דרושים Lead/principal Forward Deployed Engineer - Ai/agentforce ב-Salesforce ב-הודו

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• Partner with Account Executives and cross-functional teams to drive end-to-end solution engagements.
• Lead discovery sessions with customer executives and stakeholders to understand business needs and priorities.
• Design and deliver presentations, demos, and solution concepts that align Salesforce + Slack capabilities with customer outcomes.
• Clearly articulate Slack’s differentiation and security advantages, ensuring customer confidence.
• Lead pilots and Proof of Concepts (PoCs), providing technical guidance and ensuring successful outcomes.
• Act as an industry thought leader, shaping solution narratives with deep customer and market insights.
• Represent Salesforce and Slack at events, webinars, and executive briefings, showcasing innovation and value.
• Support pipeline generation through solution workshops, proposals, and RFP responses.
• Collaborate with product, engineering, and partner teams to influence roadmap and deliver customer impact.
• Mentor junior SEs and contribute to the Specialist SE community, fostering an inclusive, learning-first culture.

• 5+ years in solutions engineering, enterprise software consulting, or digital transformation roles (SaaS/cloud preferred).
• Strong presentation, communication, and storytelling skills; ability to simplify complexity for diverse audiences.
• Proven track record navigating multi-stakeholder enterprise buying cycles (CxO, IT, and line-of-business leaders).
• Customer-first mindset with strong problem-solving and solution design capabilities.
• Interest in AI, data, and automation and their impact on the future of work.
• Strong collaboration, time management, and adaptability in dynamic environments.

• Slack Certified Administrator, Slack Certified Consultant, or Salesforce Certified Administrator.
• 6+ years of presales experience in SaaS (sales engineering, solution consulting, etc.).
• Business-level English communication skills (written and verbal).
• Vertical industry expertise (e.g., Financial Services, Retail, Manufacturing, Healthcare).
• Familiarity with Salesforce ecosystem products.

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Mumbai, India

Key Responsibilities:

• Solution Discovery & Design: Understand client needs through targeted discovery sessions; craft tailored Salesforce solutions aligned with business objectives.
• Customer Engagement: Demonstrate Salesforce capabilities via live demos, prototypes, and presentations to various client personas.
• Strategic Roadmaps: Build and articulate clear customer journey strategies and IT roadmaps, highlighting Salesforce’s value proposition.
• Business & Technical Consulting: Lead cross-functional teams to develop comprehensive solutions and articulate benefits to stakeholders.
• Solution Selling: Support sales cycles with RFx responses, business cases, ROI analyses, and impactful demos.
• Client Collaboration: Partner with Business and IT teams, uncover challenges, and build out-of-the-box innovative solutions.
• Thought Leadership: Guide large enterprises on digital transformation, leveraging Salesforce for customer success.
• Territorial Engagement : Travel as required for client meetings and workshops.
  

Required Skills & Experience

• Degree or equivalent; 12+ years in IT, consulting, or technologysales/implementation.
• Proven experience in pre-sales or solution delivery within Financial Services (Banking, Insurance, Fintechs, NBFCs, Wealth/Asset Management).
• Strong ability to develop and present customer journey maps, use case demos, and solutions aligned with industry needs.
• In-depth understanding of the financial industry's key metrics, customer engagement processes, and ROI justification.
• Expertise in cloud computing, CRM, marketing automation, and related technologies.
• Exceptional verbal, written, presentation, and interpersonal skills.
• Experience working with large enterprise clients and engaging at the C-level.

Preferred Qualifications

• Salesforce Certifications (e.g., SalesCloud, ServiceCloud, Financial Services Cloud)
• Prior experience as a Salesforce Solution or Sales Engineer in a CRM or similar tech environment.

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• Location: Mumbai, IndiaRole Overview

  Key Responsibilities:

  • Solution Discovery & Design: Understand client needs through targeted discovery sessions; craft tailored Salesforce solutions aligned with business objectives.
  • Customer Engagement: Demonstrate Salesforce capabilities via live demos, prototypes, and presentations to various client personas.
  • Strategic Roadmaps: Build and articulate clear customer journey strategies and IT roadmaps, highlighting Salesforce’s value proposition.
  • Business & Technical Consulting: Lead cross-functional teams to develop comprehensive solutions and articulate benefits to stakeholders.
  • Solution Selling: Support sales cycles with RFx responses, business cases, ROI analyses, and impactful demos.
  • Client Collaboration: Partner with Business and IT teams, uncover challenges, and build out-of-the-box innovative solutions.
  • Thought Leadership: Guide large enterprises on digital transformation, leveraging Salesforce for customer success.
  • Territorial Engagement : Travel as required for client meetings and workshops.
    

  Required Skills & Experience

  • Degree or equivalent; 15+ years in IT, consulting, or technologysales/implementation.
  • Proven experience in pre-sales or solution delivery within Financial Services (Banking, Insurance, Fintechs, NBFCs, Wealth/Asset Management).
  • Strong ability to develop and present customer journey maps, use case demos, and solutions aligned with industry needs.
  • In-depth understanding of the financial industry's key metrics, customer engagement processes, and ROI justification.
  • Expertise in cloud computing, CRM, marketing automation, and related technologies.
  • Exceptional verbal, written, presentation, and interpersonal skills.
  • Experience working with large enterprise clients and engaging at the C-level.

  
  Preferred Qualifications

  • Salesforce Certifications (e.g., SalesCloud, ServiceCloud, Financial Services Cloud)
  • Prior experience as a Salesforce Solution or Sales Engineer in a CRM or similar tech environment.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Overview of the Role:

Responsibilities:

• Primary pre-sales technical authority for all aspects of AI usage within the Salesforce product portfolio - existing Einstein ML based capabilities and new (2023) generative AI
• Majority of time (60%+) will be customer/external facing
• Evangelisation of Salesforce AI capabilities
• Assessing customer requirements and use cases and aligning to these capabilities
• Solution proposals, working with Architects and wider Solution Engineer (SE) teams
• Building referencemodels/ideas/approachesfor inclusion of GPT based products within wider Salesforce solution architectures, especially involving Data Cloud
• Alignment with customer security and privacy teams on trust capabilities and values of our solution(s)
• Presenting at multiple customer events from single account sessions through to major strategic events (World Tour, Dreamforce)
• Representing Salesforce at other events (subject to PM approval)
• Sales and SE organisation education and enablement e.g. roadmap - all roles across all product areas
• Bridge/primary contact point to product management
• Provide thought leadership in how large enterprise organisation can drive customer success through digital transformation.
• Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
• Be an innovator who can build new solutions using out-of-the-box thinking.
• Demonstrate business value of our AI solutions to business using solution presentations, demonstrations and prototypes.
• Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.
• Deliver functional and technical responses to RFPs/RFIs.
• Work as an excellent teammate by chipping in, learning and sharing new knowledge.
• Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.
• Lead multiple customer engagements concurrently.
• Be self-motivated, flexible, and take initiative.|

RequiredQualifications:

• Experience will be evaluated based on the core proficiencies of the role.
• 4+ years working directly in the commercial technology space with AI products and solutions.
• Data knowledge - Data science, Data lakes and warehouses, ETL, ELT, data quality
• AI knowledge - application of algorithms and models to solve business problems (ML, LLMs, GPT)
• 10+ years working in a sales, pre-sales, consulting or related function in a commercial software company
• Strong focus and experience in pre-sales or implementation is required.
• Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.
• Business Analysis/ Business case/return on investment construction.
• Demonstrable experience in presenting and communicating complex concepts to large audiences
• A broad understanding of and ability to articulate the benefits of CRM, Sales, Service and Marketing cloud offerings
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
• Continuous learning demeanor with a demonstrated history of self enablement and advancement in both technology and behavioural areas.
• PreferredQualifications:
• expertise in an AI related subject (ML, deep learning, NLP etc.)
• Familiar with technologies such as OpenAI, Google Vertex, Amazon Sagemaker, Snowflake, Databricks etc

Unleash Your Potential

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MuleSoft is looking for aPrincipal Client SE to join our talented and collaborative Solutions Engineering team in India. As a technology leader, you will be instrumental to MuleSoft’s growth in India, working with customers in FINS and Enterprise segments

• You will partner closely with Account Executives and cross-functional teams throughout the sales cycle to qualify sales opportunities with regards to customer technical requirements, competition, decision-making process and funding. You will drive the account level strategy and augment the cross-functional teams who run the tactical aspects of the sales cycle (demo, PoC, RFX, Customer Success, etc).

• Act as a trusted advisor to our strategic customers.

• Help customers understand the business value of APIs, how to take advantage of the API Economy, and how APIs are a critical enabler of business agility.

• Evangelize MuleSoft approach and technology with senior C-level executives and drive digital transformation

• Conduct technical architecture workshops: API Strategy, Domain-Driven Design, Microservices.

• Articulate MuleSoft's product strategy, roadmap and vision during executive briefings.

• Assist marketing team with building a point of view and our product team with strategic direction as needed.

• Role reports into India SE leader.

Requirements for the role:

• 15+ yrs total experience as a customer-facing technologist.

• Pre-Sales enterprise software experience, skillset to establish trust with clients, and ability to influence key decision-makers in the sales cycle

• Hands-on experience with middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, iPaas, BPM. Mulesoft certification is a plus.

• Strong architecture skills and Ability to lead architectural discussions.

• Excellent verbal communication, written communication, and presentation skills

• Strategic thought process. Ability to empathize, educate, and lead with provocative points of view

• High Business acumen to help contextualize technology investment with overall digital strategy

• Experience evangelizing to CIOs/CTOs/Enterprise Architects

• The breadth of technology domain expertise and familiarity with the latest technology trends

• When travel resumes, ability to travel to customer locations. (25%-30%)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Your Impact:

• Strategic Solution Architecture & Design:Lead the analysis, design, and hands-on solutioning of intelligent AI-powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, Lightning Web Components (LWC), Apex, and Salesforce APIs. Synthesize complex business challenges into clear, actionable technical requirements and strategic deployment plans.

• AI & Data Mastery for Impact:Own the end-to-end data landscape, designing robust data models, building efficient processing pipelines, and establishing seamless integration strategies. Apply advanced AI orchestration frameworks, LLM integration, and prompt engineering techniques to build sophisticated, production-ready conversational AI solutions that optimize data for AI applications.

• Full-Lifecycle Deployment & Optimization:Oversee the successful deployment of solutions, ensuring flawless integration with existing customer infrastructure. Continuously monitor performance, identify bottlenecks, and implement optimizations for long-term reliability, scalability, and security, including building guardrails to govern agent behavior.

• Entrepreneurial Execution & Rapid Prototyping:Operate with a "get-things-done" mindset, focusing on rapid prototyping, iterative development, and quick delivery of impactful solutions. Thrive in dynamic, ambiguous environments, adapting swiftly to evolving customer priorities and technical challenges.

• Trusted Technical & Strategic Partner:Embed deeply with client teams (from analysts to C-suite executives) to truly grasp their operational challenges and strategic goals. Act as a primary technical advisor, providing expert guidance and presenting results and proposals that drive measurable value and adoption.

• Product Evolution & Feedback Loop:Serve as a vital feedback loop between customers and internal product/engineering teams. Field observations will directly influence future product enhancements, help shape the strategic direction of our platform, and contribute to broader scalable product improvements.

• Business Process Transformation:Analyze existing business processes and identify opportunities for automation and enhancement through intelligent agents, guiding customers through process transformation and reengineering.

• Team Leadership in Deployment Execution:
  

Required Qualifications:

• 14+ years of overall experience & 5+ years of hands-on solutioning experience, including design, implementation, and testing of cloud-based technologies and architecture principles, with a proven track record of end-to-end delivery of high-quality, scalable production solutions

• Understanding of the Salesforce platform and ecosystem, including Flow, Lightning Web Components (LWC), and Salesforce APIs

• Hands-on experience building solutions with AI/LLM technologies

• Experience in data modeling, processing, integration, and analytics, with proficiency in data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks)

• Exceptional ability to confront open-ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution-oriented approach

• Demonstrated entrepreneurial spirit, a "get-things-done" attitude, and a relentless focus on fast delivery and measurable customer impact

• Excellent collaboration and communication skills (written and verbal), with the ability to explain complex technical concepts to non-technical stakeholders and C-suite executives, and translate business needs into technical requirements

• Proven team leadership experience

• Prior customer-facing experience in a technical, implementation, or consulting role, acting as a trusted technical advisor

• Ability to travel 25-50% of the time, as needed to customer sites
  

Preferred Qualifications:

• Experience with Salesforce Data Cloud and/or Agentforce platform

• Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance)

• Proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex)

• Salesforce platform certifications (e.g., Administrator, Platform Developer I/II, Architect, Data Cloud Consultant, Agentforce Specialist)

• Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds)

• Experience with AI/ML concepts beyond LLMs, such as natural language processing

• Bonus points for experience deploying solutions in customer environments (e.g., custom scripts, middlewares, internal APIs)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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