דרושים Vehicle Readiness Specialist Oakleigh ב-Tesla ב-Australia, Melbourne

• Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
• Return missed phone calls and emails promptly
• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
• Accurately record parts transactions and data into Dealer Management System – attention to detail critical
• Conduct Transactions w/ systems; walk customer through order and provide summary
• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
• Maintain records of time, expenses and materials
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order
• Perform other related duties as assigned
• Help maintain cleanliness of service centre
• Effectively handle multiple priorities, organize workload, and meet deadlines

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Experience in automotive equipment and servicing methods
• DMS Systems, SAP, MS Office Suite
• 1-3 years’ experience in the automotive industry
• Excellent oral and written communication skills as well as the ability to follow instructions required
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Maintain and perform top level professional integrity and appearance as a parts advisor
• Dealer automotive service experience a plus

• Provide top-tier customer support via inbound calls and emails.
• Educate installers and customers to ensure confidence in their residential energy storage systems.
• Assess whether issues can be resolved remotely or if further service and diagnostics are necessary.
• Escalate complex concerns to Tier2 support, Service Engineering or Field Service teams as needed.
• Accurately document issues and data in the CRM database.
• Flexibility to work a shifted schedule as support demands increase.

• Bi-lingual candidates (Japanese, Mandarin, or Thai a strong plus)
• Minimum of 3 years of relevant experience, ideally with an electrical or engineering background.
• Excellent written and verbal communication skills in English.
• Outstanding customer service skills.
• Ability to effectively prioritize and manage shifting priorities.
• Experience with CRM systems and the MS Office Suite.
• Background in the energy industry or technical support is preferred.
• Understanding of distributed generation and/or energy storage systems is an advantage.
• Attention to detail in following oral and written instructions.
• Enthusiasm for learning new and innovative technologies.
• Willingness to assist and mentor team members.
• Ability to establish and maintain positive, cooperative working relationships.
• Capable of handling multiple priorities, organizing workload, and meeting deadlines.
• Team-oriented with a focus on achieving common goals.

Are you passionate about automotive excellence and ready to join a groundbreaking company? Tesla's Body Repair team is expanding, and we’re seeking expressions of interest for the following roles:

• Panel Beaters
• Spray Painters
• Estimators
• Parts Advisors
• Production Managers

Qualifications:

• Relevant experience in the automotive repair industry.
• Strong attention to detail and a commitment to quality.
• Team-oriented mindset with excellent communication skills.

• Maintain the daily operation of the regional warranty business, validate sample sizes of warranty repair order for correctness
• Provide warranty consultation to the Service and Body Repair centers
• Analyze regional warranty data & KPIs, and make reports
• Audit warranty defective parts including parts storage, return and scrap to ensure warranty parts precisely match with its repair orders
• Correct warranty issues & drive continuous improvement for the service centers
• Provide improvement plans to ensure compliance

• 3+ Years in auditing Aftersales departments or relevant experience
• Comprehensive understanding of repair procedures and repair times
• Proven track record of driving positive change
• Good data analysis and communication skills
• Familiar with Microsoft office software

Preferred Requirements:

• Auto industry related experience
• Good and quick adaptability skill
• Good service awareness

• Build Repair Plans in accordance with Tesla specific repair procedures
• Bill work in accordance with industry accepted Insurance standards
• Document all damages requiring repair or parts replacement with photos
• Direct disassembly to technicians to expose all damages up front
• Order all replacement parts from Tesla Warehouse when necessary
• Monitor parts delivery • Communicate with insurance companies to submit claims and billing
• Direct Body Repair Technicians to perform repair attempts where Repair Vs Replace is not clear
• Manage time to meet daily requirements of fully Blueprinted vehicles
• Update Customers on vehicle progress

• 3+ years of automotive collision damage estimating experience
• Knowledge of insurance procedures and requirements
• I-CAR certification preferred
• Excellent verbal and written communication skills
• Proficient with Computers, Audatex Estimating Software
• Excellent Customer Service skills
• Automotive knowledge/background
• Excellent Prior work reference
• Willingness to be cross trained in career advancing management roles as needed

• Coordinate vehicle arrivals and inventory across multiple offsite locations
• Coordinate with internal and third-party logistics providers
• Generate shipping documents
• Perform vehicle readiness inspections and safety checks
• Observe and report vehicle concerns
• Coordinate and perform vehicle movement and charging
• Communicate with various teams that are involved in the vehicle delivery process
• Troubleshoot issues and escalate to management through appropriate channels when needed
• Conduct direct deliveries from Delivery Centers to customer homes when needed
• Perform additional responsibilities as assigned to meet business needs

• Valid driver’s license in the country in which you are applying, with a clean driving history, and ability to be insured
• High School diploma or equivalent
• Proven track record of a great work ethic
• Demonstrated ability to be a team player
• Must be at least 18 years of age
• Ability to lift 50 - 60 pounds

• Execute basic and advanced diagnostic and repair work on all aspects of Tesla product line.
• Work independently and as a team to drive maximum service and repair efficiency.
• Provide feedback to internal Tesla teams to enable continuous improvement of procedures and products.
• Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
• Operate a variety of top-of-the-line hand, power and shop tools.
• Consistently and concisely detail and document repairs.
• Enjoy your company supplied laptop to support job diagnostics and further develop your professional capabilities.
• Inspect and maintain service equipment and request for replacements, as required.
• Partner with other teams to fulfil wider-business objectives (such as detailing and configuration of vehicles) to ensure smooth delivery of Tesla products to customers.
• Assist with onboarding and training of new technicians, where required.

• Fully qualified Motor Mechanic or Registered Vehicle Technician (Certificate III in Light Vehicle Mechanical Technology or equivalent).
• Minimum 2 years’ experience as a fully qualified Motor Mechanic or Technician.
• Knowledge of methods, techniques, parts and tools used in the maintenance and repair of vehicles (includes testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules).
• Knowledge and experience using diagnostic scan tools, following diagnostics and operating scopes.
• Experience working with EVs or Hybrid Vehicles a bonus.
• A creative problem solver who is open to new ideas, approaches and an advocate for the Tesla brand.