דרושים Senior Benefits Consultant ב-Wells Fargo ב-Philippines, Maypajo

In this role, you will:

• Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
• Perform complex customer support tasks
• Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals
• Interact with immediate team and communicate with other departments
• Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints
• Perform research to resolve complex customer problems
• Recommend areas needing improvement
• Interact with internal and external customers

Required Qualifications:

• 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in initiatives and projects within technology operations
• Contribute to planning related to technology operations projects or deliverables
• Analyze moderately complex technology operations issues which require in depth review
• Review and approve release change documents
• Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
• Plan and design, document and enforce escalation policies and procedures
• Provide activity, progress and status reports to management and keeps management posted of any critical issues
• Provide accurate problem identification, ticket documentation, customer and vendor dialogue
• Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
• Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
• Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Contribute to the resolution of complex issues
• Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
• Collaborate with management and teams to handle questions or problems
• Act as a mentor for individuals

Required Qualifications:

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate must be a graduate of a bachelor’s degree or higher
• Candidate must have IT Service Management and Incident & Change Management experience
• Must have experience and knowledge on M365 and Windows 11 Administration, Cloud PC and Intune Administration
• Candidate must have a working experience in ServiceNow and Jira
• Candidate must have a working experience in iOS devices
• Candidate must have a working experience in networking basics (Structured Cabling)
• Being a Cloud Certified is a plus (Azure, AWS, Google)

Job Expectations:

• Candidate must be willing to work on a 24x7 shift
• Candidate must be willing to work onsite

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management
• Provide work direction to lessexperienced Strategyand Execution staff

Required Qualifications:

• 2+ years ofBusiness Execution, Implementation, or Strategic Planningexperience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience inBusiness Execution, Implementation, or Strategic Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proficient in DataVisualization/Storytellingfor presenting recommendations to stakeholders
• Knowledgeable in Power Platform (Power BI, Power Apps, Power Automate)
• Advanced Excel skills (Power Query, Power Pivot, Advanced Charting)

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Manage and develop teams of individual contributors and managers in roles with moderate work complexity and risk in the Operations functional area
• Work with more experienced management to develop and execute business strategies
• Identify and recommend opportunities for process improvement and risk control development within the Operations functional area
• Develop and implement business unit strategies
• Provide expertise for technical, operational and processing functions related to business unit
• Determine appropriate strategy and actions of Operation management functional team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes
• Manage allocation of people and financial resources for Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• 6+ years of Lending experience with 5+ years of managing Credit Underwriting function at scale
• 3+ years of people management experience
• In depth understanding of Home Lending processes, Mortgage production: Origination, Applications, Processing, Underwriting, Closing and Funding
• Candidate having underwriter credit authority in the past is preferred
• College graduate
• Amenable to work on US shift or night shift

Job Expectations:

• Manage and develop a team of multiple US Residential Underwriting, Processing, Closing teams while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility
• Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives
• Identify potential risks when implementing change along with developing mitigation strategies and plans
• Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
• Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business
• Develop and guide a culture of talent development to meet business objectives and strategy
• Lead initiatives for HLO Retail Production team
• Engage LOB partners at a strategic level for Underwriting and HLO Retail
• Manage on-going account relationships
• Conceptualize, agree and drive strategies to add value to the business
• Provides leadership in the integration / implementation of programs / services / initiatives with cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting as necessary
• Interacts with leadership and stakeholders in India and Stateside to establish strategic plans and objectives for program management
• To build and structure a comprehensive organizational design
• Handle critical and complex manufacturing tasks as part of the fulfillment transformation model
• Provide insights and assist leaders in building effective process metrics
• Manage Business Initiatives and series of programs associated with business strategies to obtain benefits and controls
• Responsible for leading project teams and managing all activities in project life cycle across multiple departments within Retail Line of Business
• Works with users to understand complex problems and focuses on bringing issues to resolution, escalating as necessary to meet timelines
• Develops metrics and evaluates performance of processes, programs, and initiatives
• Make decisions and resolve issues related to business operations under direction of the Underwriting management
• Ability to understand data, identify gaps and generate timely alerts to reduce / eliminate gaps / risks
• Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditions
• Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
• Collaborate cross functionally with Underwriting, Processing, Closing & Sales teams for seamless communication and customer satisfaction

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in developing, implementing, and monitoring one or more Benefits programs designed to meet company and individual needs
• Be responsible for developing and maintaining relationships with other internal departments, third party vendors, and insurance providers
• Review and respond to enrollment and eligibility appeals
• Review Benefits programs and identify, define, and resolve complex issues which require an evaluation of various factors
• Independently resolve moderately complex issues and lead a team to meet business objectives within Benefits functional area
• Act as primary resource for plan interpretation from the Employee Service Center and vendors
• Collaborate and consult with Benefits peers, colleagues, and managers to resolve issues related to the Benefits programs and achieve business objectives
• Consult with Human Resources managers in development of Benefits programs and formulate recommendations regarding changes to current programs

Required Qualifications:

• 4+ years of Benefits experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in developing, implementing, and monitoring one or more Benefits programs designed to meet company and individual needs
• Be responsible for developing and maintaining partnerships with Employee Service Center, Accounting, Legal, and other internal departments to ensure successful program design and implementation
• Review individuals needs and resolve problems of moderate scope where research of situations or data require a review of identifiable factors
• Be responsible for providing recommendations and overseeing communications of benefits to individuals
• Present recommendations for Benefits programs and exercise judgment within company policy and plan documents, as well as related practices, precedents, and procedures
• Collaborate and consult with functional colleagues, internal partners, and stakeholders related to Benefits operations

Required Qualifications:

• 2+ years of Benefits experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Benefits, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Partner with a human resource team and managers as an internal consultant to strategize, develop base and incentive compensation programs, and to resolve extremely complex issues where analysis requires an evaluation of tangible and intangible variance factors

• Review and analyze complex, multi-faceted, large scale, and long-term business, operational, or technical challenges that require in depth evaluation of multiple factors, including intangibles or unprecedented factors

• Make decisions in complex and multi-faceted situations requiring understanding of policies, procedures, and compliance requirements that influence and lead a broader work team to meet deliverables and drive new initiatives

• Collaborate and consult with peers, colleagues, and middle level to more experienced managers to resolve issues and achieve goals

• Lead projects, teams, or serve as a peer mentor

Required Qualifications:

• 5+ years of Compensation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate must be a graduate of Bachelor's degree

• Candidate must have 5+ years of relevant experience Compensation and Benefits experience

• People management experience / capability an advantage

• Experience in the banking and financial and BPO industry would also be an advantage

Job Expectations:

• Candidate must be amenable to work on a mid shift and be located at McKinley Hill, Taguig City

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.