Perform Critical Incident Management and ensure customer SLAs. Drive and moderate resolution of issues relating to our business-critical services. Responsible for customer communication during critical incidents. Establish bridge calls to...
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within...
Perform Critical Incident Management and ensure customer SLAs. Drive and moderate resolution of issues relating to our business-critical services. Responsible for customer communication during critical incidents. Establish bridge calls to...