דרושים ב-Tesla ב-Australia, Canberra

• Assist Techicians and wider team to complete structural and cosmetic repairs on Tesla Models S, 3, X & Y vehicles in accordance with Tesla specific repair procedures
• Reassemble vehicle panels in accordance with documented procedures to as-new condition
• Test and evaulate reassembly for safety and operability
• Cleaning and polishing vehicles after repairs and preparing vehicles for customer collection

• 1+ years experience in automotive labouring or similar
• Excellent attitude and communication skills and enjoys working in a team
• Reliable, innovative, driven and collaborative
• Clean and valid driver's licence
• Willingness to learn
• Basic level of computer literacy

• Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
• Return missed phone calls and emails promptly
• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
• Accurately record parts transactions and data into Dealer Management System – attention to detail critical
• Conduct Transactions w/ systems; walk customer through order and provide summary
• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
• Maintain records of time, expenses and materials
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order
• Perform other related duties as assigned
• Help maintain cleanliness of service centre
• Effectively handle multiple priorities, organize workload, and meet deadlines

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Experience in automotive equipment and servicing methods
• DMS Systems, SAP, MS Office Suite
• 1-3 years’ experience in the automotive industry
• Excellent oral and written communication skills as well as the ability to follow instructions required
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Maintain and perform top level professional integrity and appearance as a parts advisor
• Dealer automotive service experience a plus

• To offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities)
• Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
• Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
• Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO
• Ensure close and tailored communication with customers at all touch points.
• To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.
• Effectively present and sell and support the delivery and installation the entire Tesla eco-system
• Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership
• Ensure excellent customer service and individual solutions for our customer
• Help create, maintain and develop sales and delivery pipelines in line with expectations
• Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.
• Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually
• Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
• Perform additional responsibilities as assigned to meet business needs
• Manage any additional duties to support wider business requirements.
• Provide customer service in line with Tesla expectations throughout the full sales and delivery cycle, as well as continued support throughout ownership

• Experience in providing excellent customer service in a fast-paced environment.
• Confident in creating great conversations and relationships tailored to the customer’s needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls)
• Ability to thrive in a team-based environment and achieve common goals
• Great problem solving skills, and strong ability to take initiative and be proactive.
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Resilience, adaptability and a constant desire to develop
• Capable of working autonomously as well as in a team.
• Positivity, enthusiasm and a passion towards the mission of Tesla.
• Confident in learning and adapting to multiple technologies.
• Able to communicate, read, and write effectively in the English language on all levels
• Have the required language skills if required by our local markets
• Good knowledge of MS Office

• High quality spray application of Primers, Sealers, Basecoats, and Clearcoats
• Spraying approximately 6 (Fully Prepped) RO’s per day (2 Bumper, 1 - six panel jobs, 3 - Two to three panel jobs) in state-of-the-art Downdraft spray booths
• Work closely with Prep Staff and other Painters to meet work demands as a team
• Invisible basecoat colour blending
• Application of 2 and 3 stage colours

• 3+ years of experience refinishing cars in an automotive collision repair environment utilizing urethane based refinish systems
• Able to produce sprayed finishes with little or no dirt and a consistent gloss and texture matching the OEM finish without the need to sand and buff
• Willingness to work overtime if required
• Any certification in I-Car Australia is a plus
• Valid Driver’s License with a good driving record
• Capable of reading and comprehending automotive repair procedures
• Experience with operations and maintenance of a wide variety of hand and power tools, shop tools, test equipment
• Must be willing to train others
• Must be comfortable working in a collision shop environment

• Execute basic and advanced diagnostic and repair work on all aspects of Tesla product line.
• Work independently and as a team to drive maximum service and repair efficiency.
• Provide feedback to internal Tesla teams to enable continuous improvement of procedures and products.
• Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
• Operate a variety of top-of-the-line hand, power and shop tools.
• Consistently and concisely detail and document repairs.
• Enjoy your company supplied laptop to support job diagnostics and further develop your professional capabilities.
• Inspect and maintain service equipment and request for replacements, as required.
• Partner with other teams to fulfil wider-business objectives (such as detailing and configuration of vehicles) to ensure smooth delivery of Tesla products to customers.
• Assist with onboarding and training of new technicians, where required.

• Fully qualified Motor Mechanic or Registered Vehicle Technician (Certificate III in Light Vehicle Mechanical Technology or equivalent).
• Minimum 2 years’ experience as a fully qualified Motor Mechanic or Technician.
• Knowledge of methods, techniques, parts and tools used in the maintenance and repair of vehicles (includes testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules).
• Knowledge and experience using diagnostic scan tools, following diagnostics and operating scopes.
• Experience working with EVs or Hybrid Vehicles a bonus.
• A creative problem solver who is open to new ideas, approaches and an advocate for the Tesla brand.

Are you passionate about automotive excellence and ready to join a groundbreaking company? Tesla's Body Repair team is expanding, and we’re seeking expressions of interest for the following roles:

• Panel Beaters
• Spray Painters
• Estimators
• Parts Advisors
• Production Managers

Qualifications:

• Relevant experience in the automotive repair industry.
• Strong attention to detail and a commitment to quality.
• Team-oriented mindset with excellent communication skills.

• Execute basic and advanced diagnostic and repair work on all aspects of Tesla product line.
• Work independently and as a team to drive maximum service and repair efficiency.
• Provide feedback to internal Tesla teams to enable continuous improvement of procedures and products.
• Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
• Operate a variety of top-of-the-line hand, power and shop tools.
• Consistently and concisely detail and document repairs.
• Enjoy your company supplied laptop to support job diagnostics and further develop your professional capabilities.
• Inspect and maintain service equipment and request for replacements, as required.
• Partner with other teams to fulfil wider-business objectives (such as detailing and configuration of vehicles) to ensure smooth delivery of Tesla products to customers.
• Assist with onboarding and training of new technicians, where required.

• Fully qualified Motor Mechanic or Registered Vehicle Technician (Certificate III in Light Vehicle Mechanical Technology or equivalent).
• Minimum 2 years’ experience as a fully qualified Motor Mechanic or Technician.
• Knowledge of methods, techniques, parts and tools used in the maintenance and repair of vehicles (includes testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules).
• Knowledge and experience using diagnostic scan tools, following diagnostics and operating scopes.
• Experience working with EVs or Hybrid Vehicles a bonus.
• A creative problem solver who is open to new ideas, approaches and an advocate for the Tesla brand.