דרושים ב-Wells Fargo ב-France

In this role, you will:

• Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
• Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
• Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures
• Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction
• Interact directly with external customers
• Manage allocation of people and financial resources for customer service
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

Job Expectations:

• Amenable to observe a night shift schedule, and an onsite work set-up (Five NEO, Taguig)

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Receive direction from managers and exercises judgment within defined policies and procedures
• Escalate questions and issues to more experienced roles
• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
• Identify information and services to meet customers financial needs

Required Qualifications:

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with experience handling complex transactions across multiple systems
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and team members
• Experience working with others on a team to meet customer needs
• Cash handling experience
• Ability to follow policies, procedures, and regulations
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

Job Expectations:

• Ability to work a schedule that may include most Saturdays
• This position is not eligible for Visa sponsorship

Location:

• 4015 Kennett Pike Greenville, DE 19807

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Wells Fargo is seeking a Senior Supervisory Control Specialist to join our Client Relationship Group (CRG) within Wealth and Investment Management (WIM). This role is responsible for supervisory oversight of practices within theFinancial Network (FiNet).You will ensure the firms’ requirements for supervision are in adherence with regulatory, compliance and legal requirements. The Senior Supervisory Control Specialist understands the complexity, partnership needs and customer service requirements that come with managing this process. You will work with business partners and the field as needed to navigate the firm’s solutions to provide the best resolutions for them and their clients, all while mitigating risk. You must act with integrity and a high level of professionalism with all levels of employees and management across the organization and Independent Offices. Additionally, you will partner with areas of Compliance, Legal and the Line of Business, as needed, in addressing concerns and issues as it relates to theFiNet Financial Advisors and associated Brokerage locations

In this role, you will:

• Conduct ongoing monitoring to ensure conformity with internal policies, applicable laws and regulations
• Have responsibility to supervise the activities of representatives (e.g., financial advisors) to ensure their compliance with Financial Industry Regulatory Authority (FINRA) and Securities and Exchange Commission (SEC) rules and regulations, as well as federal and state laws
• Implement and monitor policies and procedures
• Provide regular reporting to Governance Leadership, Markets and Division to ensure that the activity complies with all regulatory and firm policies
• Make decisions and resolve issues regarding compliance, supervision policies, practices, hiring, disciplinary actions and training
• Monitor sales review activities, coordinate proper staff and coverage and develop and implement training plans within CRG to meet business objectives
• Meet regularly with risk and business partners as well as serve as a primary business contact on key initiatives with Wealth, Compliance, Risk, regional management, and other home office departments
• Manage allocation of people and financial resources for Supervisory Control

Required Qualifications:

• 4+ years of Supervisory Control, Risk Management Consulting, Property or Casualty Insurance, Insurance Brokerage experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7, 9/10, and 63 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
• US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 66 examination (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Desired Qualifications:

• Experience partnering with business, compliance and operational partners to address concerns, resolve complex issues and provide solutions
• Ability to exercise independent judgment to identify and resolve problems
• Ability to interact with all levels of employees and management across the organization and Independent Offices
• Excellent verbal, written, and interpersonal communication skills
• Negotiating, conflict-management, and decision making skills
• Ability to take initiative, work independently, identify opportunities, and implement change
• Ability to lead projects/initiatives with high risk and complexity
• Ability to manage multiple and competing priorities
• 4+ years of financial services industry experience
• Experience in branch office supervision, compliance, broker-dealer governance, sales supervision

Job Expectations:

• US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required
• This role requires a FINRA supervisory license and may require working in the assigned office location for at least one year from the hire date. Any supervisory role employee holding a FINRA supervisory license, who has answered affirmatively to certain Form U4 Section 14 regulatoryquestions/disclosures,will be ineligible to work from a location other than their assigned office location
• May be expected to travel up to 35% of the time
• This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to comply with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.
• This position is not eligible for Visa sponsorship.

Job Location:

• 2801 Market St, F & L Bldg – St. Louis, Missouri
• 1525 W W T Harris Blvd - Charlotte, North Carolina

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Wells Fargo is looking for a Money Laundering Risk Officer (MLRO).

The WF France MLRO ensures that WFSE and WFIF meet the relevant financial crime local legal and regulatory standards together with applicable corporate policy.

In this role, you will:

• Provide analysis of legal, regulatory and other developments relating to Financial Crime in France and make recommendations to ensure related policies and procedures are compliant.
• Act as registered Money Laundering Reporting Officer and“declarant-correspondent”with TRACFIN for WFSE.
• Set and direct the strategy for FCRM in WFSE / WFIFF, with the agreement and support of the Head of International Financial Crimes Risk Management.
• Deliver and maintain an effective financial crimes risk management framework within France.
• Develop constructive stakeholder relationships with Senior Management in Paris and regional and corporate stakeholders including Audit, Compliance and Operational Risk to drive a positive risk management culture and collaborative approach.
• Present credibly and persuasively on Financial Crime Risk oversight to senior business management, at various governance committees including at the WFSE Executive Committee, Risk Committee and Board and the WFIFF Steering Committee as required.
• Establish robust governance and reporting of FCRM matters within France.
• Ensure that WFSE and WFIF meets local anti-money laundering and financial crimes regulatory requirements.
• Work closely with EMEA Regulatory Relations in the management of all interaction with French regulatory authorities including inspections related to financial crime matters.
• Provide management information and support and escalate any material matters on an ongoing basis to the Head of International Financial Crimes Risk Management , the France Chief Compliance Officer, WFSE Chief Executive Officer and WFIFF President and General Manager to support the fulfilment of their responsibility and to ensure that they have oversight and transparency of FCRM risks.
• Maintain effective oversight over the FCRM programs in place in France and report on this to the Head of International Financial Crimes Risk Management and the EMEA FCRM Governance Forum.
• Maintain oversight over elements of the WF France FCRM program that is delivered through outsourced activities.
• Create and maintain capability to identify, assess and interpret EU level Financial Crime related legislation and regulation.
• Contribute, support and leverage the Dublin and Frankfurt FCRM team to complete the France FCRM work programme.
• Work closely with Financial Crime team members in EMEA and USA in the development and roll out of global and local Financial Crime policies and procedures.
• Carrying out such other duties as may reasonably be required.

Required Qualifications

• Experience in Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Leadership Experience

Desired Qualifications:

• Extensive and proven Financial Crimes Risk Management Experience, ideally at a Management level of a large international or global financial group.
• Financial Crime related qualification or legal / accountancy qualification preferred.
• Leadership capability, leads by example, fosters trust and is aligned with the Bank’s Vision, Values and Goals.
• Developed communication (written and oral and presentation) and influencing skills are essential with an ability to liaise professionally and with diplomacy across all levels of staff.
• The ability to build strong working relationships across different functions and different levels including senior management.
• Creative and strategic thinking skills, including the ability to analyze complex business issues, identify key risks and controls and to utilize a pragmatic approach to achieve change.
• The ability to resolve complex issues in a large corporate environment, including partnering with others to achieve the optimal outcome.
• Strong organizational, analytical and documentation skills
• Ability to manage multiple competing initiatives and prioritise effectively.
• Developed risk management skills including appropriate use of escalation and consultation to manage risk effectively.
• Act with honesty and integrity in all aspects of their work

Job Expectations

• You will be registered with the ACPR as the WFSE MLRO and you will be registered with TRACFIN as the WFSEdeclarant-correspondentwiththem. Youmust at all times remain fit and proper to perform your role, and this will be assessed on at least an annual basis.

À propos de ce poste

Le MLRO de WF France veille à ce que WFSE et WFIF respectent les normes juridiques et réglementaires locales en matière de criminalité financière, ainsi que la politique de la société applicable.

Dans le cadre de ce poste, vous exercerez les attributions suivantes

• Fournir une analyse des évolutions légales, réglementaires et autres, en lien avec la criminalité financière en France, et formuler des recommandations pour assurer la conformité des politiques et procédures associées.
• Assurer le rôle de MLRO enregistré auprès des régulateurs, et de"déclarant-correspondant"auprès de TRACFIN pour WFSE.
• Définir et piloter la stratégie de gestion du risque lié à la criminalité financière au sein de WFSE/WFIFF, avec l’accord et le soutien du responsable de la gestion du risque lié à la criminalité financière à l’échelle internationale (hors US).
• Mettre en place et maintenir un cadre efficace de gestion du risque lié à la criminalité financière en France.
• Développer des relations constructives avec la direction générale à Paris ainsi qu’avec les parties prenantes aux niveaux régional et groupe, notamment avec l’audit, la conformité et les risques opérationnels, afin de favoriser une culture positive de la gestion des risques et une approche collaborative.
• Présenter de manière crédible et convaincante la surveillance du risque de criminalité financière à la direction, au sein de divers comités de gouvernance, notamment au sein du comité exécutif, et du conseil d’administration de WFSE, ainsi qu’au comité de pilotage de WFIFF, le cas échéant.
• Mettre en place une gouvernance et un reporting solides sur les questions liées à la gestion du risque de criminalité financière en France.
• Veiller à ce que WFSE et WFIF respectent les exigences réglementaires locales en matière de lutte contre le blanchiment d’argent et la criminalité financière.
• Travailler en étroite collaboration avec le service des relations réglementaires de la région EMOA dans la gestion de toutes les interactions avec les autorités réglementaires françaises, y compris les inspections liées aux questions de criminalité financière.
• Fournir des informations de gestion et un appui à la direction, et faire remonter en permanence toute question importante au responsable de la gestion du risque lié à la criminalité financière internationale (hors US), au responsable de la conformité en France, au directeur général de WFSE ainsi qu’au président et au directeur général de WFIF, afin de les aider à remplir leurs responsabilités, et de garantir la surveillance et la transparence des risques en matière de gestion du risque lié à la criminalité financière.
• Assurer une surveillance efficace des programmes de gestion du risque lié à la criminalité financière en place en France et en rendre compte au responsable de la gestion des risques liés à la criminalité financière internationale (hors US) et au forum de gouvernance FCRM de la région EMEA.
• Assurer la surveillance des éléments du programme de gestion du risque lié à la criminalité financière de WF France qui sont mis en œuvre par le biais d’activités externalisées.
• Créer et maintenir la capacité d’identifier, d’évaluer et d’interpréter la législation et la réglementation relatives à la criminalité financière au niveau européen.
• Contribuer, soutenir et bénéficier de l’expérience des équipes de gestion des risques liés à la criminalité financière de Dublin et de Francfort pour exécuter le programme de travail en France.
• Travailler en étroite collaboration avec les membres des équipes de lutte contre la criminalité financière de la région EMOA et États-Unis, à l’élaboration et au déploiement de politiques et de procédures mondiales et locales en matière de criminalité financière.
• Effectuer toute autre tâche raisonnablement nécessaire.

Qualifications requises

• Expérience en matière de criminalité financière, de risque, de fraude, de sanctions, de lutte contre la corruption, ou expérience équivalente prouvée par une combinaison des éléments suivants : expérience professionnelle, formation, éducation.
• Expérience de leadership

Qualifications souhaitées

• Expérience approfondie et avérée de la gestion du risque lié à la criminalité financière, idéalement à un niveau de direction d’un grand groupe financier international.
• Qualification en matière de criminalité financière ou diplôme de juriste
• Qualités de leader, savoir diriger par l’exemple, susciter la confiance et s’aligner sur la vision, les valeurs et les objectifs du groupe.
• D’excellentes compétences en matière de communication (écrite et orale) et d’influence sont essentielles, avec la capacité d’interagir de manière professionnelle et avec diplomatie à tous les niveaux du personnel.
• Capacité à établir de solides relations de travail entre différentes fonctions et différents niveaux, y compris avec la direction générale.
• Compétences en matière de créativité et de raisonnement stratégique, notamment la capacité à analyser des situations d’activités complexes, à identifier les principaux risques et contrôles, et à utiliser une approche pragmatique pour réaliser le changement.
• Capacité à résoudre des problèmes complexes dans un environnement de grande entreprise, notamment en travaillant en partenariat avec d’autres personnes en vue d’obtenir un résultat optimal.
• Solides compétences en matière d’organisation, d’analyse et de documentation.
• Capacité à gérer plusieurs initiatives concurrentes et à établir efficacement les priorités.
• Compétences avancées en matière de gestion du risque, y compris l’utilisation appropriée de la remontée d’informations et de la consultation pour gérer le risque de manière efficace.
• Faire preuve d’honnêteté et d’intégrité dans tous les aspects de son travail.

Job Expectations

• Vous serez enregistré(e) auprès de l’ACPR en tant que MLRO de WFSE et en tant quedéclarant-correspondantauprès de TRACFIN. Vous devez à tout moment répondre aux critères d’honorabilité pour ce rôle,

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.