דרושים Business Strategic Consulting Expert ב-Sap ב-Mexico, Mexico City

In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments.  To achieve this a deep technical understanding of technologies and operation is required.

What you’ll do:

• Ensure high availability of customer service by supporting service restoration in critical situation and provide L1 level support
• Analyse current landscape setups and come up with proposals for improvement
• Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction
• Ability to own, lead and coordinate operational tasks, process improvements.

What you’ll bring

• 3-6 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
• Bachelor’s or master’s degree Studentin Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Certification in SAP BASIS/HANA DB is an advantage (if not, should be able to complete the certification)
• Strong customer service focus, paired with analytical and solution-oriented thinking
• Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
• Knowledge on HANA and the underlying infrastructure is beneficial
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Ability to work in international teams and under pressure, constantly adding value to customer and within organization
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues

Personal Skills

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience.
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

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As the (Senior) Solution Advisor (f/m/d) (SA), you will be the go-to person for any solution or product questions within the sales team. You will leverage your deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

• Provide deep process and solution-specific expertise in Supply Chain Management to support new sales and adoption for key customers.
• Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.
• Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions.
• Evaluate account qualification criteria to determine further investment in pursuing opportunities.
• Establish yourself as a thought leader within the account team and fine-tune account strategy.
• Collaborate with the team in creating overall themes and competitive differentiation.
• Conduct vigorous dry runs on strategic deals and customer engagements.
• Transition engagement to implementation partner/ Services teams effectively.
• Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal
• Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

What you bring:

• Professional experience with large software/IT organizations, preferably in a solution-specific segment.
• SAP product experience and several years of relevant solution Business process experience in Supply Chain Management.
• Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment.
• Viewed as a solutions/Lines of Business/Industry expert across SAP with a track record of success in Supply Chain Management.
• Focus on creating compelling storylines and themes for customer interactions.
• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions.
• Passion and energy in all customer interactions.
• Full working proficiency in German and Business English.

As a solution advisor for MES you:

• Work with customers to analyze their manufacturing processes both through shop floor visits and review of formal requirements, identify challenges, and showcase how SAP solutions can address and improve them
• Act as a counterpart to the customer's IT and manufacturing experts and help them navigate their MES transformation

What you bring for MES:

• Solid experience in manufacturing, automation, and industrial processes as well as related areas such as quality management, planning & scheduling and logistics
• Understanding of manufacturing technology including IoT, automation, analytics and AI and the impact of these technologies on our customer's production

Meet your team:

• The Solution Advisory department for Digital Supply Chain of SAP Austria supports all sales units of SAP Austria with strong expertise of SAP´s Digital Supply Chain solution portfolio along Design to Operate. The team creates future demand for our solutions and creates professional demonstration, explanation, and value proposition of those solutions to our customers and prospects.
• With our competences and our know-how in SAP’s Digital Supply Chain solutions, we explore problems and challenges of our customers and provide the best possible solution capabilities. In this phase, as Solution Advisory we take over planning and coordination of activities with which we convince the customer of our solution focusing always on the added value for our customers to be able address customer’s business and IT units even more efficiently.
• Customer Advocate: Collaborate to complement solution expertise and support customers.
• Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement.
• Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value.
• SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey.

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Job Segment:Network, Supply Chain Manager, Logistics, Supply Chain, ERP, Technology, Operations

Your Future Role

As a Principal Consultant, Business Data Strategy & Advisory, you’ll lead customer engagements to bring SAP’s transformative frameworks for Business data to life at SAP’s customers. Reporting to the Head of Business Data Strategy & Advisory your role will focus on thoughtleadership, fostering collaboration, and achieving customer success. Key responsibilities include:

• Develop innovative business data and analytics concepts, strategies, and solutions for our industrial clients in both national and international contexts

• Advise on the implementation and optimization of reporting and planning solutions with SAP Business Data Cloud from requirements analysis and technical design to implementation

• Transform and modernize existing reporting and planning systems and integrate BusinessAI with the needed high quality data

• Take on program and project responsibility and support in presales activities

• Deepen and expand customer relationships through competent consulting and solution-oriented approaches

Your Profile

• Strategic Visionary and Trusted Advisor: Deep expertise in Data & Analytics and data platform architectures, concepts and business impacts, with a strategic view that aligns with SAP’s vision and cloud methodologies like RISE or Clean Core. Proven ability to align technology and business strategies for impactful customer outcomes.

• Experienced data & analytics transformation Leader: 10+ years of experience in Data & Analytics architecture and business transformation, with a track record of inspiring customers, driving collaboration, and delivering high-impact solutions. Proven track record of delivering large scale data & analytics programs / projects in the SAP environment.

• Customer-centric and Change-Oriented: Strong focus on customer success and extensive experience leading large-scale transformations. Skilled in change management to ensure digital adoption and measurable value for clients.

Must-Have Requirements

• SAP data & analytics Expertise: In-depth knowledge of SAP’s Data & Analytics portfolio (SAP Datasphere, SAP Analytics Cloud, SAP BW) and frameworks and the correlation with SAP BusinessAI, SAP RISE incl. Clean Core principles and SAP BTP.

• Strategic Relationship Building: Strong networking skills within SAP and externally, with the ability to build trusted relationships with leaders, including CIOs and CTOs.

• Change Management & Customer Success: Proven success in guiding impactful digital transformations and leading change management initiatives to support adoption.

• ECO System: Strong ecosystem with the Data & Analytics space in SAP (Development, Sales, Enterprise Architecture) and outside (partners, 3rd party vendors) to foster ideas, capabilities and approaches to provide impact at customers side and having trusted feedback loops into the SAP organization to further evolve products and concepts.

• Cross Industry Expertise / Exposure: cross industry expertise with a deep knowledge in at least one industry to build relevant Use Cases for Business data platforms
• Excellent communication skills in both German and English

Nice-to-Have Requirements

• Innovation & AI Expertise: Experience integrating AI and emerging technologies to drive transformation goals and enhance customer adoption.

• S/4HANA & Business Transformation Expertise: S/4HANA and business transformation knowledge to identify optimization & innovation potentials in customer engagements

• Industry Certifications: Relevant certifications, such as SAP Certified Architect or others, with recognition as a thought leader in enterprise architecture.

• Advanced Change Management Skills: Expertise in advanced change management practices, with a history of driving engagement and complex organizational change.

What We Offer

This role provides a unique opportunity to shape SAP’s global architecture strategy. You will:

• Impact SAP’s Future: Lead transformative projects that define SAP’s strategy and drive customer success.

• Collaborate with Industry Leaders: Work alongside global teams, SAP executives, and strategic customers on high-value transformations.

• Career Growth Opportunities: Enjoy a clear path to advancement with opportunities for specialization or leadership within SAP’s ecosystem.

• Inclusive Work Environment: Experience a flexible environment fostering continuous learning, professional development, and innovation.

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Job Segment:Data Architect, Database, Architecture, Change Management, Cloud, Data, Engineering, Technology, Management

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Job Segment:Data Architect, Database, Architecture, Change Management, Pre-Sales, Data, Engineering, Technology, Management, Sales

What you'll do:

Specific responsibilities include, but are not limited to:

Offering executive support by acting as a trusted partner on strategic people and organizational issues related to Skill & Talent Management, Leadership Development and Succession Management

What you bring:

• Min of 5 years relevant experience in People & Culture/HR Business partner roles, ideally in a matrixed and international environment.

• Good understanding of SAP’s Strategy, Business Model and organizational set-up.

• High integrity, with the confidence to handle sensitive matters and data.

• Strong strategic influencing skills and ability to build relationships with diverse stakeholders.

• Show strong cultural awareness and adaptability.

• Solid consulting and negotiation skills for effective collaboration with high-level stakeholders.

• Analytical problem solving and decision-making skills to be able to translate business requirements into clear P&C requirements.

• Excellent skills in analyzing and using P&C data to support decision making processes.

• Proven experience in driving change and transformation initiatives with a big level business impact.

• Excellent communication and presentation skills (English verbal & written)

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Role Synopsis:

The proposed role will encompass 3 major pillars of Startup engagement, Industry Initiatives and Product leadership. External stakeholder management and multi-disciplinary alignments across the industry and startup ecosystem is key to success for this proposed role.

Responsibilities: -

• Leading the strategy, partnerships and oversee the startup cohort execution for SAP Startup Studio – the corporate startup accelerator at SAP Labs India.
• Engage and collaborate with multiple stakeholders from the Indian startup ecosystem such as various Venture Capital backed accelerators, Venture Capital Funds, Ecosystem builders, various central and state level government agencies for startup program collaboration, collaborators across academic accelerators and others.
• Deepen the collaboration with Industry bodies and trade bodies – lead the overall engagement strategy and positioning of SAP Labs India as a leading thought leader across various domains of technology & Products, Innovation and IP, People and culture practices, social impact initiatives among others.• Curate an engagement plan for the various product led communities of practice, which covers enablement programs, thought leadership building activities and identifying strategic projects which could be delivered by the product practitioners at SAP Labs India.• Collaborate and support the SAP Labs India leadership on key matters pertaining to the location strategy and lead the content management and strategy for the location.

Skill set requirement: -

1. Minimum of 12 years of experience across cross functions within the Industry/Startup ecosystem.
2. Corporate Strategy – prior experience in strategy execution for the executive offices that they have represented.
3. Program Management – led end-to-end execution of various strategic programs
4. Startup and VC Ecosystem connect – significant years of work focused on the space of startup acceleration, startup collaborator programs and initiatives, analysts at VC funds focused on early stage and growth stage startups, organizing and program managing Industry wide startup events. Successfully hosted multiple editions of Nasscom Future Forge, Dell for Startups, AI focused startup engagements, Mentoring Deep Tech startups
5. Product and Growth engagements – led and executed multiple industry wide enablement and mentoring initiatives by leveraging the product and growth hacker community in India.
6. Stakeholder Management – collaborating and driving value driven engagements across the ecosystem with a diverse set of stakeholders across Government Agencies, Industry Bodies, Academia, Startup ecosystem builders

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Job Segment:ERP, Venture Capital, Cloud, Program Manager, Technology, Finance, Management, Marketing

What you’ll do

The role includes the following tasks:

• Provision, monitor and operate cloud services in a globally distributed team
• Analyse and solve operational issues, and respond to incidents
• Exposure to working with appropriate complex systems administration, database administration, and landscape maintenance
• Exposure maintaining the integrity and security of servers and systems
• Exposure developing and monitoring policies and standards for allocation related to the use of computing resources
• Conduct root cause analysis and implement continuous improvements
• Partner with product development team to design and enhance the services
• Exposure in developing and implementing testing strategies and documenting results
• Basic development of automation for testing, deployment, scalability, management & visibility of services
• Work in a diverse environment and cross-train with other global team members
• Provide on-call support for incidents and performance degradations
• Flexible schedule which may include weekend or after business hours work
• Commitment to maintaining office presence for efficient team collaboration

What you bring

• 12+ years of relevant experience
• Expertise with CI/CD framework like Jenkins, Concourse, Landscape
• Good knowledge about Cloud Foundry, BTP landscape Architecture
• Very good knowledge of Infrastrtucre as code knowledge (Ansible/Terraform)
• Strong knowledge in GitOps, GitActions
• Basic knowledge on Cloud native programming and Hyperscaler knowledge
• Should have basic programming/Automation knowledge (Python, Javascript etc.)
• Expertise with building, implementing, and/or supporting monitoring tools
• Expert knowledge of Cloud Computing and Databases
• Expert understanding of web services, networking, virtualization, and internet protocols
• Ability to multitask and handle various projects, deadlines and changin priorities
• Excellent communication and prioritization skills
• Expertise with security fundamentals as they pertain to SaaS Multitenant Applications systems
• Strong interpersonal, presentation, and customer service skills
• Experience with AWS Route 53, EC2, S3, CloudWatch, DynamoDB, RDS, IAM, ACM, KMS, VPC
• Willingness to work in a 24/7 environment with on-call duties.
• Commitment to maintaining office presence for efficient team collaboration.
• Must be an Indian citizen and willing to undergo a security clearance process

Optional

• Experience with Terraform and Ansible.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:Cloud, Testing, ERP, DBA, Manufacturing Engineer, Technology, Engineering