דרושים Customer Experience Specialist Operations - Dartford ב-Tesla ב-United Kingdom, London Borough Of Bexley

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.

• Engage with customers at Supercharger locations to provide an exceptional, personalized Tesla experience.
• Drive lead generation by identifying and capturing prospective customer interest, including scheduling on-the-spot and future test drives.
• Educate customers on Tesla vehicles, services, and features, including encouraging third-party customers to explore Tesla ownership.
• Manage car park flow, ensuring efficient and organized use of the Supercharger site to avoid congestion and maintain a premium environment.
• Support service opportunities, including light-touch services such as windscreen washes or tyre pressure checks.
• Promote brand advocacy, encouraging customers to share experiences via Google reviews, social media, and other platforms.
• Proactively engage end-of-lease Tesla customers, guiding them into new orders or test drives to support retention.
• Monitor on-site activity and customer interactions to ensure high engagement standards are maintained.
• Collaborate with local sales, delivery, and service teams to identify cross-functional opportunities.
• Visit nearby Supercharger sites during off-peak periods to broaden Tesla’s customer reach.

• Strong customer service mindset with a passion for delivering outstanding experiences.
• Confident communicator with the ability to engage and educate customers naturally.
• Sales-aware, able to identify and nurture opportunities without being pushy.
• Organized and proactive, able to manage multiple priorities in a fast-paced environment.
• Passionate about Tesla’s mission, innovation, and technology.
• Comfortable working independently and collaboratively across departments.
• Previous experience in customer service, retail, automotive, or sales is advantageous but not essential.

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.

• Support the Megapack Sales Team through the entire sales cycle from start to finish

• Manage early-stage sales by qualifying customer inquiries, collecting relevant information and coordinating with support teams to create custom proposals

• Assist in preparing tender responses with Tesla’s Bid and Engineering Teams

• Contribute to the development of go-to-market strategies for Tesla's energy offerings, focusing on economic and policy drivers

• 2+ years of experience in the renewable energy industry, with experience in a commercial or customer facing role

• Knowledge of grid/utility markets, as well as renewable technologies, such as PV, wind and/or storage

• Ability to identify problems and provide pragmatic solutions. Quick learner, adaptable, and comfortable with change and ambiguity

• Strong communication and interpersonal skills, with the ability to build trust with colleagues and customers

• Flexibility to travel up to 25%

• Fluency in English

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Providing effective and courteous service to all visitors, existing customers, and employees
• Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests
• Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times
• Creation of purchase orders to ensure timely progression of 3rd party repairs
• Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues
• Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
• Provide workshop support on loan vehicle administration relating to customer appointments
• Working collaboratively with Front of House, manage the parking arrangements on site
• Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
• Audits of Loan Vehicles
• Account Receivables for site specific vehicles and chasing any outstanding balances
• Supporting customers with queries, bookings and education on vehicle use when required
• Provide an all-round excellent experience to our customers on a day-to-day basis

• Excellent written and oral communications skills in English
• Exceptional Customer Service and soft skills
• Ability to effectively prioritise and multi-task
• Creative mindset that thinks outside the box and can invent new solutions to problems
• Flexible schedule and shift working
• Attention to detail and accuracy
• Ability to work well under pressure and with a diverse range of personalities
• Establish and maintain positive, cooperative, and working relationships
• Excellent skills with Microsoft Office packages
• Full valid UK driver’s license for 2 or more years