דרושים Workforce Management Administrator ב-Solaredge ב-India, Bengaluru

What will you be doing?

• Monitor daily call volume and other key performance metrics
• Analysis real time adherence data to identify trends and training opportunities
• Maintain users and profiles within WFM software
• Creating schedules based on the forecast and adjusting for daily call center and agent needs
• Works closely with leadership to schedule trainings/meetings with minimal impact to support coverage
• Provides actionable data to various internal support groups as needed
• Provides feedback to call center team leaders and managers
• Prepares and analyzes internal reports for applicable KPI’s
• Perform other duties as assigned