דרושים Cyberpion-pre-sales Customer Success Engineer ב-Israel

As a Senior PS Engineer, you will be responsible for automating and integrating storage solutions within enterprise environments. You will collaborate with global teams to deploy and manage Dell EMC storage products, leveraging automation technologies to enhance efficiency, visibility, and reliability.
You will:

• Design, deploy, and maintain enterprise-grade storage solutions (not limited to Dell EMC products)
• Troubleshoot and optimize storage environments (SAN/NAS)
• Collaborate with cross-functional teams to support customer requirements
• Ensure operational stability and performance of storage infrastructure

Essential Requirements

• Minimum 3 years of hands-on experience managing enterprise storage systems
• Experience with storage technologies from various vendors (Dell EMC, NetApp, HPE, etc.)
• Proficiency in Windows and Linux operating systems
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Desirable Requirements

• Experience with Dell EMC storage products
• Familiarity with basic automation tools (e.g., Python, Bash, Ansible) – not mandatory

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

• Cortex products use cutting-edge technologies to deliver and innovate fast, with attention to quality and details. The great majority of the Cortex engineering group is located in the TLV office, which allows us to operate at a high pace with short loops of decision-making
• We are looking for a passionate and skilled Team Leader to join our Cortex Platform Automation R&D group. You will develop new solutions that will transform the future of security orchestration and automation around the globe, specializing in Cloud environments
• You will lead your engineers to become the most professional engineers and your team will be responsible for the design, implementation, delivery, and quality of our services in an Agile environment
• Furthermore, you will be collaborating with global tech, product, and security research teams, interfacing with other groups around the globe, and joining a rapidly growing Cybersecurity community

Your Impact

• Leading an Engineering team, focused on Cloud providers’ data and cybersecurity use-cases
• Taking a leading role in the design and implementation of cloud ingestion and automation in Palo Alto Networks’ Next Gen SOC platform
• Setting high-quality standards, seeking and choosing technical solutions to meet current and future needs
• Providing technical leadership and guidance, including design and code reviews
• Being accountable for product delivery, quality, and timelines

Your Experience

• 5+ years of proven hands-on experience in software development
• 1+ years of proven hands-on experience with Python
• Experience with Cloud environments and best practices.
• Prove experience in a management role - can be scrum master, tech lead or similar
• Good communication and visionary skills.
• Bachelor's degree in Computer Science/Engineering (or a related field) or equivalent military experience required

Nice to have

• Experience with Google console
• Experience with CI/CD
• Experience with Docker

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.

Job Summary

You’ll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.

Key Responsibilities

• Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
• Support onboarding activities for new customers
• Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
• Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed
• Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps
• Help drive consistency and quality in how incidents and threat intelligence are communicated externally
• Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team

Preferred Qualifications

• 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support — must, Tier 1/2 SOC analyst experience
• Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
• Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly
• Experience reviewing, drafting, or presenting incident reports and security findings
• Familiarity with Cortex XDR or Cortex XSOAR
• Experience onboarding new security services or clients
  

This role includes participation in our weekend coverage rotation supporting global MDR operations:

• 3 weekends per month Tuesday - Saturday schedule)

• 1 week per month with a Monday– Friday schedule

• May require evening and night shifts aligned to operational needs

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• You will be responsible for the complete software development life cycle including requirement analysis, design, development and deployment
• Take part in integrating the newest features and technologies, automate workflows, and create user friendly tools and frameworks for researchers.
• Produce elegant, generic, modular and extendable code
• Actively influence the processes and methods for researchers, affecting their day to day life

Required Qualifications

• BS in Computer Science or equivalent knowledge or equivalent military experience required
• 5+ years of software engineering experience
• Expertise in Python and Python internals
• Experience in designing, building and maintaining a user facing application/API
• Experience with Git or other source controls
• Good communication skills
• Self-driven with the ability to work independently, take initiative, and drive processes end-to-end

Advantages

• Experience with Kubernetes/Docker
• Experience with cloud infrastructure (GCP specifically)
• Knowledge of the cyber field
• Experienced with a variety of database technologies (Mysql / RocksDB / Google BigQuery)

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.