דרושים On-site Computer Technician ב-Solaredge ב-Bulgaria, Sofia

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

What you will be doing:

• Serve as the first point of contact for customers seeking technical assistance.
• Perform troubleshooting and provide the best solution based on the issue and details provided by customers
• Install and setup the end user’s workstation environment
• Direct unresolved issues to the next level of support personnel
• Document and Record events/problems and their resolution in logs and KBs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in internal procedures
• Full-time Job, Monday – Friday, 100% On-Site position .