Ensure a detailed understanding and troubleshooting of usersโ needs, responding to customer requests and tickets within contractually committed SLA. Be comfortable raising issues to relevant technical teams where vital, as...
Answer user questions with clarity and empathy through email. Create and maintain knowledge-based articles. Collaborate with internal stakeholders for product improvement based on customer feedback. Experience in Customer Service or...
Ensure a detailed understanding and troubleshooting of usersโ needs, responding to customer requests and tickets within contractually committed SLA. Be comfortable raising issues to relevant technical teams where vital, as...