דרושים Customer Care Expert - German Speaker ב-ויקס ב-Ireland, Dublin

As a Motion Designer at Wix, you will be responsible for crafting compelling visual narratives through motion, built on a strong foundation of design principles. You understand how to design for motion using composition, typography, and color, ensuring that movement serves as a natural extension of the brand’s visual identity and storytelling. In your day-to-day, you’ll:

• Develop styleframes & storyboards to establish the creative direction for projects

• Shape brand aesthetics through directing motion, ensuring consistency across digital platforms

• Collaborate with designers, animators, editors, and 3D artists to bring concepts to life

• Work closely with creatives and marketers to translate ideas into compelling motion visuals

• Think beyond animation—focus on storytelling, product experience, and visual impact

• Stay ahead of trends—explore new techniques in motion design, branding, and interactive visuals

The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.

• Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements

• Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows

• Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business

• Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle

• Identify growth opportunities and facilitate the renewal process with enterprise customers

• Collaborate with the marketing team to identify customer references and case studies

• Act as the voice of the customer with the Wix product team, helping shape the evolution of the product

As a Customer Care Expert at Wix, you’ll be responsible for helping our over 278 million users worldwide make their online dreams a reality. We work hard for our users, and our Customer Care teams are always there to make sure problems are solved and challenges are tackled.

• Provide care to our users through calls, chats and email

• Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses

• Help users solve problems while exposing them to additional ways they can achieve their goals and succeed online

• Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction

• Develop and maintain positive customer relations and satisfaction

• Influence the way we support our users and improve it to make sure our users’ experience is the best possible

• Work with all other departments and product teams, and stay aligned about users’ needs