WHAT YOU’LL DO
Provide tier 1 support for all end users remotely
Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
Participate in asset management activities related to both hardware and software
Draft and update detailed internal and end user facing documentation related to supported technologies and processes
WHAT YOU’LL BRING
5+ years of experience supporting end users remotely
Significant experience providing software support to Windows and macOS users
Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure
PREFERRED QUALIFICATIONS:
Professional experience with cloud service providers such as AWS, GCP, and Azure
Demonstrable, strong interest in security and cloud technologies
Fluency in operating within highly regulated environments
