapping entire R&D compute needs and requirements for building small, medium and large Clusters and setups for NVIDIA in Israel. Including interfaces with all relevant R&D leaders and tech representatives

• Orchestrate entire plan for placing Clusters leveraging existing labs and facilities, efficiently to enable cutting-edge R&D activities

• Interface with external entities, planning and guiding on deployments of Nvidia key Clusters

• Work with all relevant R&D teams to plan Nvidia Networking technology roadmap, and plan future deployments and allocations to enable future R&D activities

• Present labs and DC status to NVIDIA senior executive team

• Matrix management of internal teams and resources for successful execution of projects and activities

What We Need To See:

• B.Sc. in Computer Science/Electrical Engineering or equivalent experience, MBA - an advantage

• 12+ years' experience in managing technical multi-disciplinary projects

• Familiarity with Data Center and lab infrastructure considerations (Power, Air/Liquid cooling)

• Mixture of technical, project management and interpersonal skills

• Experience in a global working environment, global companies and partners

• Pro-activeness and can-do approach

• Excellent ability to work in an organized manner

What you’ll be doing:

• Plan, build, configure, and maintain sophisticated computing and networking systems, consisting of multiple components such as FPGA, GPU, BMC, CPU, etc.
• Collaborate effectively with engineering and product teams globally to coordinate FW/SW deliveries and ensure flawless integration of software components.
• Build and maintain automated preventative maintenance procedures.
• Supply system-wide checks and optimizations to guarantee the smooth operation of NVIDIA's high-end systems.
• Stay updated with the latest industry trends and advancements to drive continuous improvement in system performance and functionality.

What we need to see:

• 2+ years of proven experience as an electronic hardware/software
• Practical software engineering/ electronics engineering certification, system administrator certification, or equivalent experience.
• In-depth understanding of sophisticated computing systems.
• Proficiency in computer structures, Linux environments, bash scripting, and familiarity with networking.
• Hands-on lab practice and a strong system-level understanding.
• Excellent interpersonal skills, including written and verbal communication.

Ways to stand out from the crowd:

• Hands-on experience with NVIDIA’s hardware and software such as CUDA, and NV-SMI.
• Working experience in networking labs/rack rooms.
• Possession of system administration and IT certifications in Linux, and network-related fields.
• Strong coding skills in bash or Python.