דרושים Technology Business Systems Associate ב-Wells Fargo ב-India, Chennai

In this role, you will:

• Perform general clerical operations tasks that are routine in nature

• Receive, log, batch, and distribute work

• File, photocopy, and answer phones

• Prepare and distribute incoming and outgoing mail

• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles

• Work under close supervision following established procedures

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• BCOM/MBA Full time Graduates

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Perform general clerical operations tasks that are routine in nature
• Receive, log, batch, and distribute work
• File, photocopy, and answer phones
• Prepare and distribute incoming and outgoing mail
• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
• Work under close supervision following established procedures

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• BCOM/BBA/MBA or equivalent

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:

• 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in customer service, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

​About this role:

• In this role, you will:

  • Participate in and provide support for low complexity initiatives

  • Investigate, negotiate and mitigate potential or known moderate dollar loss or risk claims with customer suspects

  • Examine evidence and work with more difficult customers or collect losses from responsible party

  • Examine fraud findings to determine extent of fraud risk

  • Review issues and policies or procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact

  • Research and scrutinize complex transactions and referrals to prevent and detect financial crimes activities, policy violations and suspicious situations with low to moderate risk

  • Perform analysis to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses or products

  • Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements

  • Draft report of findings and trend evaluation and make recommendations to mitigate risk

  • Provide information to managers, functional colleagues and stakeholders

  • Provide litigation support, under guidance by more experienced colleagues, by providing support documentation, testimony and evaluating cases for potential risk

  • Conduct education for financial crimes awareness

  
  Required Qualifications:

  6+ months of Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  Desired Qualifications:

  • Anti -Money Laundering (AML) / Bank Secrecy Act (BSA) experience including strong knowledge and understanding of transaction monitoring.

  • Good analytical skills with high attention to detail and accuracy.

  • Good verbal and written communication skills.

  • Good time management skills and ability to meet deadlines.

  • Microsoft Office (Word, Excel, and Outlook) skills.

  • Experience in Transaction monitoring, financial investigation, Risk & Compliance.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Wells Fargo is seeking a Financial Crime Associate.

• As a part of Wells Fargo's second line of defense and Independent Risk Management team, Financial Crimes Risk Management covers jobs responsible for implementing and maintaining an effective financial crimes program for the company that complies with all applicable laws, regulations, and regulatory expectations including Bank Secrecy Act, Anti-Money Laundering, Counter-Terrorist Financing, and Global Sanctions.

In this role, you will:

• Participate in and provide support for low complexity initiatives

• Investigate, negotiate and mitigate potential or known moderate dollar loss or risk claims with customer suspects

• Examine evidence and work with more difficult customers or collect losses from responsible party

• Examine fraud findings to determine extent of fraud risk

• Review issues and policies or procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact

• Research and scrutinize complex transactions and referrals to prevent and detect financial crimes activities, policy violations and suspicious situations with low to moderate risk

• Perform analysis to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses or products

• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements

• Draft report of findings and trend evaluation and make recommendations to mitigate risk

• Provide information to managers, functional colleagues and stakeholders

• Provide litigation support, under guidance by more experienced colleagues, by providing support documentation, testimony and evaluating cases for potential risk

• Conduct education for financial crimes awareness

Required Qualifications:

• 6+ months of Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Anti -Money Laundering (AML) / Bank Secrecy Act (BSA) experience including strong knowledge and understanding of transaction monitoring.

• Good analytical skills with high attention to detail and accuracy.

• Good verbal and written communication skills.

• Good time management skills and ability to meet deadlines.

• Microsoft Office (Word, Excel, and Outlook) skills.

• Experience in Transaction monitoring, financial investigation, Risk & Compliance.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims
• Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service
• Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management
• Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations
• Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
• Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience
• Manage allocation of people and financial resources for Fraud and Claims Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years Leadership experience

Desired Qualifications:

• Experience in Financial Services, Fraud, Investigations.
• Leadership experience is required.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Perform general clerical operations tasks that are routine in nature
• Receive, log, batch, and distribute work
• File, photocopy, and answer phones
• Prepare and distribute incoming and outgoing mail
• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
• Work under close supervision following established procedures

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.