דרושים ב-Tesla ב-United Kingdom

We offer

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success,
• The chance to work with innovative technology, advanced tools, and software,
• Ongoing training and development to help you grow your skills and career,
• A competitive compensation and benefits package including Tesla shares

You will

• Service, repair and improve: Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles, with and without supervision according to skill level,

• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards,

• Collaborate:Working across teams (local and regional) you will be sharing support and best practices in order to further improve the service experience,

• Develop: Setting you up for success our dedicated in-house training teams will train you on Tesla specific technology and the repair of Electrical Vehicles.

• Technically experienced: You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries,

• Technically qualified: You ideally have relevant certification to perform vehicle repairs. However, this is not a requirement. You will self-manage your technical expertise development,

• A good communicator: You speak and write English well and know how to get your point across clearly and respectfully,

• Safe to drive: We require you to hold a full UK driver’s license,

• Flexible: You may work in shifts to support your team, which may include weekends, morning, and evening shifts. You are willing to travel for mobile repairs, when needed.

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
• An opportunity to utilise varying models of our fleet for daily operations and repairs.
• The chance to work with innovative technology, advanced tools and software.
• Ongoing training and development to help you grow your skills and career.
• A competitive compensation and benefits package including Tesla shares.

• Service, repair and improve: Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles, without supervision in a remote setting. Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles. This is an independent position, mainly on the road driving to customers. Upon request, you may need to be located in a service center.
• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards.
• Collaborate: Working across teams (local and regional) you will be sharing support and best practices in order to further improve the service experience.
• Develop: Setting you up for success our dedicated in-house training teams will train you on Tesla specific technology and the repair of Electrical Vehicles.
• Customer Facing: Take ownership of all customer facing interactions. You will be required to perform basic repairs, educate customers on technical information and general usage of vehicle.

• Technically experienced: You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries.
• A good communicator: You speak and write English well and know how to get your point across clearly and respectfully.
• Safe to drive: We require you to hold a full European driver’s license (Class B for cars) held for a minimum of two years.
• Flexible: You may work in shifts to support your team, which may include weekends, morning and evening shifts. You are willing to travel to various sites and detail cars, when needed.
• Eligible: to live and work in the UK or Ireland

• Collaborate with external payments teams to ensure they receive all required documentation to process payments within their agreed terms.
• Coordinate with Account Managers to monitor and report on account payment performance while providing insights on trends and potential payment issues.
• Identify and promptly escalate system issues to the relevant teams or your Supervisor.
• Ensure all unallocated payments are flagged with the Funding Team and allocated efficiently.
• Hold regular Teams meetings with leasing companies to address any concerns.
• Oversee invoicing automation to ensure final invoices are generated and shared with customers on time, before delivery.
• Escalate any delays in funding packs being sent to leasing companies.
• Ensure all vehicles are paid for within agreed terms, preventing any from remaining unpaid beyond 30 days.
• Continuously improve processes with a focus on automation, simplification, and exceptional customer service.

On occasion support the Operations Specialist team with;

• Conduct the daily pipeline management tasks including order accuracy audits, invoicing operations, delivery authorisations and automated email updates.
• Maintain our B2B mailboxes for UK & Ireland.
• Answer inbound communication coming from our leasing and corporate customers as well as brokers while meeting our response time SLAs.
• Support with queries regarding Tesla For Business portal, Driver Management and Tesla App.
• Ensure that all confirmed delivery appointments in the calendar are authorised by the leasing companies or brokers.
• Work cross-functionally with Direct Operations, B2B Sales Team, Stores, Vehicle Collection Points, Funding Team, Payments and IT.
• Educate Tesla colleagues from customer-facing departments about B2B orders, their rules of engagement and vehicle delivery requirements.

• Ability to effectively handle multiple priorities, organise workload, and meet deadlines.
• Confident in learning and adapting to multiple technologies.
• Positivity, enthusiasm and a passion towards the mission of Tesla.
• Proven track record of consistently providing excellent customer service in a fast-paced environment.
• Ability to thrive in a team-based environment and achieve common goals.
• Great problem solving skills, and strong ability to take initiative and be proactive.
• Good knowledge of MS Office, specifically MS Excel.
• Able to communicate, read, and write effectively in the English language on all levels
• Have the required language skills if required by our local markets
• Previous experience or good understanding of the leasing industry advantageous.
• Hold a valid UK driving licence for 2 or more years
• Ability to travel from time to time to meet with leasing companies in person.

• Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
• Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
• Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
• Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
• Manage delivery schedules and logistics to meet customer expectations.
• Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.

• Full UK driving licence with no more than 6 points.
• Excellent interpersonal skills with a natural ability to build rapport and engage withcustomers.
• Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
• Proven track record of delivering excellent customer experiences.
• Customer-focused with a positive and professional attitude.
• Flexibility to work on weekends and evenings as required. A passion for Tesla's mission toaccelerate the world's transition to sustainable energy.
• Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.

We offer

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success,
• The chance to work with innovative technology, advanced tools, and software,
• Ongoing training and development to help you grow your skills and career,
• A competitive compensation and benefits package including Tesla shares

You will

• Service, repair and improve: Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles, with and without supervision according to skill level,

• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards,

• Collaborate:Working across teams (local and regional) you will be sharing support and best practices in order to further improve the service experience,

• Develop: Setting you up for success our dedicated in-house training teams will train you on Tesla specific technology and the repair of Electrical Vehicles.

• Technically experienced: You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries,

• Technically qualified: You ideally have relevant certification to perform vehicle repairs. However, this is not a requirement. You will self-manage your technical expertise development,

• A good communicator: You speak and write English well and know how to get your point across clearly and respectfully,

• Safe to drive: We require you to hold a full UK driver’s license,

• Flexible: You may work in shifts to support your team, which may include weekends, morning, and evening shifts. You are willing to travel for mobile repairs, when needed.

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Take over the customer once the order has been placed and guide them through the delivery process
• Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
• Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
• Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
• Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
• Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
• Ensure that all required documentation is completed accurately and on time
• Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
• Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
• Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
• Conduct vehicle handovers and
• Meet or exceed delivery targets and performance metrics

General duties:

• Operate with a flexible mindset to support sales and delivery needs across the team

• Ensure that customer details and all actions are accurately tracked and updated in our internal systems
• Execute on and share best practices with and across your Tesla location
• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done

• Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
• Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
• Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
• Ability to explain complex topics to customers in simple terms
• Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
• Ability to work independently and as part of a team
• Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
• Valid driving license held for a minimum of 2 years