דרושים Business Processes Principal Consultant ב-Sap ב-South Korea, Seoul

ROLE DESCRIPTION

Within the Enterprise Cloud Services (ECS), you will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4 HANA Cloud, Private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.

• Owns, develops, and grows the client relationship.

• Be the voice of the Client within SAP and recognize as the escalation point for all issues with regards to the engagement operations.

• Fully responsible for the delivery of outcome based ECS portfolio together with the ECS Project Lead and Technical Service Management (incl. cross LoB integration)

• Ensures seamless alignment across multiple stakeholders, CSS, SI and Suppliers etc.

• Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.

• Initiates Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit.

• Drives Digital Transformation Success – aligns services to customer transformation strategy and goals.

DELIVERABLES

• Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.

• Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.

• Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).

• Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests, and other customer requirements).

• Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.

• Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.

• Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).

• Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.

• Share knowledge across Client Delivery Management (CDM) community.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills

• Strong customer orientation with a focus on relationship, expectation, and de-escalation management.

• Track record in managing client engagements, e.g. in Consulting or Pre-Sales.

• Knowledge of SAP Basis, system migration and/or any functional SAP application.

• Good understanding of technical infrastructure and virtualized system landscapes.

• Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes.

• Results-driven, Self-organized, Decision making

• Excellent written, verbal and presentation skills to effectively communicate.

• Ability to work under pressure and add value to customer.

• Language - Business level English is required.

Preferred skills

• Graduates from a technical background in IT with good communication and language Skills (EN, Korean)

• Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP)

WORK EXPERIENCE

5 plus years of IT industry experience in SAP technology

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What you'll do:

The Solution Sales Executive (SSE) partners with the end-to-end account owner to drive solution specific sales motions, bring in domain expertise to solve customer business challenges, and grow the customer’s SAP footprint through renewal and expansion to support long term customer success.

• Generate demand, manage pipeline, and close opportunities
• Develop opportunity plans containing compelling solution value propositions
• Conduct White Space analysis to identify growth opportunities
• Work with wider account team on sales campaigns
• Manage customer relationships at the solution area/buying center level
• Progress opportunities for move to cloud/expand footprint accounts or accounts which are new to the solution area
• Utilize deep knowledge of how companies operate, business models, strategies, and end-to-end business processes
• Stay informed about SAP’s competition and value drivers
• Leverage SAP’s comprehensive team of experts and industry knowledge to effectively address customer needs
• Build customer participation in relevant SAP communities, programs, and events
• Facilitate collaboration with the partner ecosystem

What you bring:

• Proven track record in business application software sales with overachievement of quota
• Experience in sales of business software/IT solutions
• Deep understanding of the solution and solution innovations
• Broad understanding of the SAP solution portfolio and the business processes it enables to drive customer value conversations
• Established relationships with account teams, Customer Business Office (CBO) teams, and relevant geo unit leaders
• Alignment with product/solution management teams and marketing organizations a plus
• Demonstrated success with large transactions and challenging sales pursuits
• Proven contractual and negotiation skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions
• Knowledge of financial, competitive, regulatory environment

• Excellent verbal and non-verbal communication skills
• Strategic thinker, high degree of creativity and innovation
• Excellent executive presence
• Results-driven
• Strong commercial/deal support skills, especially subscription-based

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What you’ll do:

As aPrincipal Enterprise Architect,you will develop a comprehensive enterprise architecture model for our customers aligning with their enterprise goals, collaborate with virtual account teams (VAT) as a transformation partner. You will drive the value realization and the solution adoption and lead activities such as:

• Guide customers through their cloud journey (with special focus on adopt and derive), starting with Enterprise archetypes and scaling digitally.
• Provide enterprise architecture guidance using RISE with SAP methodology and Clean Core principles to ensure that every customer benefits from SAP‘s cloud qualities.
• Act as the Transformation Partner for the CIO or other CxO, driving architecture effectiveness.
• Support adoption, identifying and mitigating technical adoption risks.
• Enhance impact on customer’s business goals by driving value realization through solution adoption and consumption of capabilities.
• Bundle customer expectations and align business goals in a tangible enterprise level success plan to monitor and validate KPIs & value drivers to enable value-driven business transformation with value framework.
• Serve as a trusted advisor, ensuring secure, reliable, and flexible cloud environments for mission-critical processes.
• Through governance, involve and engage relevant stakeholders within and outside the customer organization to enhance value realization, establish a common perspective on customer business goals and value drivers across solution areas to provide customer context to all teams, enhancing customer proximity and experience.
• Align customers and partners with SAP’s Clean Core strategy, accelerate BTP adoption and promote SAP best practices.

Transformation, Architectural & Solution Skills:

• Experience delivering enterprise business transformation projects and aligning customer priorities with target architecture and roadmap.
• In-depth knowledge of the SAP Solution Portfolio and Enterprise Architecture Framework (North Star).
• Experience with Business Technology Platform components (application development, automation, data and analytics, integration, AI) and practical experience with S/4HANA applications.
• Strong understanding of Cloud & Clean Core Strategy, familiarity with SAP LeanIX, Signavio, and Cloud ALM.
• Knowledge of SAP's Business AI roadmap, including identifying use cases and piloting AI-driven solutions to enhance business processes.
• Expertise in SAP Integration and Extensibility Advisory Methodologies.
• Understanding of SAP’s value framework, value drivers and business case creation with e.g. VLM (SAP value lifecycle manager)

Must-Have Requirements:

• 10+ years in customer experience roles (e.g., Program Manager, Architect), with experience in end-to-end architectural design for hybrid solution landscapes.
• Extensive knowledge of SAP Enterprise Architecture Framework and Toolset, and experience with BTP components and services such as application development, automation, data and analytics, integration, and AI capabilities.
• Proficiency in SAP Integration and Extensibility Advisory Methodologies and Clean Core principles.
• S/4HANA technical or/and SAP S/4HANA application/functional knowledge/experience.
• Excellent communication, influencing, and negotiation skills (in English) at the senior management and C-levels, both within an IT team and across business functions.
• Mindset for Strategic Thinking, Continuous Learning, and Business Acumen.

Nice-to-Have Requirements:

• Knowledge of on-premise and corresponding SAP cloud solutions.
• Professional training and certification (e.g., SAP Enterprise Architecture Framework featured by LeanIX EAM, SAP Certified Professional-Enterprise Architect [P_SAPEA_2023], TOGAF) as a plus.

We win with inclusion

HoustonJob Segment:Cloud, Information Technology, IT Architecture, Developer, ERP, Technology

What you’ll do

• As a PhD Intern you will work with a team of experienced researchers and data scientists taking on challenges posed by the SAP customers and product units and providing smart services across and beyond the SAP portfolio. You will have the chance to work with large amounts of real-world data containing the full codebase of SAP systems
• Collaborate with the ABAP foundation model team to work and improve upon code assistance models targeting use-cases like code completion, code explanation, unit test generation, code migration, and several others
• Perform state of the art research to advance Machine Learning and Artificial Intelligence
• Choose from different focus topics: Utilizing external feedback signals (such as unit tests, static code checks) both at training and inference time; agentic workflows to handle complex user scenarios such as unit test generation; exploit structural information from the codebase, such as ASTs or data flow analysis, to utilize either directly in the model architecture or in other parts of the workflow (e.g. context injection)
• Publish research results and contribute to research that can be applied to SAP product development. Support in a hands-on fashion the integration of your results into our product
• Collaborate with academic researchers and cross-functional partners including communicating research plans, progress, and results

What you bring

• You are a PhD student (f/m/d) at least in your second year or PostDocs, specializing in a related research area
• Experience with a strong foundation in machine learning, including building systems utilizing deep learning, natural language processing, LLMs, Foundation Models, or Knowledge Graphs
• A strong publication record in recognized ML/NLP conferences or journals such as ACL, EMNLP, ICLR, ICML, NeurIPS
• Proficient in PyTorch, Python, and HuggingFace Transformers, with a good understanding of statistical analysis and shell programming. Experience with distributed training, especially NVIDIA NeMo, is a plus
• Must be fluent in English

The duration of the internship is at least 4 months but ideally 6 months and should take place in 2025.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

Job Segment:ERP, Testing, Cloud, Statistics, Technology, Research, Data

WHAT YOU'LL DO :

- 5+ years’ experience in the areas of Large SAP NetWeaver/Basis and HANA administration/tuning kills.

- Musts -

- HANA performance and troubleshooting

- HANA SQL scripting and data modeling

- SQL and related tuning concepts

- Exposure to BASIS and HANA upgrade/migration activities

- Exposure SLT/SDA/SDI set up and troubleshooting

- HANA modelling (CDS development), performance and troubleshooting

- Good to know -

- HANA security set up

- XSA set up and troubleshooting

- Understanding of data management and exposure to NSE/IQ

- exposure to hyperscalars (any certification will be preferred)

- Exposure to end to end migration projects

- anydb to HANA or ECC to S/4;

- technical architecture definition and set up

WHAT YOU BRING :

- You have a very good Bachelor’s degree in Engineering / Technology

- You have strong analytical and logical skills

- You are continuously looking for process optimization and innovation

- Ability to work independently and take ownership of assigned tasks

- Very good English skills are a must

- You’ve programming skills in ABAP, ABAP on HANA, FIORI

You can grow fast in getting a top expert on new technologies like HANA, BIG data platform etc and their root cause analysis and optimization secrets. You have to be a good team player as we act as a team also across the globally distributed Mission Control Centre’s, but also you need the ability to drill down into technical issues and solve difficult problems.

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What you'll do

Supply Chain Managementwith deep expertise aroundEWM & MM, you will be involved in

• Application of the functional expertise for the digital transformation of our customers according to S/4HANA / Intelligent Enterprise
• Outline the definition of Enterprise Architecture & Solution Architecture for large / medium customer transformation journeys
• Design Customer Processes, Configuration of the system and Identification of gaps; designing custom processes
• Delivery of premium engagement remotely / onsite validation and support services
• Helping customers with complex root cause analysis and problem resolution
• High willingness to learn in the areas of new innovations around Business AI and should keep abreast of relevant new SAP features / releases
• Advocating the approach of Clean Core to our customers
• Engage with customers and engagement teams to scope solutions and build customer proposals
• Managing and leading Solution integration across various process areas
• Willingness to travel on short notice for varying durations

What you bring

• Experience in the role ofSAP SCMTrack lead in 5-6 End to End Implementation projects
• 4-5 years of functional experience in any of the core topics inWarehouse Managementdomain and more than 16 years of Consulting experience in implementing Solutions inEWM/MMon ECC & S/4HANA
• Experience of at least 8-10 E2E Implementation projects of which at least 2-3 projects should be on S/4 HANAEWM
• Deep expertise aroundSAP ERP EWM, WM and expert knowledge in Integration ofEWM & MMwith all relevant modulessuch as PP, SD, PM, QM, TM, etc.
• Knowledge additionally on S/4 HANA Public Cloud,Signavio, BN4L,aATP, IBP, PPDS,etc., is desirable but not mandatory
• Exposure to South Korea localization from aSupply Chain Planning & Managementstandpoint
• Exposure toECC toS4HANA Conversion will be an added advantage

• Strong leadership skills with the ability to lead customer engagements at an executive level
• Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation
• Strong written, verbal communication and presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences
• Ability to estimate the financial impact of various solution architecture alternatives
• Readiness to travel in the range of "0-100%”

Supply Chainpractice forregion is part of the Cloud ERP organization, is a key division of AdS/4HANA Core ERP(FCM/SCM) and Analytics(BW/SAC/Datasphere). Alsotransformation engagements to success inas well as other regions. We constantly innovate and deliver solutions using the cutting

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Mostly within Korea, but ready to travel for assignments within APJ or other Global Regions (short term and long term)

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Job Segment:Supply Chain, ERP, Cloud, Solution Architect, Consulting, Operations, Technology

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Do you love to work with people in a very dynamic environment? Do you like to be challenged by newest applications? Do you want to see global players and their unique business? Then this offer fits perfectly to you. We focus with 100% commitment on engaging with and delivering for our customers to make them successful. For us, the customer comes first.

Center of Expertise EMEA support our Premium Engagement customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.

EXPECTATIONS AND TASKS

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• Transformation Planning following proven methodologies.
• Act as advisor to the customer with a broad application, LineofBusiness (LoB)or industry understanding.
• Reviewthe as-is situation and goals of a customer holistically (e.g. industry, LoB),andtranslate them into an appropriate business-driven IT-roadmap and architecture design based on SAP’s offerings and SAP’s cloud strategy, with a clear focus on customer success.
• Challenge existing solutions / approaches / concepts, to generate a state-of-the-art and future-ready outcome.
• Identify clear value drivers and develop compelling outcome-based value propositions to guide customer’s decision-making.
• Operationalize the customers’ business strategies, identifyrelevant components, approaches, input, etc. to derive the best possible solution and help our customersto leveragethe differentiating benefits of our cloud solutions.
• Clarifyexpectations from various stakeholders, especially in very difficult cases; create a solution which integrates diverse points of view and serves as a starting point for future SAP business. Collaborate with customers, partners and SAP teams for the best possible implementation.
• Take a step back if required and re-define the concepts so that a constant improvement is guaranteed (agility in solution design).
• Drive knowledge management and innovation activities based on this experience with customers. Document successful approaches, tools etc. and makes them available at SAP internally.
• Support our customers on their transformation to SAP S/4HANA / Intelligent Enterprise.
• Fully understand and leverage the capabilities of SAPs technology platform(s).
• Take the lead of delivery of complex remote and onsite services together with our experts for global customers with focus on system optimization, conceptual planning and road mapping as well as empowering the customers with newest best practice knowledge.
• Collaborate and co-innovate with the respective development teams.

Required skills

• Very strong knowledge with a proven projects record in any of the following areas where you acted as a team lead or solution architect:
  • Finance
  • Or Logistics (e.g. MM, EWM, TM)
  • Or Digital Supply Chain (e.g. PP, QM, PM)
  • Or Supply Chain Planning (e.g. APO, IBP, PPDS)
  • Or other SAP solution areas

• Good knowledge of SAP cloud solutions and products roadmap (S/4HANA or Digital Supply Chain as an example)
• Overall SAP Corporate Strategy and SAP Product Strategy Knowledge
• Knowledge of the latest SAP Strategy and its related pillars including the capability to discuss this with the customer
• SAP Products and Methods Knowledge:
  • Advanced knowledge of SAP Product Portfolio (on premise and cloud solutions, S/4HANA)
  • Industry Solutions (in related industry area) - Leverage industry and SAP reference architectures
• Certification / competence in one or more of the following is highly desirable:
  • S/4HANA Functional Modules as mentioned above.
  • Project Management (e.g., SAP Activate, PMI or SAP internal certification)
  • SAP Professional Architect
  • TOGAF
  • Signavio
  • Lean-IX
• Ability to work under pressure, in critical situations and under tight deadlines
• Ability to deliver clear, concise presentations and present complex information in a clear and precise manner
• Willingness and ability to travel to customers
• Excellent verbal and written communication skills in English.

Preferred skills

• Experience in working with cross-cultural teams or individuals
• Experience in working with cross-functional teams

WORK EXPERIENCE

• University degree in computer science, business information technology, mathematics, physics, engineering or equivalent
• At least 8-10 years of SAP projects with responsibility for Solution Architecture or ideally Enterprise Architecture experience

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 415273 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Job Segment:Logistics, Solution Architect, Supply Chain, Cloud, IT Architecture, Operations, Technology