Client Delivery Manager jobs at Sap in Brazil, São Paulo

THE ROLE

This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization.

Following are the key tasks that this role will perform:

· Primary contact for the customer regarding technology and cloud service delivery discussions.

· Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.

· Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.

· Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).

· Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.

· Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.

· Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.

· Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.

· Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.

· Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.

· Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.

· Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.

· Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

· Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.

· High proficiency in the SAP product portfolio, offerings, and industry solutions.

· Strong technical project management skills & customer-facing experience

· Strong ability to translate between technical and non-technical audience with confidence

· Strong engagement management, relationship building and de-escalation skills

· Excellent presentation, communication and moderator skills

· Good understanding of SAP solutions (releases, platform interdependencies, etc.)

· Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.

· Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).

· Willingness to undertake customer-related travel on short notice.

WORK EXPERIENCE

· 6+ years of experience with SAP Basis administrative duties REQUIRED.

· 6+ years of customer-facing SAP Technical Consulting experience.

· 6+ years of solution design, enterprise architecture, and or SAP implementation.

· 4+ years’ experience in technical project management for SAP Operations or Implementation

· SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.

· Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.

· SAP HANA and S/4 HANA skills would be very helpful but not mandatory.

· Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.

We win with inclusion

Houston

Helping people work better is core to our business. As such, this role requires a candidate to be a master of stakeholder engagement, issue resolution, and design championing. The right person in this role will be a catalyst for continuous improvement, an empathetic connector, and action-biased - thriving in a culture of ownership and creative solutions, resulting in maintaining alignment with overall objectives.

WE’D LOVE TO HEAR FROM YOU IF:

• You are a strong strategic thinker with extensive experience improving processes and shaping solutions in ambiguous environments.
• You are highly motivated, results-oriented, and user-focused, with a proven record of successfully handling multiple projects in fast-paced environments.
• You have comprehensive knowledge of product development and design processes, including how to manage design roadmaps, milestones, and delivery.
• You are highly organized with creative ways to bring definition and alignment.
• You manage multiple priorities and deadlines with context-switching between projects without missing a beat.
• You are a keen relationship builder at all levels of the organization, across many different technical, business, operational, design, and other roles to bring the right groups into alignment in order to drive successful outcomes.
• You are a self-starter with passion and expertise for leveraging available resources to establish standards and processes that support cross-functional teams and continuously seek improvement.

JOB DESCRIPTION

• Partner closely with design leaders and design teams throughout the design lifecycle with a focus on managing priorities, resolving issues, and fostering collaboration.
• Manage risks proactively, anticipate potential issues, implement appropriate mitigations, and remove blockers or escalate accordingly.
• Apply in-depth knowledge and understanding of project management concepts, methodologies, and tools and wield them to support cross-functional teams.
• Expertise analyzing and aggregating project and program-level metrics into executive-level dashboards and/or status reports.
• Ability to prioritize and lead prioritization of work with minimum direction in a complex and diverse environment with rapidly changing priorities.
• Leverage design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end experiences and solutions to achieve design & product desired outcomes.
• Apply and promote best practices for HCD and project management.
• Experience delivering multiple parallel releases across a complex landscape in which several product teams are building product features and managing designs.
• Optimize the operations of design teams, including capacity planning, scrum ceremonies, agile approaches, and Jira management.
• Other duties as assigned or requested.

PREFERRED QUALIFICATIONS

• 6+ years’ experience in Program/Project Management in Design/Product fields.
• 5+ years’ experience in Agile Project Management frameworks.
• Experience working with Design teams.
• Passion for process, innovation, and experience operationalizing scalable solutions.
• PMP, CAPM, CSM, SAFe a plus.
• SDLC a plus.

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