דרושים Industry Customer Advisory Ica Architecture Advisor ב-Sap ב-Singapore, Singapore

Key tasks comprise the following:

• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Initiates digital service kick off for customers
• Ensures periodic service reviews to track the service quality across a range of customers
• Contributes to onboarding/transitioning customers to ECS
• Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
• Supports in de-escalations of critical customer situations
• Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Executes technical feasibility studies / solution reviews (if applicable)
• Contributes to customer release and maintenance activities
• Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
• Executes and supports problem management and continuous improvement
• Support customer satisfaction surveys
• Reviews SLA service credit cases
• Supports commercial change requests
• Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.

What you bring

• Engineering graduate with work experience as SAP technical consultant with customer facing role (consulting, IT support, IT services etc.)
• Must have exposure to SAP Basis ,SAP S/4 HANA , Azure/ AWS ( in context of SAP Green Field and Brown Field Customers)
• Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
• Individual in this role is expected to deliver ‘Effective customer communication’ using digital mediums to achieve high customer satisfaction.Strong knowledge of IT Service Management, SAP Basis and SAP Application
• Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
• Good understanding of ECSs operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus
• Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
• Cloud architecture and IT technical infrastructure know-how
• Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
• Understanding of escalation handling and procedures
• Experience in working with cross-cultural and cross-functional teams or individuals
• Proficiency in English(Written and verbal), Korean or Japanese is a plus
• Full-time Graduation or Master's university with good academic background.

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Solution Advisor Specialist Role:

The primary responsibility are to influence the Sales effort by working closely with the sales team by:

• Listening to customers' and prospects' Supply Chain, Procurement and Spend Management problems and needs
• Compose and deliver superior sales presentations covering SAP and partner software solutions to prospective customer audiences. The presentations must articulate the sales message, differentiate SAP, and leave a strong and positive impression to audiences which can include senior company executives.
  • Solutions includes - S/4 HANA, SAP Ariba, iCertis, Business Technology Platform, SOLEX / Partners Solution
• Prepare and deliver value-based software demonstrations/presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing and compelling customer presentation.
• In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer in order to build relationships with the customer and understand their unique needs.
• Demonstrate knowledge of SAP solutions and appropriate industries in order to maintain credibility with prospective customers. Provide proof points with relevant customer stories.
• Support RFx completion in support of customer proposals.
• Ability to effectively present to customers “remotely” using virtual technologies (Microsoft Team, Zoom, On24, etc).
• Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition.
• Additional responsibilities include taking the lead in responding to functional RFx’s and helping the team build supporting ROI business cases for prospects and customers.
• Support one-to-many sales and marketing events both on-site and remotely.
• Support Design Thinking workshops to promote new and innovative solutions for customers and prospects.
• Working with a diverse team spread across SEA you will work on a variety of opportunities
• Begin to develop relationships with sales teams in order to promote effective sales methodologies
  

You, simply put, are

• The Intelligent Spend Management evangelist
• You are a guru at supply chain and procurement solutions (Ariba, Fieldglass, S/4HANA, etc)
• A pipeline generator
• Empathetic
• Prepared to be flexible
• Love the Cloud
• A presentation Ninja
• Incredibly memorable
• Able to excite audiences of all shapes and sizes
• Innovative and creative
• Curious – you learn by exploring, you teach yourself
• Quick learner – new solutions will come into your bag to position for customers
• Great at finding solutions to a customer’s problems
• Always improving yourself
• A team player who loves to share and contribute
• Anxious to join the best presales team on the planet
• Open to travelling as required!

Required Qualifications

• 2+ years of presales experience
• 2 -5 years of solution specialist (or equivalent customer facing) experience in areas appropriate to the job
• Demonstrates 3-4 successful engagements leading small teams on small-mid-sized deals
• Extensive knowledge/expertise on end-to-end processes/solution matching
• Experience in sales and sales processes
• Excellent presentation and communication skills
• Any relevant Procurement and/or Digital Supply Chain experience is very highly prized.

Please note:

We will prioritise applicants currently residing in Singapore.

WHAT YOU GET FROM US

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As a Cloud Architect & Advisor (CAA), you will be responsible for the technical foundation of RISE with SAP engagements. The mandate of the Cloud Architect & Advisor spans the initial sales cycle, the subsequent change request and renewal events for S/4HANA private cloud architecture changes. You’ll advise customer and internal account teams on SAP’s private cloud offerings, assesses the technical feasibility of customer’s requirements and transitions those requirements as the technical landscape design to our delivery teams for system provisioning and delivery to the customer.

What you bring

• Customer facing mindset
• High proficiency in customer communication and presentation
• 5+ years of customer facing experience
• Expertise of the technical operational aspects of SAP solutions in a cloud environment
• Good understanding of technical capabilities of at least one hyperscaler (AWS, Azure or GCP)
• Understanding of data center capabilities like high availability or disaster recovery is a benefit
• Good understanding of the entire platform stack (storage, virtualization, hardware, networks etc.)
• Good understanding of SAP technologies (releases, platform interdependencies etc.)
• SAP HANA and S/4 HANA skills are a benefit
• Cybersecurity & Compliance expertise is an advantage
• Self-sufficient worker and strong team player
• Affinity to technical topics, willingness to tackle aspects outside the comfort zone and to continuously learn
• Fluency in German and English is a must, any other language an asset

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As a Cloud Architect & Advisor (CAA), you will be responsible for the technical foundation of RISE with SAP engagements. The mandate of the Cloud Architect & Advisor spans the initial sales cycle, the subsequent change request and renewal events for S/4HANA private cloud architecture changes. You’ll advise customer and internal account teams on SAP’s private cloud offerings, assesses the technical feasibility of customer’s requirements and transitions those requirements as the technical landscape design to our delivery teams for system provisioning and delivery to the customer.

What you bring

• Customer facing mindset
• High proficiency in customer communication and presentation
• 5+ years of customer facing experience
• Expertise of the technical operational aspects of SAP solutions in a cloud environment
• Good understanding of technical capabilities of at least one hyperscaler (AWS, Azure or GCP)
• Understanding of data center capabilities like high availability or disaster recovery is a benefit
• Good understanding of the entire platform stack (storage, virtualization, hardware, networks etc.)
• Good understanding of SAP technologies (releases, platform interdependencies etc.)
• SAP HANA and S/4 HANA skills are a benefit
• Cybersecurity & Compliance expertise is an advantage
• Self-sufficient worker and strong team player
• Affinity to technical topics, willingness to tackle aspects outside the comfort zone and to continuously learn
• Fluency in German and English is a must, any other language an asset

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As an Architecture Advisor (AA), you will focus on the following key areas:

• Account Planning & Architecture Management Responsibilities
• Support the assessment of customer strategy and current solution usage from SAP to develop potential areas of opportunity for solution adoption & consumption, including SAP Business Suite footprint expansion.
• Engage with customers to support sales cycles throughout the Customer Value Journey as an integral member of the SAP account team.
• Drive business and IT architecture definitions to ensure consistency, cooperation, and alignment with SAP organisations, the customer, and partners.
• Provide a linkage from the customer to SAP product development leadership as required.
• Creating an SAP Architecture Vision for the Customer
• Support building customer demand through appropriate thought leadership and innovation positioning of the full SAP Business Suite.
• Understand the customer’s business process map and business model with industry reference and an architecture focus​.
  
• Drive the positioning of standard cloud architectures (plug & play) ,leveraging cloud solutions
• Building Architecture Deliverables: Business & Solution Architecture, Target State, Transformation Roadmap
• Drive the creation of business architecture outputs from capability mapping through to solution definition.
• Ensure IT feasibility of the business capabilities mapping to SAP solution architecture.​
• Support customer cloud transformation roadmap definition (business and application focus)​.
• Drive customer cloud/hybrid transformation roadmap definition (standard cloud application and technology focus)​.
• Being a Trusted Architecture Advisor for the Customer
• Align living roadmap with current adoption/solution consumption.
  Support living roadmap governance & adaptation based on the evolution of customer needs and SAP solutions.
• Drive solution expansion by highlighting value & linkages to the broader SAP Portfolio

What you bring:

• Considerable experience with software/IT organisations as an IT Architecture or Enterprise Architecture Advisor and/or specific expertise with software solutions through Solution Management, Sales, Presales, Adoption/Consumption, Consulting or Business Development, demonstrating successful outcomes over multiple years.
• The ability to represent SAP as the trusted advisor within your assigned customers and broader market.
• Deep knowledge of SAP Cloud and knowledge of Hosted Services, SaaS/ PaaS models and Cloud-based commerce/ business networks.
• Proven professional networks in the Brisbane market to drive pipeline and revenue growth for SAP.
• Proven track record of success in Utilities Industry is required.
• Ability to lead through influence and consultative selling experience.
• Proven experience of driving tangible outcomes in Enterprise Architecture for customers.
  

Fluency in English; any other language is an asset.
Education: Bachelor's degree (or equivalent) is ideal, MBA or equivalent degree required from accredited university preferred.
TOGAF or SAPIEA-10 certifications and Experience in using EAM tools is an added value for candidates

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Job Segment:Cloud, Information Technology, IT Architecture, Solution Architect, ERP, Technology