דרושים Contact Center Scheduling Analyst ב-Wells Fargo ב-Philippines, Caloocan

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• At least 2 years of experience in Customer Service in managing routine and complex customer inquiries
• Amenable to 100% voice support role
• Experience in a financial campaign is an advantage but is not required
• Experience in Wealth and Investment Management is an advantage but is not required
• Amenable to work on a permanent night shift with separate team working on weekend and weekdays schedule
• Amenable to onsite reporting in Five Neo Building 31st Street BGC Taguig City

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience working in an international bank/ financial services accounts

Job Expectations:

• Must be able to attend full duration of required training period
• Amenable to observe a night shift schedule and an onsite work set-up. Location is in Five/NEO Taguig City

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• At least 2 years of experience in Customer Service in managing routine and complex customer inquiries
• Amenable to 100% voice support role
• Experience in a financial campaign is an advantage but is not required
• Experience in Wealth and Investment Management is an advantage but is not required
• Amenable to work on a permanent night shift with separate team working on weekend and weekdays schedule
• Amenable to onsite reporting in Five Neo Building 31st Street BGC Taguig City

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• At least 2 years of experience in Customer Service in managing routine and complex customer inquiries
• Amenable to 100% voice support role
• Experience in a financial campaign is an advantage but is not required
• Experience in Wealth and Investment Management is an advantage but is not required
• Amenable to work on a permanent night shift with separate team working on weekend and weekdays schedule
• Amenable to onsite reporting in Five Neo Building 31st Street BGC Taguig City
  

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions​

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• At least 2 years of experience in Customer Service in managing routine and complex customer inquiries
• Amenable to 100% voice support role
• Experience in a financial campaign is an advantage but is not required
• Experience in Wealth and Investment Management is an advantage but is not required
• Amenable to work on a permanent night shift with separate team working on weekend and weekdays schedule
• Amenable to onsite reporting in Five Neo Building 31st Street BGC Taguig City

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About the Role

Wells Fargo is seeking a Technology Operations Analyst who will be responsible for managing End User IT hardware assets like Laptops, desktops, Monitors, IP Phones, Data Phones, headsets etc. through the asset management lifecycle ensuring superior end user experience. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

• Participate in initiatives and identify opportunities for technology operations

• Evaluate basic or tactical challenges that require research and evaluation

• Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services

• Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes

• Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas

• Reduce the impact of application and infrastructure failures on business delivery

• Engage various teams of trouble-shooters to assess system health and issues

• Present recommendations for resolving more complex situations

• Provide information to functional colleagues, internal partners and stakeholders

Required Qualifications:

• 2+ yrs experience in Technology Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Candidate must be a graduate of a bachelor’s degree or higher

• Experience of 2+years in End User IT asset management Support Roles

• Knowledge in supply chain management.

• Strong analytical, oral & written communication skills.

• Fluency in English and at least one regional language.

• Experience of working across one or more geographic territories or regions

• Certification or knowledge about hardware IT assets management.

Job Expectations:

• Serve as IT hardware asset management subject matter expert.

• Manage acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.

• Plan and implement IT hardware asset life cycle strategy; advise Procurement and IT Operations in procurement strategies for IT hardware acquisition.

• Validate and inward IT Assets from Supplier / Supply Chain function. Maintain and Manage IT Asset store with updated Inventory status records.

• Allocate / assign assets based on approved requests. Handle Repair & maintenance service tickets via service management tool (Remedy). Coordinate & Manage internal Asset Movements based on business requirements.

• Process IT asset Returns & Disposals ensuring necessary tools and records are updated.

• Adhere to Standard operating procedures and highlight exception scenarios.

• Work on various Asset management & Ticket workflow tools include laptops, monitors, thin clients, VoIP’s and other IT related assets.

• Ensure superior end user experience by effective and efficient service. Excellent customer service skills and be able to handle pressure.

• Must be amenable to work in Five Neo (5 days onsite) / BGC site on a mid-shift

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.