Own major incident escalation efforts from start to finish. Act as single point of contact for all involved stakeholders in the restoration process and closely align with Incident escalations managers...
Bridge creation, whiteboard, and Timeline maintenance (in time documentation)Preparation and distribution of Initial-to-resolved notificationsResource engagement and escalation of internal and external contactsPost-Incident BackOffice activitiesTicket handling and maintenance (SNOW)Reporting activities and...
Experience in at least one Non-NetWeaver technology: BOBJ, SAP Mobile, Convergent Charging, OpenText, HANA XSA, etc. Solid know-how on SAP Technologies (SAP NetWeaver certification highly beneficial). Experience supporting Large and...
Manage, support and drive de-escalations during major incidents. Serve as the single-point-of-contact for all stakeholders during major incidents. Drive/moderate discussions between key stakeholders and experts. Communication to senior management on...
Lead the team through critical situations e.g. mass outage or crisis situation affecting large part of our infrastructure. Continuously assess and improve theincident /outage and crisis handling capability of the...
Experience in at least one Non-NetWeaver technology: BOBJ, SAP Mobile, Convergent Charging, OpenText, HANA XSA, etc. Solid know-how on SAP Technologies (SAP NetWeaver certification highly beneficial). Experience supporting Large and...
Own major incident escalation efforts from start to finish. Act as single point of contact for all involved stakeholders in the restoration process and closely align with Incident escalations managers...