דרושים Senior Manager Salesforce Technical Consulting - Healthcare ב-Salesforce ב-India, Bengaluru

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Enterprise Onboarding is seeking a highly skilled facilitator and strategic program manager to deliver exceptional in-person onboarding experiences and support enterprise learning initiatives. This role requires someone who can confidently lead sessions and actively contribute to skilling and leadership development delivery across all levels—up to and including executives.

In this role, you’ll oversee key components of our global onboarding program while managing regional delivery and stakeholder alignment. You’ll serve as the face of Salesforce for new hires during their earliest interactions and play an integral part in delivering a Dreamforce-caliber experience. Working in close partnership with our Integration Excellence and Enterprise Learning Portfolio Strategy teams, you’ll help ensure our onboarding approach is centralized, cohesive, and continually innovated to meet the evolving needs of our business.

Responsibilities:

* Advanced Facilitation & Delivery Skills - Required
* Demonstrated excellence in facilitating live, in-person programs, and virtually, for audiences ranging from new hires, including all levels and functions, to executive leaders.
* Ability to create inclusive, psychologically safe learning environments that foster connection, learning, culture and impact from day one.
* Deep skill in reading the room, adapting facilitation style based on learner needs, group dynamics, and organizational tone.
* Experience facilitating programs with complex learning objectives and cross-functional participants in both corporate and enterprise settings.
* Comfort and credibility in presenting to senior leadership, with the polish, presence, and command to engage and influence at the executive level.
* Skilled at balancing structured delivery with agility—adjusting on the fly without sacrificing the learning experience.
* Familiarity with adult learning principles and a variety of learning modalities.
* Lead engaging, in-person and virtual onboarding sessions that run 2x monthly, in both modalities.
* A true passion for impact through facilitation of key onboarding and learning programs; committed to continuous learning delivery excellence, often supporting 3+ in-person programs a month.
* Global Program Management: Help design, execute, and evolve our high-impact onboarding programs aligned with enterprise learning strategy and rapidly-evolving business needs.
* Stakeholder Management and Collaboration: Partner with business leaders, HR, and L&D colleagues to ensure programs reflect enterprise priorities and stakeholder input.
* Enterprise Skilling & Leadership Development Support: Collaborate with skilling and leadership development teams to co-facilitate, coach, and/or support sessions, including those designed for executive leaders both in-person and virtually.
* Examples include: Managing at Salesforce, Agentforce Learning Day, M&A Enterprise Onboarding and Learning experiences, and more.
* Continuous Improvement: Gather and analyze feedback, identify trends, and continuously refine and enhance onboarding and enterprise learning experiences.
* Measurement & Reporting: Ability to define KPIs and deliver regular reporting on onboarding effectiveness, business impact, and new hire / learner engagement.

Requirements:

* 5–7+ years of experience in onboarding and/or learning & development facilitation, with a proven ability to deliver engaging, high-impact learning experiences.
* Exceptional in-person facilitation skills with confidence presenting to audiences across all levels, including senior leadership and executives.
* Comfortable working 3–4 days per week in-office, with a strong presence and ability to lead in live environments and connect with local team and stakeholders.
* Deep passion for culture-building and employee engagement, with a focus on creating a sense of belonging from day one.
* Strong strategic thinking and attention to detail, with the agility to shift quickly between planning and execution.
* Ability to operate independently, manage day-to-day program logistics, and influence stakeholders across functions and regions.
* Experience partnering with global teams and navigating cross-functional collaboration in a fast-paced environment.
* Familiarity with Salesforce, Slack, and Google Workspace tools preferred.

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Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Salesforce industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Salesforce Developers are key players in this objective, as they can leverage native Industry Cloud functionality to deliver customer requirements quickly with minimal customisation.

• You’ll be responsible for turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customer’s needs.

• Working predominantly in Agile scrum teams, you’ll be building out complex business processes using Industry Cloud technology and the toolkit of the platform.

• You’ll be involved in all phases of the project lifecycle - from low-level design and development through to deployment and post-production support.

• You’ll acquire a deep product knowledge of the Salesforce Industries vertical applications, and will be able to mentor customer (and system integrator) resources and accelerate knowledge transfer to them.

• You’ll also act as a champion in the wider Salesforce Industries partner ecosystem, sharing best practices, lessons learned, and time-saving techniques.

Minimum Requirements:

• 5+ years experience working on deployment teams, ideally using Agile development techniques.

• Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations.

• Experience in building solutions in the financial services industry.

• A self-starter, adept at picking up new skills and technologies, and eager to break new ground.

• Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation.

• Vision to help us take our company to the next level.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Technical Requirements:

• Salesforce (Apex, VisualForce, Lightning)

• Java, SOAP APIs, REST (JSON, XML)

• Data modeling

• Process modeling tools and best practices

Preferred Requirements:

• Knowledge of OmniStudio (Integration Procedures, Data Raptors, Omniscripts)

• Excellent interpersonal and communications skills.

• Salesforce Platform Developer / Platform App Builder certification

• Bachelor's or Master's degree in Computer Science, Software Engineering or a related field

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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The Technical Architect maintains an ongoing comprehensive understanding of the cloud-computing ecosystem.

• Serve as the technical lead for Salesforce Life Sciences Cloud implementations, including Health Cloud and other related Salesforce products.
• Architect and design scalable, secure, and high-performance Salesforce solutions that align with industry best practices and compliance standards (e.g., HIPAA, PHI, GxP).
• Define and oversee data models, security architecture, API integrations (FHIR/HL7), and performance optimization strategies.
• Lead a team of developers driving optimized solutions across multi-cloud implementations, ensuring seamless integration between Health Cloud, Service Cloud, and Experience Cloud and Omnistudio framework.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.
• Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business partners that shape the architectural vision, and establish a program architectural roadmap.
• Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
• Guide our customers, partners, and implementation teams on how best to implement digital transformation with the Salesforce platform using Salesforce Industries.
• Establish trust with the customer’s leadership, promoting and/or implementing standard processes with SFI and Salesforce
• Build out sophisticated business processes using native Salesforce Industries technology and the toolkit of the platform and integration tools.
• Research, recommend and implement AppExchange applications and Salesforce upgrades to help meet business needs.
• Successfully create custom enterprise applications using and integrate with other enterprise systems.
• Work closely with Delivery Managers, SolutionArchitects, and directly with clients to architect technology solutions to meet client needs.
• Highlight and lead risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.

• 10+ years of experience in developing technology solutions.
• 3+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.
• Expertise in one or multiples of →Salesforce Health Cloud,Sales/Service/ExperienceCloud, and Vlocity Omnistudio
• Proven experience architecting enterprise-level Salesforce solutions in the life sciences or Veeva product or healthcare industry .
• Strong understanding of compliance and regulatory requirements including HIPAA, GxP, PHI, HL7, and FHIR .
• Expertise in one or multiple domains ofHealthcare Providers, Healthcare Payers,Life Science and Pharmaceuticals, Medical Devices, Public health & Government Healthcare programs, Insurance.
• Experience in healthcare domain (Preferred)
• Integration Architecture (Must have)
• Platform Security (Must have)
• Identity and Access Management / Integration Security
• Sharing and Visibility (Must have)
• Data Architecture and Management (Must have)
• Architectural Design Patterns (Must Have)
• Apex Design Patterns (Must Have)
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
• Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect, System Architect)
• OmniStudio Developer/Consultant
• Health Cloud Certification (Good to have)

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Additionally, you will have a track record of success in the following areas:

• Internal and external stakeholder management
• C level relationships and the ability to translate these into revenue
• Transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation
• People and Organisational leadership

Responsibilities:

• Manage and grow an industry focused professional services team with the top talent and organization structure
• Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
• Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
• Business Development - Leverage existing relationships to help win new Salesforce clients. Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning. Present solutions and proposals to internal and external stake holders.
• Focus on innovation to ensure the team is constantly innovating in their approach to deliver maximum value of Salesforce products.
• Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts.
• Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities
• Embody Salesforce values and provide exemplary leadership

Experience/Skills Required:

• 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support
• Strong Salesforce experience in Sales, Services and/or Industry clouds
• Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement.
• Track record of at least 5 successful Salesforce cloud project implementations.
• Experience of one or more large scale transformation projects successfully completed
• Track record of selling solutions at the C-level
• Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
• Passion for technology and innovation, and a proven “forward thinker”
• Ability to quickly grasp and distinctly explain technology and business concepts
• Strong understanding of business processes and their implementation into enterprise applications
• Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
• Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will help build our Industries Architects’ Practice through leading internal initiatives, contributing to the practice business plan, creating team enablement methodology, onboarding new architects, planning capacity and recruiting to build the team.

• You’ll have up to 15 direct reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Industries domain projects at 25% utilization and balance that with leading your team of Architects (and potentially, Managers).
• You’ll be responsible for planning capacity, hiring, training, and mentoring our Technical Architects, as well as guide them on their CTA journey.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Identify and lead internal critical initiatives to grow the Industries Architects’ consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Clouds
• Ensure the success of these teams while securing the highest CSAT and business outcomes
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
• Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce
• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion

• 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
• 8+ years of people management experience
• Strong application design skills combined with strong data, integration, and security architecture skills
• Expertise in one or multiples of → Salesforce Industries Cloud,Sales/Service/ExperienceCloud, and Vlocity OmniStudio
• Expertise in one or multiple domains of→ Financial Services, Health & Life Sciences, Manufacturing and Automotive, Retail and Consumer Goods, etc.
• Integration Architecture (Must have)
• Platform Security (Must have)
• Identity and Access Management / Integration Security
• Sharing and Visibility (Must have)
• Data Architecture and Management (Must have)
• Architectural Design Patterns
• Apex Design Patterns (Must Have)
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
• Proficiency in English

• CTA
• Salesforce Certifications (Admin, Developer, Sales, and Service Clouds, System and Application Architect).
• OmniStudio Developer/Consultant
• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
• A great listener with the ability to communicate with people in diverse roles
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Resourceful and innovative thinker who can work through and solve problems
• Adept at navigating/mediating conflict and fostering healthy dialogue
• Strong interpersonal skills - nurture effective working relationships with others
• Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

Job Category

Job Details

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

• You’ll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Industries projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers.
• You’ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Lead a project team of developers focused on driving optimized solutions for our Industries clients leveraging Salesforce Service Cloud, Sales Cloud, and Experience Cloud
• Ensure the success of these teams while securing the highest CSAT and business outcomes
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
• Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce
• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion

Minimum Requirements:

• 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
• 8+ years of people management experience
• Strong application design skills combined with strong data, integration, and security architecture skills
• Expertise in one or multiples of → Industry Cloud,Sales/Service/ExperienceCloud, and Vlocity OmniStudio
• Integration Architecture (Must have)
• Platform Security (Must have)
• Identity and Access Management / Integration Security
• Sharing and Visibility (Must have)
• Data Architecture and Management (Must have)
• Architectural Design Patterns
• Apex Design Patterns (Must Have)
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
• Proficiency in English

• Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
• OmniStudio Developer/Consultant
• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
• A great listener with the ability to communicate with people in diverse roles
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Resourceful and innovative thinker who can work through and solve problems
• Adept at navigating/mediating conflict and fostering healthy dialogue
• Strong interpersonal skills - nurture effective working relationships with others
• Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement