דרושים ב-Teva ב-Mexico, Mexico City

• Advise and guide end users regarding the use of a broad range of products, tools and services within the IT domain
• Follow a standard call flow and service request / incident handling processes: Verify entitlement, perform troubleshooting and problem determination. Resolve and close the ticket or route the ticket to the appropriate resolver team.
• Use technical resources and tools, answer end users’ queries.
• Utilize their product, technology, services skills to identify issues which may be related to products’ installation, updates, configuration, operation or performance.

• English – reading, writing, speaking
• Bachelor’s in computer science, Engineering, or related discipline with an IT certificate / diploma is preferred
• 1 to 3 years' experience as a technical service desk agent
• Worked as part of 7/24/365 global operations teams
• Excellent logical reasoning, troubleshooting and problem determination skills
• Knowledge and experience with Remote takeover tools• Understanding of ITIL (IT Infrastructure Library)
• Experience with ServiceNow or similar Incident Management Tool
• Knowledge on handling Service Requests and Incidents
• Knowledge on Email tools like MS-Outlook and MS-Exchange
• Knowledge on Networking (VPN/Connectivity Issues), Internet Security,
• Knowledge on Windows, Mac O/s (Basics), Android, iOS
• Knowledge on instant messaging tools like MS-Teams
• Working knowledge on O365
• Experience with working in a pharma / Biotech / GxP environment is preferred

First Line Manager

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Provide marketing and commercial end-to-end leadership for relevant TA to develop and implement a strategic approach addressing key unmet needs, generation brand equity, channels and pricing strategy, TA knowledge and market understanding boosting corporate objectives to develop and generate value to our stakeholders.

To internal stakeholders, this role acts as a reference point for the assigned therapeutic area. This may include activities like:

• Fully accountable for Sell Out through demand generation
• Brand / TA equity generation
• Brand planning and QBR (this includes market data understanding: PMM, ATV, CUP, Veeva etc)
• Launching process (this includes strategic approach to full TA)
• Supply planning
• Budget accountable
• Field work
• Comply with trainings and compliance procedures
• Field visits to obtain relevant feedback from sales team
• Partnering access teams for strategic selling
• Build relevant network with peers from other countries

To external stakeholders, this role acts as a reference point for the assigned therapeutic area. This may include activities like:

• Field visits to other relevant stakeholders
• Organizing and executing engagement activities according to TA / Brand strategy
• Relevant engagement plans with scientific organizations and professional groups
• Represent Teva in relevant meetings

Education: Bachelor or Licensed professional of healthcare sciences, marketing, administration, industrial engineering or communications

Experience: 5+ years of pharmaceutical industry experience, preferably with 3+ year(s) experience in Marketing teams (it is a must Rx segment). Experienced at working collaboratively in an autonomous way. Expertise in current TA is a plus

Language Requirements: English Fluent

Country General Manager

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

• Partner with people managers to drive people strategy in a small BU or function (HRM role)
• To serve as a TR expert at country and cluster level, to give advice and train TR local focal points and HRMs and to be a bridge with the Global TR team..
• To be the focal point for the TR Survey in Latam, advise best practices of the rewards programs and provide assistance where needed. To influence, coordinate and lead TR activities and TR programs implementation in LatAm.
• To support leaders to manage employee relations and drive people strategy in a small BU or country.

Academic Background: University Degree

Experience:7+ years of experience and 3 of them in Total Rewards in multicultural and matrix companies.

Advanced English is a must.

Competences:

• Leadership
• Communication
• Self Driven
• Interpersonal Skills
• Strategic and critical thinking

Sr Director HR Latam

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

In your journey with us, your prime responsibilities are:

Operations Management - Responsible for all aspects of day-to-day operations of the team aligned to him / her with respect to (but not limited to) call handling, response and resolution, introduction of new services, workload monitoring and management, performance against service level targets, quality control, call handling, training, education, knowledge management, escalations and continual service improvement

• People and Team Management
• Lead, Coach & mentor a team consisting of Agents & Subject Matter Expert(s)
• Provide monthly feedback on performance to team members
• Provide feedback to the team members with respect to any concerns or improvement opportunities
• Operations Management
• Responsible for maintaining desired level / score(s) & enhancing End User Customer Satisfaction score, Agents’ Quality Tele - Monitoring score(s) and Agents’ Communication skills / score
• Provide hands-on assistance, share information proactively and troubleshoot for your team in case of problems, both, through direct intervention and mentoring and effectively delegate responsibility.
• Ensure quality reporting and work with Operations Manager to build a highly effective measurement and reward systems based on empirical data.
• Controls and Compliance
• Ensure team’s activities conform to controls and the operation is audit ready
• Drive audit readiness of the entire service delivery operation

• Strong understanding of ITIL (IT Infrastructure Library) foundation, Six Sigma & Agile practices
• Six Sigma Green Belt trained (preferably certified)
• Knowledge of Quality Tools, Systems and Processes
• Expert working knowledge on Microsoft Applications - PowerPoint, Excel, MS-Project
• Basic Knowledge on MS-Outlook and MS-Exchange, Networking (VPN/Connectivity Issues), Internet Security, Windows, Mac O/s (Basics), Android, iOS, MS-Teams, Webex, Slack, O365
• Experience with ServiceNow or similar Incident Management Tool
• Experience and Knowledge of Staffing and Scheduling tool(s) like Avaya Workforce Optimization Suite
• Experience with working in a pharma / Biotech / GxP environment is preferred
• Bachelor’s Degree in computer science, Engineering, or related discipline with an IT certificate / diploma
• Quality Certification will be considered as an advantage
• 3+ years' experience as a First Line Manager of ~20 direct reportees, managing a technical service desk team; minimum service desk experience of 8 to 12 years
• Managed teams working in global operations and in 7/24/365 shifts
• 8 to 12 years’ experience in service desk operations
• Extensive experience in service desk operation dealing with complex technology products and services
• Strong communication (verbal and written), presentation and influencing skills
• Problem Determination & analysis skills
• Multi-cultural team management
• Stakeholder management

Dir IT Operations IT Service Operations

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

1. Analysis of stability samples & working standard qualification activity as per defined procedure & monograph.
2. Maintaining a set of procedure supporting to ATS department for (GMP & GLP) techniques implementation.
3. Maintaining a system of methods and specification for all materials and products.
4. Data filling and maintaining the log books, certificate, stability report and stability data in archive.
5. Monitoring of stability studies with respect to ICH Q-1 and conducting analytical method validation activity according to ICH Q-2.
6. To initiate the LIR / OOS if any procedural gap related with SOP / monograph during routine activity.
7. Qualifications of all analytical instruments should be maintained in stability Section.
8. Follow the defined safety procedure during day to day activity in laboratory.
9. Any other job assigned by Manager Quality Control.

Bachelor/Master of Science/ B. Pharmacy

One Years Experience

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

• Advise and guide end users regarding the use of a broad range of products, tools and services within the IT domain
• Follow a standard call flow and service request / incident handling processes: Verify entitlement, perform troubleshooting and problem determination. Resolve and close the ticket or route the ticket to the appropriate resolver team.
• Use technical resources and tools, answer end users’ queries.
• Utilize their product, technology, services skills to identify issues which may be related to products’ installation, updates, configuration, operation or performance.

• English – reading, writing, speaking
• Bachelor’s in computer science, Engineering, or related discipline with an IT certificate / diploma is preferred
• 1 to 3 years' experience as a technical service desk agent
• Worked as part of 7/24/365 global operations teams
• Excellent logical reasoning, troubleshooting and problem determination skills
• Knowledge and experience with Remote takeover tools• Understanding of ITIL (IT Infrastructure Library)
• Experience with ServiceNow or similar Incident Management Tool
• Knowledge on handling Service Requests and Incidents
• Knowledge on Email tools like MS-Outlook and MS-Exchange
• Knowledge on Networking (VPN/Connectivity Issues), Internet Security,
• Knowledge on Windows, Mac O/s (Basics), Android, iOS
• Knowledge on instant messaging tools like MS-Teams
• Working knowledge on O365
• Experience with working in a pharma / Biotech / GxP environment is preferred

First Line Manager

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

- Core member of the safety team and is responsible for performing pharmacovigilance activities within the North
American PV unit, in partnership with the Drug Safety Specialists/Pharmacovigilance Safety Specialist and
Pharmacovigilance Managers/Director to receive and review adverse event information for pre and postmarketed products- Review and confirm that accurate written records of all PV related activities are created, organized and maintained
in compliance with all applicable global and local Standard Operating Procedures (SOPs), local Work Instructions
(WIs) and ensure that they are up to date as required by regulations

-Assist and co-ordinate in the preparation of Risk Management Plans (with associated Risk
Mitigation Strategies) as per the requirement of Health Canada.
- Responsible for handling local labelling updates (from the CCSI update to submission of
safety variation) for all Teva medicinal products taking into consideration local regulatory
timelines.
- Review and submit Periodic Safety Update Reports (PSURs) and the Canadian Annual
Summary Report (ASRs) to Health Canada according to their regulations and guidance.
- Oversight of ADR reports downloaded from the Health Canada Vigilance Adverse Reaction
Online Database and to ensure all Health Canada requirements are met.
- Assist and co-ordinate in preparation of Health Hazard Assessment on request.
- Other essential duties include drafting pharmacovigilance agendas and meeting minutes,
accurately archiving pharmacovigilance documents
- Participate in Pharmacovigilance audits and inspections as needed
- Contributes to process improvements and assist with CAPA review.
- Responsible to complete all training and SOP/WI reviews in a timely manner
- Creates and/or updates SOPs/WIs whenever processes and procedures are changed to comply with new regulations or to improve procedures of make them more efficient
- Support the manager in training new hires in PV on systems and processes relating to pharmacovigilance activities
-Participates in Pharmacovigilance local activities with case and workflow management
- Interfaces with other departments to facilitate information exchange as needed
- Responsible for leading local/regional projects when assigned
- Any other activities assigned by the Manager.

Bachelors of Science (Physics, Chemistry,
Biology, Biochemistry, microbiology, physiology,
Minimum 5 years of Health Care or
Pharmaceutical industry experience and at least
3 years of Pharmacovigilance experience
Demonstrates proficiency with Microsoft Office Word, Excel, PowerPoint and Adobe Acrobat. Knowledge of PV IT
systems such as Arisg, Argus, Cognos is an added advantage
Comfort with PV IT systems and a familiarity with the ARISg safety database and medical terminology.
In depth knowledge of the related FDA/Health Canada and international regulations

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.