דרושים מהנדס תוכנה בכיר ב-Salesforce ב-Ireland, Dublin

Job Category

Job Details

Responsibilities

• To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs showing business value
• Coordinate and own the entire solution cycle through close collaboration with other high performing teams.
• Industry experience, incorporating and developing a point of view based on Salesforce’s solutions.
• To fully understand and clearly articulate the benefits of Salesforce to customers at every level, examples include; Administration/IT Staff, managers and "C" level executives.
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
• Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external stakeholders

• Understanding the unique business requirements of customers within multiple industries andtranslating/presentingthose needs into a compelling vision and roadmap for our customers.
• Track record of solution engineering, consultancy, delivery or training success for a software solution organization. We are open to a variety of backgrounds for the role.
• Solid oral, written, presentation and interpersonal communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in dynamic, energizing environments.
• Inquisitive, practical and passionate about technology and sharing knowledge.
• Likes to be the first to know something and to understand why and how things happen.
• Good at searching out information and experimenting, loves to concentrate on a particular topic and to solve puzzles.
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel occasionally
• Fluent Italian and English.
• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

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Posting Statement

Job Category

Job Details

• Engage customers and collaborate with account teams to understand their needs with respect to how data and analytics can help the customer’s business succeed and transform, and how customers can build a data culture.
• Demonstrate how Tableau’s platform and Salesforce Analytics solutions help the customer drive value through guided evaluations and building tailored platform/solution demonstrations.
• Conduct workshops for customers to understand the Tableau platform and drive adoption across multiple groups and stakeholders.
• Act as a trusted advisor to our customers, guiding them on best practices, and informing their data and analytics strategies.
• Develop and sustain expert level knowledge of all aspects of the Tableau Platform, including data integration, data visualisation, analytics, governance, architecture, security, and scalability.
• Lead technical responses to RFPs and RFIs.
• Work closely with product management teams to stay updated on our latest developments and provide feedback from the field.
• Create reusable assets that act as a force-multiplier for the extended teams.

• 2-10 years of hands-on experience in business intelligence, data integration, analytics, data warehouses/lakes, or related technologies.
• Solid data and analytics problem solving skills.
• Strong background in at least one BI platform (Tableau, Power BI, Qlik, etc.).
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
• Proven ability to build relationships with key stakeholders and customers.
• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
• Fluency in English.
• Fluency in another European Language is well appreciated.

• Familiarity with predictive analytics and AI, especially machine learning. Working knowledge of data platforms such as Snowflake, Databricks; ML platforms such as Azure ML, Amazon SageMaker, Google Vertex, etc; as well as R and/or Python.
• Working knowledge of web technologies such as JavaScript, security protocols, application integration and embedding.

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Posting Statement

Job Category

Job Details

Responsibilities

• Lead a team of experienced escalation specialists to accomplish team objectives.
• Engage with team members to document professional goals and provide career mentoring.
• Establish collaborative relationships with leaders in organizations that include Account Success, Support, Renewals, Sales, and CIC.
• Engage with customers and account teams to solve problems quickly and thoroughly.
• Develop innovative projects to further our team's value both externally and internally.
• Drive team initiatives that support quality, consistency, and growth.
• Incorporate AI / automation wherever possible to facilitate workforce scalability.
• Ensure your team manages escalations with effective mitigation, communication, and empathy.
• Update stakeholders and senior leadership on escalations, issue trends, proactive risk identification, and other topics related to their businesses.
• Manage individual performance to ensure all team members are maximizing value and contribution.
• Develop and implement best practices for escalation management, aiming for continuous improvement in resolution times and customer satisfaction.
• Analyze escalation trends to identify root causes and work cross-functionally to implement preventative measures.
• Act as a point of escalation for complex or high-priority customer issues, providing guidance and support to the team.
• Foster a culture of accountability, continuous learning, and customer-centricity within the team.
• Prepare and present regular reports on escalation metrics, performance, and strategic initiatives to leadership.
  

Requirements

• Experience in leadership, specifically managing customer-facing or support teams.
• Interest in ongoing professional development and staying abreast of industry best practices.
• Knowledge of AI and a strong desire to explore and implement automation solutions to enhance team efficiency.
• Strong desire to develop talent and a proven track record of mentoring and coaching team members.
• Flexibility to accommodate dynamic customer escalations, including occasional after-hours or weekend availability.
• Responsiveness to urgent requests by executives, colleagues, and customers, demonstrating a calm and effective approach under pressure.
• Exceptional written and verbal communication skills, with the ability to articulate complex issues clearly and concisely to diverse audiences.
• Ability to operate effectively in a fast-paced, high-pressure environment while maintaining a customer-focused approach.
• Proven ability to build strong relationships and influence stakeholders at all levels.
• Demonstrated problem-solving skills with a methodical and analytical approach.

Education/Certs

• Bachelor's degree in Business Administration, Computer Science, or a related field (required).
• Master's degree in a relevant field (plus).
• PMP, ITIL, or other relevant customer service/project management certifications (plus).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

• Serve as a SMB industry thought leader with a point of view, both internally and externally
• Establish strongtechnical credibilityand professional rapport with customers, partners, and internal collaborators.
• Contribute to pipeline creation, working closely with account teams to identify and develop new opportunities.
• Lead local industrytechnical go-to-market (GTM) strategies, such asAgentforce, and craft Salesforce’sindustry point of view (POV).
• Develop and delivercompelling demonstrations, business value assessments, and go-to-market assetsthat resonate with customers.
• Engage in market awareness activities, includingspeaker engagements, industry forums, and thought leadership content.
• Act as thevoice of UK&I customersto theProduct and Global CoE teams, providing feedback to advise roadmap decisions.
• Collaborate acrossSalesforce’s global teamsto ensure consistency in messaging, approach, and execution.
• Work withpartnersin thelocal marketto align onindustry messaging, competitive positioning, and ecosystem engagement.
• Providecompetitive insightsto help advise go-to-market positioning and customer strategies.
• Drivemultiplier impact on strategic accounts, ensuring scalable success across the industry.
• Educate internal teams onindustry trends, challenges, and best practicesto improve collective expertise.
• Focus onstrategic opportunities, accounts, and industry motions, delivering industry-specific innovation.
• Participate in all appropriatetraining and certificationsto maintain deep product and industry expertise.
• Meet and exceedquarterly and annual objectivesas assigned by management.

• Proven experience as a solution/sales engineer for a CRM company or similar technology

• Understanding of Cross Cloud technologies

• Experiences in driving transformational changes across an SMB organisation.

• Crucial to demonstrate an understanding of key industry processes including appropriate AI use cases

• Track record of solution engineering, consultancy, delivery, or training success for an enterprise software solution organisation. We are open to a variety of backgrounds for the role.

• Shown oral, written, presentation, and interpersonal communication and relationship skills.

• Time management skills in a dynamic team environment.

• Ability to work as part of a team to tackle problems in dynamic, energising environments.

• Inquisitive, practical, and passionate about technology and sharing knowledge and standard processes

• Willing and able to travel occasionally

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

• Act as the primary project manager across written proposals and supporting materials—ensuring quality, consistency, and on-time delivery.
• Manage complex, high-visibility RFP and proposal responses aligned to Salesforce’s Life Sciences industry.
• Collaborate with stakeholders across sales, solution engineering, product, legal, and marketing to gather inputs and develop clear, compelling responses.
• Ensure proposals reflect Salesforce’s messaging, positioning, and brand standards.
• Contribute to and help strengthen Salesforce’s Life Sciences product roadmap and differentiators.
• Build trusted relationships across internal teams and develop a deep understanding of Salesforce’s structure to efficiently drive proposal development..
• Maintain and improve the Life Sciences RFP content library to ensure high-quality, up-to-date, and reusable proposal content.
• Contribute to continuous innovation exploring how AI can improve and streamline the Proposal process
• Drive impactful projects that improve team efficiency and stakeholder support.
• Review and improve project management processes to ensure consistency and quality.
• Analyse data to inform process improvements and share insights with the team.
• Support teammates, fostering an inclusive and collaborative environment.

• 5–7+ years of experience in proposal management, business development or project management—ideally within Life Sciences, CROs, or technology vendors supporting the industry.
• Understanding of Life Sciences business processes, regulatory dynamics, and technology needs.
• Experience working in or leading Agile projects.
• Excellent organisational, communication, and presentation skills.
• Proven ability to manage multiple projects and deadlines simultaneously in a dynamic environment.
• Strategic thinker with the ability to prioritise and adapt to shifting business needs.
• Executive presence with strong interpersonal skills—comfortable influencing stakeholders and challenging the status quo when needed.
• Advanced proficiency with Salesforce CRM (custom objects, queues, reports, dashboards, etc.).

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Posting Statement

Job Category

Job Details

Your Responsibilities:
* To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs showing business value
* Coordinate and lead the entire solution cycle through close collaboration with other high-performing teams.* To fully understand and clearly articulate the benefits of Salesforce to customers at every level, examples include; Administration/IT Staff, managers and "C" level executives.
* Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
* Display initiative, self motivation and deliver high quality results along with meeting all expectations
PersonalAttributes/Experience:* Understanding the unique business requirements of customers within multiple industries andtranslating/presenting
* Track record of solution engineering, consultancy, delivery or training success for a software solution organisation. We are open to a variety of backgrounds for the role.
* Solid oral, written, presentation and interpersonal communication and relationship skills.
* Proven time management skills in a dynamic team environment.
* Ability to work as part of a team to solve problems in dynamic, energising environments.
* Inquisitive, practical and passionate about technology and sharing knowledge.
* Likes to be the first to know something and to understand why and how things happen.
* Good at searching out information and experimenting, loves to concentrate on a particular topic and to solve puzzles.
* Good at explaining ideas and finding ways to keep people’s attention.
* Willing and able to travel occasionally
*Additional Northern European language (i.e. from one of Netherlands, Belgium, Luxembourg, Sweden, Finland, Norway and Iceland) is highly desirable

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

• Own the solutions: Lead the charge throughout the sales cycle, guiding prospects towards game-changing results.
• Be the change agent: Share your expertise and inspire customers with unique point of views that can transform their business.
• Build a winning team: Collaborate closely with colleagues, fostering a culture of innovation and support.
• Empower your sales team: Partner with sales to create irresistible solutions that meet and exceed customer needs.
• Set the vision: Translate complex business goals into actionable recommendations that drive real change.
• Be a trusted advisor: Build strong relationships with customers, guiding them on their journey to success.

• Innovate: Collaborate with high-performing teams to design solutions that directly address client needs.
• Lead: Guide the entire solution cycle, ensuring seamless delivery and exceeding expectations.
• Inspire: Become a Salesforce expert, showcasing its incredible value to decision-makers at all levels
• Partner: Build strong relationships with customers and partners, presenting compelling solutions that drive success.
• Excel: Take initiative, demonstrate self-motivation, and consistently deliver results. And build a track record in a performance driven environment and in a context of clear indicators and regular check ins.
• Envision: Leverage your experience to develop a unique perspective on Salesforce’s powerful solutions.

• 5 years minimum working in presales environments
• Excellent communication skills: You can clearly articulate complex ideas and engage diverse audiences.
• Proven problem-solving ability: You have a track record of finding creative solutions to unique business challenges.
• A passion for technology: You’re curious about the latest trends and eager to learn new things.
• Strong interpersonal skills: You can build rapport with clients and colleagues from all walks of life.
• Adaptability: You’re comfortable working in a dynamic team environment and able to travel occasionally.
• Must have fluency in French language
• Bonus points if you have: Experience in solution engineering, consulting, delivery, or training
• A computer-science degree or equivalent

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.