דרושים Used Car / Service Technician - Southampton ב-Tesla ב-United Kingdom, Southampton

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
• The chance to work with innovative technology, advanced tools and software.
• Ongoing training and development to help you grow your skills and career.
• A competitive compensation and benefits package.
• A safe, clean and fun workplace.

• Be a product expert on Tesla vehicles and technologies, having a full understanding of the advantages and disadvantages of the older models, how they compare with the new versions and staying up to date with the latest developments and trends.
• Keep abreast of industry trends, market dynamics, and competitors' offerings to provide insights and suggestions for refining the sales process.
• Deliver accurate and comprehensive information about the features, benefits, and distinctive qualities of Tesla's pre-owned vehicles to potential buyers.
• Tailor vehicle recommendations based on customer preferences, driving habits, and budget constraints.
• Expertly navigate customers through the sales process, covering aspects such as financing alternatives, trade-ins, and delivery schedules.
• Establish trust as a reliable advisor by addressing customer inquiries, concerns, and objections promptly and knowledgeably.
• Contribute actively to the refinement and success of the Certified Pre-Owned program, offering valuable feedback on customer experiences and aiding in product development and process optimization.
• Work hand on hand with other departments to ensure the reduction of dwell and increased profitability of our Used Car Business (operations, refurbishment, etc.)
• Create exceptional customer experiences that surpass expectations, fostering enduring customer relationships.
• Consistently meet or exceed sales targets and performance metrics.

General duties:

• Operate with a flexible mindset to support sales and delivery needs across the team
• Ensure that customer details and all actions are accurately tracked and updated in our internal systems
• Execute on and share best practices with and across your Tesla location
• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
• Manage any additional duties to support wider business requirements

• Passion for Tesla's mission and products, and a desire to share this with others
• Excellent communication skills and the ability to build rapport with customers
• The ability to explain complex topics to customers in simple terms
• Focus on educating and understanding customers' needs
• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Understands English language and communicate in it when needed
• Valid UK driving license held for 2 years and over

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
• The chance to work with innovative technology, advanced tools and software.
• Ongoing training and development to help you grow your skills and career.
• A competitive compensation and benefits package including Tesla shares.

• Service, repair and improve: Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles, with and without supervision according to skill level.
• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before delivery and to work with the highest quality standards.
• Customer experience: Contributing towards high Customer Satisfaction by refurbishing our used car fleet to a high standard, with a balance to ensure speed and efficiency.
• Collaborate: Working across teams (local and regional) you will be sharing support and best practices in order to further improve the service experience.
• Develop: Setting you up for success our dedicated in-house training teams will train you on Tesla specific technology and the repair of Electrical Vehicles.

• Technically experienced: You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries.
• Technically qualified: You ideally have relevant certification to perform vehicle repairs in UK or demonstrable experience in a comparable field. You will self-manage your technical expertise development.
• A good communicator: You speak and write English well and know how to get your point across clearly and respectfully.
• Safe to drive: We require you to hold a full UK driver’s license and have held this for 2 years.
• Flexible: You may work in shifts to support your team, which may include weekends, morning and evening shifts. You are willing to travel to support the wider Service operation, when needed.
• Eligible: to work in UK.