דרושים Head Display Business Marketing Part ב-Samsung ב-Germany, Munich

What You Will Be Doing

• You will work closely with EMEA event manager to support events in terms of planning process, preparations, reservations, operations support, post-event analysis & reporting, etc.
• You will support EMEA Public Relations activities in terms of planning press/media activities, preparations, creation of documents, on-site implementation, further follow-ups e.g. handling media inquiries, summarize PR report, etc.
• You will implement continuous professional and technical updates of our company intranet by acting as an interface and working closely with internal- and external stakeholders
• You will develop concept, create and update local contents of Samsung Semiconductor Europe for its social media channels and intranet
• You will conduct research on trends, markets and further support at administrative tasks

What You Will Bring

• You are working towards or have finished bachelor's degree in Event Management, Public Relations, Journalism, Communications, Marketing or similar and you are currently enrolled in a study program.
• You have online/digital marketing or event/PR related work experience as working student or relevant internships in a scale of regional/global project.
• Working experiences in B2B-, semiconductor, automotive, high-tech industry, PR- or/and digital marketing agency is preferred.
• You are proficient in MS Word, Excel, Power Point as well as Photoshop, and are familiar with modern systems and tools used for the purpose of Marketing and Communication.
• You have affinity and understanding for industrial trends and technologies.
• You are fluent or native both in English and German. Korean could be an asset.
• You have the ability to do copy writing in English and sense of design lay-out for web page.
• You bring positive, strong customer orientation and can-do attitude with high motivation and excellent time management.
• You are a team player and have great communication skills with various stakeholders.

What We Offer

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center you will be part of a dynamic team, in an international work environment. Being one of the best in the industry comes with hard work, but we also make it rewarding through:

• Free breakfasts and subsidized lunches in our Munich office
• Attractive public transport allowance and internal learning opportunities
• Quarterly team events and various team activities

. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click :

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• Stabilize Samsung Care Program for CE products

• Enhance automated process by co-working with Subs CS, Subs D2C and HQ
• Co-work with Business Units to develop new care programs based on market responses
• Project status monitoring and update weekly
• Support Samsung Care Program for Mobile products
• Support Business Units for Care program during a new model launch
• Expand sales channels to service center including system testing / stabilization
• Monitor revenue-generated activities from service centers
• Endless Aisle expansion to all service centers
• Samsung Care Program revenue and finance posting from service centers
• Samsung Care service tracking (Mobile / CE)
• Monitor Care Plus service request and completion date
• Analysis and identify cause of delay and setup improvement plan

Repair Cost related on dotcom :

• Improve customer journey experience of repair cost inquiry
• Expand repair cost estimator on dotcom to more products / models
• Ensure all repair cost data on dotcom has been updated for every new model launches
• Quarterly review if there is any pricing change and update accordingly

B2B Service Support:

• Guide to Subs of standard B2B process in order to maximize customer satisfaction and align with company policy
• Co-work with Subs and HQ to enhance B2B process / system to maximize productivities
• Setup strategy to maintain high performance of B2B service centers

Repair Service in Retail:

• Co-work with Retails team to setup Basic Repair Service at Samsung Experience Store
• Setup customer satisfaction program to monitor Retail Repair Service Performance

Dashboard development:

• Support team for dashboard (Tableau) creation in order to increase team productivity
• Co-work with HQ to enhanced dashboard based on user requirement

ESG Support :

• Monitor service center ESG activities (paperless, Eco Box setup), and follow up on the utilization rate
• Monitor Subs scrap process (Product return , parts), follow up on E-Waste regulation with Subs (including payment), Recycling process and results

• Co-work with ESG PIC & Subs for new project development

Project Management:

• Leading or participating in ad-hoc projects related to service operation
• Follow up on task assignment, coordinate with relevant parties
• Regular update task progress and challenges or opportunities / alternative solution to management

Job Requirements

• Minimum 4-6 years of related to project management or process improvement experience with experience using Tableau
• Experience in customer journey program development and driving project innovation
• Solid experience in analyzing operational performance data/ Tableau development and communicating actionable insights to subsidiaries and management
• Experience with leading project teams located in different countries remotely is a plus.
• Experience with SAP is a plus