דרושים Solution Sales Specialist Sap Customer Experience Cx ב-Sap ב-Bulgaria, Burgas

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

06/23/2025

Hybrid work model

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Mathematics, Information Systems, or a related field of study and five (5) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Mathematics, Information Systems, or a related field of study and three (3) years of experience in the job offered or related occupation.

Experience must involve three (3) years in the following:

• Cloud Reference Architecture and Principles, including cloud native and cloud resident architectures;

• Enterprise-wide Business Capabilities and Process Modeling;

• Industry reference architecture, including automotive, consumer goods, or medical devices;

• Implement Sales and Customer Lifecycle Opportunity and Account Based Sales methodologies; and

• Presentations using Pyramid Method and MECE Principle.

Position requires up to 80% domestic or international travel to various and unanticipated client sites.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the .

Internal use only: reference code lhrs4262

We win with inclusion

PhiladelphiaJob Segment:Cloud, Computer Science, Compliance, Event Marketing, ERP, Technology, Legal, Marketing

Original Posting Date: 06/23/2025

Education and Occupational Experience:
Bachelor’s degree or foreign equivalent in Business Administration, Engineering, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Business Administration, Engineering, or a related field of study and five (5) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:
Experience must involve five (5) years in the following:
• SAP S/4HANA and SAP Business Technology Platform solution knowledge;
• SAP Partner ecosystem sales and post-sales business acumen;
• SAP Services and implementation methodology knowledge;
• Advanced Analytical skills (Programming & insights reporting, and capacity planning & business case development);
• Partner Relationship Management (PRM), Customer Relationship Management (CRM), Cloud Implementation Project Insights, SAP4Me, and SAP Analytics Cloud systems/tools;
• SAP’s partner program consisting of SAP PartnerEdge program Guide and SAP Global Channel Policy; and
• Project management including managing of deliverables including PRM / IT requirements in an agile approach, defining and managing scope, risk management and issuing resolution in a global complex project.

Travel: Position requires more than 30% domestic and international travel to various and unanticipated client worksites.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the

• Orchestrate the cloud selling motion with some of SAP’s largest, most complex, and strategic customers
• Act as a subject matter expert / trusted advisor in sales cycles.
• Leverage and coordinate cross-functional teams (Account Managers, VAT, Partners) to efficiently navigate complex sales cycles.
• Build the vision and identify expansion opportunities within the existing customer base.
• Provide direction to strategic account plans, including customer profiles and targeted programs by working closely with regional sales, marketing, pre-sales, and various other teams.
• Execute demand generation programs in each region to support RISE budgetary goals.
• Develop and deploy enablement sessions for internal and partner sales teams to supplement and grow their selling skills.
• Identify, analyze, and secure RISE renewals and drive increased transactional RISE revenue.
• Drive demand and pipeline acceleration initiatives to support revenue growth.
• Identify and execute on expansion opportunities across the product suite (e.g., secondary MOVE scenarios, switch motions).
• Prioritize net revenue retention growth through cross-sell and up-sell strategies over direct involvement in renewal analysis and closure.
• Collaborate with other roles (e.g., EA-RISE) who are primarily responsible for churn prevention and securing renewals during the ADOPT and DERIVE phases.

• 8+ years of experience in sales of business software/IT solutions.
• Strong knowledge of the SAP solution offering (including Service and Support).
• Proven track record in business application software sales.
• Demonstrated success with large complex transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market.
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

• Deep understanding of the specific solution portfolio. (Cloud ERP Private)
• Broad understanding of SAP solution portfolio (Business Suite), specifically domains like BTP, BDC, BTM and Business AI.
• Established relationships with SAP MU leadership, account teams, and Industry teams.

• Demand Generation, Pipeline, and Opportunity Management.
• Develop an opportunity plan containing the value proposition.
• Work with wider account teams on sales campaigns.
• Strong sales skills to identify opportunities for Move/Expand accounts.
• Engage with customers during Select and identify cross-sell/up-sell opportunities.
• Deep knowledge of how companies operate, including business models, strategies, and end-to-end business processes.

• Excellent verbal and non-verbal communication skills.
• Strategic thinker with a high degree of creativity and innovation.
• Excellent executive presence.
• Results-driven.
• Highly trusted as a subject matter expert, positioning the value of modernized ERP and new operating models.

To be successful in this role, the Accelerated Sales Expert must:

• Orchestrate internal resources to deliver an executive and tailored Point of View leading to an accelerated sales motion.

• Position as a subject matter expert, demonstrating the value of modernized ERP and innovative platforms.
• Demonstrate ability to challenge customers' status quo and position RISE as a journey to the Business Suite.

We win with inclusion

Philadelphia

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

F&S) –Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash(Q2C)

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network
• Proficiency in Norwegian

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

EXPECTATIONS AND TASKS

• Assists the SAP license sales team in the closing of any software deals by providing oversight to the implementation planning & estimating and coordinating multiple SAP LOBs and partners as required.

• Builds credibility/trust with Strategic & Value Account customers in solution support solution implementation phase.
• During implementations, manage overall services relationship between customer, partner and SAP to ensure that projects / programs are delivered on-time, within budget and with the highest levels of customer satisfaction through billable consulting.
• Business development - actively identifies and develops business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account.
• Responsible for analyzing and executing on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy, and communicating project goals at a strategic level
• Provides guidance to the SAP project team including resource strategy, issues and escalation management, project execution, and general information. Work with CP when new Service Sales opportunities are identified to expand business and continually inform Management of opportunity status and revenue KPIs for their Value or Strategic Account(s)

• Provide talent and workforce management by following a strong career framework that includes skills enhancement and career development planning.
• Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion.

Minimum Requirements:

• 7+ Years of program management experience in 4+ SAP Software project lifecycles
• Must have experience delivering software in Enterprise Environments (Fortune 100 or larger)
• Must have superior project financials business acumen (forecasting, allocated revenue, etc.)
• Must be PMP Certified
• Bachelor's degree is required, Master’s degree preferred

Additional Requirements:

• 10+ years of SAP services sales and delivery experience including services management experience. Major Systems Integrator experience preferred.
• ERP implementation leadership experience.
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration.
• Proven ability to build trusted relationships at the client executive level.
• Ability to effectively manage and resolve client escalations.
• Demonstrated leadership by example style in managing teams and clients.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network
• Proficiency in Swedish

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.