דרושים Saudi Arabia, Dhahran

Key Responsibilities:

• Responsible for leading customer communication and coordination as a representative of SAP Enterprise Cloud Services (ECS).
• Accountability as the single orchestrator for End2End delivery from SAP ECS
• Serve as the primary contact for private cloud customers for delivery topics, technology discussions and other contractual entitlements as per contract.
• Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals.
• Introduce scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
• Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
• Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
• Act as a trusted technical advisor in safeguarding and sharing innovation roadmap with the customer.
• Maintain close collaboration with ECS Technical Operations to drive operational topics.
• Establish good relationship with all customer facing roles in SAP to provide One SAP experience.
• Guide customers on key topics like Business Continuity, Security & Compliance.
• Maintain customer satisfaction through proactive issue mitigation and escalation management.

What You Bring:

• Excellent communication skills and experience in customer-facing roles and motivation to learn.
• Ability to switch communication styles for technical and non-technical audiences.
• Pro-active problem-solving attitude and customer-first mindset.
• Experience working in international and global virtual matrix organizations.

Education and Qualifications:

• Bachelor’s degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
• High proficiency in customer communications and presentations.
• Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
• Proficiency in English is mandatory; German language skills are an asset.

Work Experience:

• Minimum of 8 years of SAP Technical Administration or SAP Technical Consulting with SAP Basis skills.
• A minimum of 5+ years of experience in client-facing roles, with demonstrated expertise in strategic account management and service delivery
• Experience in solution design, enterprise architecture, and SAP implementation.
• Knowledge of SAP RISE or ECS experience is preferred.
• Experience and certifications with Hyperscalers (AWS, MS Azure, or GCP) are a big advantage
• Experience in technical project planning, implementation, and configuration.

Skills and Competencies:

• Proven client leadership and decision-making abilities to manage complex projects and high-pressure scenarios.
• Strong background in SAP solutions, technology, and products, and cloud technology.
• Proven skills in escalation management, stakeholder engagement, and contract management.
• Competency in multi-tasking and managing multiple engagements in parallel.

Preferred Skills:

• Certifications in SAP Basis/Application, Project Management, or Hyperscalers (Azure/AWS/GCP).
• Knowledge of IT Service Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.
• Experience in leading international and multicultural teams.

We win with inclusion

PhiladelphiaJob Segment:ERP, Cloud, Information Technology, IT Architecture, IT Manager, Technology

RESPONSIBILITIES:

• Developing, customizing, and maintaining ServiceNow applications, modules, and integration
• Working with business analysts, developers, and other stakeholders to understand business requirements and translate them into technical solutions
• Writing clean, efficient, and maintainable code.
• Producing and running test cases to guarantee software quality.
• Documenting code and application functionality.
• Staying up to date with ServiceNow releases and contributing to continuous improvement effort

REQUIREMENTS:

• Certified ServiceNow Administrator required
• Certified ServiceNow Developer required
• Configuration Management Database (CMDB) configuration and development experience required
• ServiceNow Product Experience preferred in the following Modules SPM, IRM, SecOps and ITOM
  • SPM (Strategic Portfolio Mgmt.), IRM (Integrated Risk Mgmt.), SecOps (Security Ops), ITOM (IT Operations Mgmt.)
• ITIL Processes knowledge and certification
• ServiceNow Product Experience with Knowledge Management
• SCRUM framework and methodology
• Angular Java, Java Script
• Rest API, WSDL and JSON
• Mobile App Development experience preferred

WORK EXPERIENCE:

• 5+ years of working with ServiceNow, including configuring an ITSM service catalog
• Proficiency with ServiceNow development, such as scripting, workflows, and integrations.
• Experience with software development methodologies such as Agile or Waterfall is desirable.
• Excellent communication and collaboration skills

Washington DC

The Organization

What are we looking for

As part of this “end to end processes” function we are looking for experienced (senior / principal level) consultantswith process expertise acrossat least oneof the standard Signavio main processes (Source to Pay, Plan to Fulfill, Order to Cash, Acquire to Decommission…) and with solid understanding and demonstrable experience advising customers and setting up SAP projects with products/solutions/services that enable realizing such processes using SAP technology in an optimal way. Specifically, successful candidates must meet the following qualifications:

• Deep Process-level knowledge and associated consulting expertise
• Knowledge of more than one SAP solutions / products (expert in at least one)
• Ability to articulate the value proposition across SAP products/solutions supporting a given process including integration points; strong communication and influencing skills
• Ability to solution, estimate and lead the implementation of cross-products / solutions across standard ‘mega’ processes
• Demonstrable thought leadership on how more than one SAP solutions / products interoperate to provide support to key customer processes
• Solid BTP and Signavio understanding; deep expertise in either highly desired
• Demonstrable ability to influence and collaborate amongst diverse teams across the organization

What will you do

As a successful candidate you will join the team as a “business process consultant” (the standard SAP consulting billable role) under the appropriate seniority (“T”) level. It is envisaged that you will engage:

• Approximately 60% in consulting activities:
  • supporting sales and consulting sales
  • bid preparation support including solutioning and estimations
  • services delivery activities depending on the nature of the engagements (advisory, realization etc)

Depending on your main expertise you will be ‘dotted line’ assigned to the relevant Solution area to ensure that you are seamlessly integrated with the rest of the organization. Whilst these activities are the typical consulting activities, your will be expected to bring and infuse (to the rest of the teams) aprocess-oriented mindset.A good measure of your success will be to be invited to lead discussions on flagship customer cases precisely because of the ability to ‘talk processes’ rather than just solutions

• the remaining approx. 40% in governance and thought leadership tasks like:
  • Finding, organizing and producing assets and collaterals related to your process and cross solution are expertise
  • Align with PE (product engineering) on product features and feedback
  • Developing a community across solution areas where process knowledge and mindset will be promoted
  • Participate / lead key process-relevant initiatives within the CS&D Board Area

Additional skills / formal qualifications

• Proven personal track record as a valued SAP consultant with experience in complex projects with global scope / delivery structure
• Strategic thinking and business acumen, with the ability to align project and program objectives with overall business goals
• Strong communication, summarization and interpersonal skills, with the ability to effectively engage and manage internal & external stakeholders at all levels
• Ability to work effectively in a global and multicultural environment, demonstrating cultural sensitivity and adaptability
• Strong problem-solving, negotiation, and decision-making skills, with the ability to navigate complex challenges and drive effective solutions
• Ability to influence diverse stakeholders (customers, partners, MU/Regional counterparts) and take initiative and ownership in situations without having direct formal authority
• Solid understanding of Clear Core and RISE methodologies
• Proficiency in business process modelling tools
• Fluency in Englishboth verbally and in writing
• Mobility: willing to travel (share varies, but can at periods be 100%)
• University degree(s) in a relevant field

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Responsibilities:

1. Provide design and implementation review for SAP Commerce projects.

2. Participate in the design and implementation of SAP Commerce projects, build high-quality codes, and ensure their testability.

3. Conduct software testing to ensure product quality, locate and fix issues within.

4. Use Java and Spring framework to develop new features and services.

Requirements:

1. 1-3 years of experience working on Java development.

2. Familiar with Spring, Spring Boot, and other common Java frameworks.

3. Familiar with languages such as Java and Groovy.

4. Basic knowledge of SQL and relational databases.

5. Familiar with SAP Commerce or other e-commerce platform development and their core modules, such as product management, order management, etc.

6. Proficient in using English for communication and writing.

7. UI development experience is a plus.

8. ERP SD background is a plus

9. Self-motivated, good at problem-solving and able to work under pressure.

10. Good learning and communication skills.

Job Segment:Cloud, Developer, Java, Testing, ERP, Technology