דרושים Institutional Investment Operations Specialist ב-Wells Fargo ב-India, Hyderabad

In this role, you will:

• Perform general clerical operations tasks that are routine in nature
• Receive, log, batch, and distribute work
• File, photocopy, and answer phones
• Prepare and distribute incoming and outgoing mail
• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
• Work under close supervision following established procedures

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Flxible for full time night shift between 6:30pm to 3:30am IST or flexible as per business requirements.

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide servicing activities for low to moderately complex commercial products
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
• Evaluate and upload data into the systems of record
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Provide guidance and training to peers
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• University Masters/Bachelor's degree in Business or related discipline
• Strong knowledge of MS-Excel, MS-Word
• Good English Oral and written communication skills
• Strong analytical, problem solving, and document interpretation skills
• Knowledge in Commercial Mortgage Servicing
• Flexible with the shift timings (6:30pm - 3:30am)

Job Expectations:

• Flexibility towards work on differentprocesses/assignments
• Working with teams and be an active participant
• Exhibits a commitment to the company
• Ability to set priorities, plan and organize work
• Demonstrates/maintainsprofessional conduct under all circumstances
• Ability to conduct process trainings as when required
• Ability to work independently and generate MIS reports for the process
• Takes ownership for the responsibilities
• Motivates himself and the team in achieving team goals
• Good understanding of risk and compliance

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Must have 4+ Years of experience as Site Reliability Engineer
• Knowledge/experience of Python/Shell scripting.
• Hands on knowledge about LLMs/ leveraging LLM/ supporting LLM based solutions
• Knowledge/experience of Puppet/Ansible.
• 4+ years of big data experience needed (Big Query, Hadoop)
• 4+ years with Linux O/S capabilities
• 3 years of experience in AIML area (MLOps)
• 3+ years of Pyspark experience
• 3-5+ years of experience with Tableau/ MicroStrategy or similar BI tools
• Strong experience with monitoring systems such as Splunk, App Dynamics.
• Working knowledge of Auto ML technologies such as H2O Driverless AI, DataRobot, VertexAI, Elastic and Vector DB
• Good understanding and hands on with GCP
• Excellent verbal, written, and interpersonal communication skills. Ability to articulate technical solutions to both technical and business audiences
• Recent and demonstrated ability to influence management on technical or business solutions
• Working knowledge of design and build grid computing with CPU and GPU supporting AIML and NLP
• Working knowledge of high-performance storage technologies along with Object Storage
• Knowledge and understanding of network infrastructure to support high throughput and low latency grid computing
• Willing to work in shifts
• 1+year of experience in LLM , Generative AI (dev/ops)
• 1+year of experience in Elastic Search, Vector Database, Model Development would be added benefit.
• Experience with data processing technology (AbInitio, Informatica, IBM DataStage)
• Experience with large data technology (Hadoop, Teradata, Elasticsearch, etc.)
• Understanding of Agile practices and ability to work with Agile teams to define and track user stories
• Experience with implementing complex F5 or other Load Balancer Technologies
• Working knowledge of building high resiliency grid/cloud computing infrastructure supporting AIML and NLP workloads
• Knowledge and understanding of Cloud computing, PaaS design principles and micro services and containers
• Working knowledge/experience with Azure and/or GCP
• Working knowledge/experience with on-premise and Public Cloud technologies, such as Cloud Foundry, Kubernetes, Docker
• Experience in facilitating analysis of current systems and problem identification and resolution
• Ability to facilitate technically complex discussions and working sessions in person or via teleconference

Job Expectations:

• Participate in development of Generative AI Platform Capabilities
• Responsible for AI model delivery to on-prem infrastructure and cloud platforms (GCP, Azure ML)
• Participate in day-to-day scrum calls for platform capability build
• Research industry best practices, evaluate new technologies, develop standards and engineering best practices and recommend innovative solutions that support automation and improve platform resiliency and fault tolerance of critical applications
• Execute on roadmaps that align with technology and business strategy. Perform hardware and capacity planning, analysis and forecasts for your portfolio of applications with focus on highest availability, scalability, performance, and timely delivery
• Act as an expert resource for other technical teams within DTI
• Deliver day-to-day Application/Platform support services for Digital, AI/ML Platforms
• Responsible for support functions and driving the execution of multiple Application/Platform support services including incident triage, root cause analysis, changeevaluation-execution-validation,deployment management, and risk & vulnerability management.
• Provides on-call production support of Mission Critical applications and resolve issues with in RTO.
• Ensure effective production systems monitoring, alarming and notificationresponse/maintenance.
• Leverage diagnostic tools to maintain, troubleshoot and restore service or data tosystems
• Structure Operational data and come up with creative data visualization solutions (Build Dashboards)
• Maintain and update support documentation (e.g. game plans, run books, procedures, and process).
• Communicate, co-ordinate and collaborate with multiple support teams and stakeholders

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Demonstrate deep understanding of the insurance and mortgage industry , including regulatory requirements and operational workflows.
• Maintain up-to-date knowledge of escrow disbursement processes , including money movement protocols and compliance standards.

Desired Qualifications:

• Graduate and Above

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Perform moderately complex operations duties in support of either a service center or department environment
• Require considerable knowledge of company personnel policies and practices
• Collect data and prepare related operational reports
• Prepare input forms for automated data processing system
• Utilize the company's internal operations to perform duties
• Coordinate projects
• Furnish information to authorized persons
• Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation
• In this role you need to have expertise in reading and understanding document related to third party like affidavit, power of attorney (POA)

Required Qualifications:

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

Good Communication in English

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

• Wells Fargo is seeking a Senior Systems Operations Engineer.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibilities:

• Challenging Support Role in L1 & L2 / L3 involving Production Support and Deliversion, RCA on Recurring events, Automation, Solution Proposals along with BAU Support as per ITIL Framework Standards
• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Deliver Production & Platform support involves being on standby for providing 24x7 support & Responsible to maintain high availability of the systems & applications
• Responsible for Driving SRE Initiatives (Automation, Instrumentation, Resiliency, Reliability and Stability Improvement)
• Responsible for Executing Compliance Related Remediations, Challenging Application Releases from quality and risk standpoint, Understanding and Solutioning over recurring issues by RCA
• Responsible for Change & Release Management & Be a gate keeper for making sure no releases issues by efficient review
• Support the complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scaleapplications/systems/DBs/othertechnical products/services. Development of technical support strategies & plans; Automation & Instrumentation to enable efficiency in restoration & stability
• Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.
• Evaluate SLA, identifies gaps, suggest changes to assure supporting SLAs. Performs complex migrations from development to production, upgrades, installations and/or configurations
• Problem Management identifying recurring/chronic issues & improvement areas & take initiative in implementing the innovative solution causing efficiency.
• Provides the ongoing operational support for the ETL platform & nightly batch jobs assuring application health & scheduled data loads / work arounds on time
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ Year of overall experience in PEGA Workflows / PDC/ Java / ETLs
• Strong SQL Knowledge (Preferably SQL Server / Oracle)
• Experience in PEGA:
• Pega PRPC architecture, rule types and case management with Proficiency in Datatypes. activities , Flows, Report definition , Decision rules etc.
• Experience in Debugging via Pega logs , Tracer logs and Hands on Experience in PDC to monitor application health and setup alert
• Manage and support BIX extracts:
• Experience in JVM/Tomcat based application servers
• Linux commands and Shell script
• Handle hotfix installation and manual deployment with Knowledge and experience in handling Pega upgrade and tech refresh
• Understanding of Pega cloud architecture is added advantage
• Understanding of Openshift and Cloud platforms
• Exposure to any SRE Concepts and Tools especially Monitoring / Observability / Automation tools (ITRS, AppD, Grafana, Kafka, Ansible)

Desired Qualifications:

• Any ETL (Preferably Pega and SSIS) or Reporting (Preferably SSRS) Tools
• Experience in any of the technologies viz- (Java application support), Web Servers (related to IIS / TOMCAT / Weblogic) and Windows Servers concepts would be added advantage
• Experience or exposure to Infrastructure concepts (Nodes, Clusters, Physical Access hardware)
• Flexible and adapt to new technologies as quick leader as per project demand
• Exposure and Hands on over Scripting (Python, Powershell, Perl or Korn), BI Tools (Tableau / Power BI)
• ITIL V3 / Architectural exposure (recommended)
• Job Expectations:
• Ability to handle constantly changing priorities; remain productive during slow times, be able to multi-task effectively during busy times
• Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc
• Ready to work in Shift Hours that spans between 5 AM to 10:30 PM IST & should be ready to work on weekends.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.