דרושים Partner Technical Account Manager - Openshift Container Platform ב-Red Hat ב-ספרד

Job Summary:

Associate Account Solution Architectは、経験豊富なシニアメンバーと連携しながら、お客様の課題理解や社内外との調整、提案などを担い、プリセールスエンジニアとしての基礎を身につけていくポジションです。

What you will do:

• 担当する業界やお客様の状況を理解し、提案活動を行う

• 先輩アーキテクトと協力しながら、課題整理・要件把握・提案資料の作成などを行う

• Red Hat製品を活用したシステム構成の調査や事例収集を通じて、提案活動に貢献する

• 製品デモやPOCの準備・実施に関与し、Red Hat製品の技術理解を深める

• 社内の技術・営業チームと連携しながら、提案や案件活動をサポートする

• ワークショップやディスカバリーセッションの企画・実施を先輩とともに経験する

What you will bring:

• IT業界やコンサルティングファームでの勤務経験（目安：2～5年）またはSI/エンドユーザー企業でのシステム開発・運用経験

• 顧客や社内関係者と円滑にコミュニケーションできる力

• エンタープライズソリューションおよびアーキテクチャーの知識を有すること（例: クラウド、仮想化、コンテナ、ストレージ、RDBMS、Oracle や SAP などの ERP、ミドルウェア、クラスタリング、高可用性、AI）

• 新しい技術・業務知識を積極的にキャッチアップし、自ら調べて試すマインドセット

• お客様のIT運営に対して課題意識を持ち、変化を後押しする意志

• チームの一員として、自らの役割を拡大していく意欲

• IT業界やRed Hatのソリューションへの関心

歓迎する経験・スキル:

• Linuxシステムの管理や運用経験、あるいはJavaやモダンな開発言語を用いたアプリケーション開発の経験

• クラウド（AWS、Azure、GCPなど）や仮想化環境の利用経験

• プリセールス、ITコンサル、プロジェクト推進など顧客対応経験

• アーキテクチャ設計、業務改善提案、ワークショップ実施などに携わった経験

• Red Hat製品（RHEL, OpenShift, Ansibleなど）への関心または触れた経験

About The Job

You will forge relationships with your partners, develop a deep technical understanding of their Red Hat implementation, share technical best practices, and act as point of contact for any major incidents, managing the partner’s expectations and communications through resolution of such incidents. You will tailor support for each partner, work closely with the extended virtual account team and advocate on their behalf. At the same time, you'll work closely with our engineering, R&D, product management, and technical support teams to debug, test, and resolve issues. As a PTAM, you will be supported in your career with continuous learning offerings, certification support, and challenging growth opportunities.

What You Will Do

• Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions by understanding their top business goals and priorities

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Support technology partners implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Establish and maintain parity with Red Hat cloud technologies strategy

• Engage product engineering teams to help develop solution patterns, based on partner engagements, as well as personal experience, that drive platform adoption

• Communicate how specific Red Hat cloud solutions and our cloud roadmap align to partner use cases

• Forewarn partners of technology changes or potential disruptions to their service and advise on mitigation strategies

• Provide advice and guidance to partners about current and future Red Hat products

• Identify training opportunities and work with our learning and enablement teams to provide targeted training to partner support personnel

• Troubleshoot technical issues and drive issue escalation with Red Hat, partner and customer teams

• Complete analysis and present periodic reviews of operational performance to leadership

• Manage partner support cases and maintain clear and concise case documentation

• Create partner engagement plans and keep documentation relevant to a partner's solution updated

• Manage and grow partner relationships by delivering attentive, relationship-based support

• Build a sense of trust with partners and serve as their advocate within Red Hat

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas

• Travel, as necessary, to visit partners and attend events

What You Will Bring

• Hands-on experience with operating Kubernetes or Kubernetes-based platforms like Red Hat OpenShift Container Platform.

• Expertise with containers and container management

• 3+ years of Linux or UNIX system administration experience

• Experience with cloud or server virtualization

• Experience with Linux, preferably Red Hat Enterprise Linux (RHEL) or a derivative

• Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support

• Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with an eye for detail

• Direct experience with a variety of technology partners

• Experience with training and presentation delivery

The following are considered a plus

• Experience in a support, operations, development, engineering, or quality assurance organization

• Red Hat Certified Engineer (RHCE) or equivalent experience

• Red Hat Certified Specialist in OpenShift Administration or equivalent experience

• Experience with Amazon Web Services, Azure, Google Cloud is a plus

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Experience working in DevOps environments

• Prior experience in a technical leadership or mentorship role

• Technical knowledge of the Linux kernel and Linux file system

• Expertise with enterprise cloud solutions such as Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), and Software-as-a-Service (SaaS)

• Expertise with cloud management (Red Hat CloudForms, Cloud Formation, Terraform, etc) and IT Automation (Red Hat Ansible)

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience containerizing applications for deployment in cloud environments

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Familiarity with source code management tools like Git or SVN

• Knowledge of OpenShift Container Storage and OpenShift Data Foundation

• Experience in software-defined storage technologies like, Ceph, Gluster, or other enterprise storage platforms

• Experience in storage configuration, deployment, administration

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

In this role, you will be responsible for driving and ensuring the quality of our Red Hat OpenShift Container Platform cloud services. You will need to have excellent technical and communication skills to collaborate closely with developers, Site Reliability Engineers (SREs), and the broader open-source community, championing quality initiatives and best practices.

What you will do:

• Contribute to the development of detailed test plans, test cases, and test reports.

• Execute functional, integration, regression, performance, and scalability tests for OpenShift using open-source tools.

• Develop and maintain test automation scripts using Golang (preferred) or Python, and analyze test results.

• Implement automation tools as needed.

• Work effectively in a fast-paced, goal-oriented environment. Proactively communicate with stakeholders across teams to implement improvements.

• Assist in identifying potential problems and contribute to timely solutions.

• Actively suggest and implement improvements to the testing workflow.

• Collaborate within a global team, embracing diversity and cultural differences.

What you will bring:

• 3+ years of professional experience as a Quality Engineer with a proven track record of delivering high-quality, complex software products.

• 3+ years of experience working in a Linux environment.

• Proficient programming skills in Golang or Python, with demonstrated experience in developing, maintaining, and scaling test automation frameworks.

• Solid understanding and hands-on experience with cloud testing concepts and services (AWS strongly preferred, significant experience with GCP or Azure is a plus).

• Strong expertise and practical experience with container-related technologies (Kubernetes, OpenShift, Docker) including deployment, management, and troubleshooting.

• Proficiency with Bash.

• Deep understanding and practical application of CI/CD concepts, pipelines, and tools (e.g., Jenkins, GitLab CI).

• Advanced ability to troubleshoot complex distributed systems and perform thorough root cause analysis of challenging technical issues.

• Extensive experience with agile testing methodologies, principles, and best practices within a fast-paced development lifecycle.

Nice to Have

• Knowledge of OpenShift.

• Familiarity with DevOps or SRE principles.

• Exposure to monitoring and dashboarding tools like Prometheus and Grafana.

• Experience with virtualization and distributed systems.

About the job:

You shall be engaged in Cloud Platform delivery projects.

As an expert Solution Engineer, you will participate in customer delivery projects, with focus on CloudBand Infrastructure Software (CBIS), Nokia Container Services (NCS) and Nokia Cloud Platform (NCP) products of CloudBand portfolio. The work would involve building high-and low-level design, installation & commissioning, testing, integration & validation, and customer acceptance.

You shall perform solution-based install, configuration, and acceptance of pre-architected solutions, either remote or on-site – to that end, some travel to customer sites may be required.

You shall also provide remote or on-site expert support for on-site solution engineers during installation, acceptance and diagnosis activities and take care of integration issue during deployment, validation, and acceptance.

What will you do:

• Participation in customer’s projects activities related to Cloud Infrastructure projects

• Understand Customer and Product functional and technical requirements

• Understand how Cloud Products integrate into our customer’s environment

• Understand customization requirements that the customer might need.

• Assistance as consultant in customer’s presentations, documentation, and workshops

• Participation in Deployment Industrialization process to shorter lead time and reduce deployment efforts

• Product and application integration

• Handling integration issues during deployment

• Develop enough knowledge on our customer’s environment to participate in customer discussion and facilitate integration recommendation

• Manage customer technical requests and regularly update customer and project stakeholders on progress

What will you bring:

• Technical and hands-on practical knowledge on OpenStack, Kubernetes, OpenShift and RHEL is key

• Strong fundamental concepts and experience on Containers, Kubernetes and Microservices

• Knowledge and experience on CBIS, NCS and NCP products is a plus

• Expertise in Network Functions Virtualization Infrastructure(NFVI) and concepts linked with virtualization experience is a must.

• Expertise in Cloud Management Systems, Virtual Infrastructure Management systems and Cloud Infrastructure Management Systems is required.

• You are personally committed to quality and love working in a customer facing environment.

• You operate autonomously and possess result driven attitude

• Being a quick learner, you are flexible in taking up different roles and tackling different technologies

• You show technical and organizational leadership and possess strong negotiation and communication skills and enjoy taking ownership and accountability.

What you will do

• Collaborate with peers and the Istio community on the design and development of features, enhancements, and bug fixes within Istio

• Mentor and coach junior team members, and work with cross functional teams across Red Hat

• Develop examples demonstrating features of Istio (https://github.com/istio) within Red Hat OpenShift

• Engage with our support team to help them resolve customer issues

• Work with our documentation team to improve documentation related to the use of Istio within OpenShift

• Interact with globally distributed open source project teams and communities inside and outside of Red Hat

What you will bring

• Highly experienced in software development

• 3+ years of experience programming with Go, with experience implementing controllers and/or operators on Kubernetes

• 3+ years experience working with cloud technologies like Red Hat OpenShift, Kubernetes, Docker, and/or other cloud platforms

• Knowledge of networking fundamentals and protocols such as TCP, TLS, HTTP, HTTPS, etc.

• Ability to proactively identify, address, and resolve issues with minimal supervision

• Written and verbal English communication skills

• Passion for open source software, a positive attitude, and a desire to share ideas openly

• Experience contributing to an open source project/community is a plus

About the Job:

In this role, you will provide personalized, attentive support and mentorship to a small set of enterprise customers. Your goal will be to build high-value relationships as you understand their IT infrastructures, internal processes, and business needs, creating long-lasting loyalty to Red Hat. You will ensure that our customers have access to solutions that will enable their technical environments to run efficiently. As a Technical Account Manager, you will work closely with internal teams such as Support Delivery, Engineering, and Product Management. Depending on your customers’ environments and needs, you will help them collaborate with other vendors and advocate on their behalf. In this role, you will have the opportunity to shape the future of our technology alongside subject-matter experts and developers in the open-source community.

What you will do:

• Become a Red Hat technical ambassador, working closely with a small number of customers using Red Hat OpenShift; develop relationships with key business and IT stakeholders, including customer managers and technical associates

• Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service

• Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams

• Provide advice and guidance to customers about their current and future use of Red Hat’s offerings

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans

• Handle customer escalations with Red Hat and customer teams

• Engage with Red Hat’s engineering teams to help develop solutions, based on customer engagements as well as personal experience, that will guide product adoption

• Analyze and present periodic reviews of operational performance to customer leadership

• Deliver training and presentations to customer associates

• Travel, as necessary, to visit customers or attend internal events

• Collaborate with third-party hardware and software vendors

What you will bring:

• A combination of technical and customer-facing skills and the desire to embrace and develop both

• Prior professional experience in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills

• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience

• Growth mindset and willingness to learn (as part of your onboarding and further development process, you are expected to obtain specific technology certifications such as RHCE/OCP/OSP/Ansible.)

• Excellent verbal and written communication skills in German and English; ability to explain complex information, such as aligning Red Hat’s offerings to customer needs or use cases, to customers in straightforward terms

• Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency

• Support customers implementing automated and containerized cloud application platform solutions

• Stay up to date on technology changes related to container orchestration, runtimes, cloud-native technologies, and development practices

• Promote platform adoption within customer teams

• Deep technical knowledge of core IT technologies including DNS, DHCP, storage, networking, Linux kernel namespaces, CGroups, SELinux, containerization, and virtualization

• Knowledge of application development (microservices architecture), application troubleshooting, debugging, and tuning

• Excellent understanding of software development practices and continuous integration (CI) and continuous delivery (CD) pipelines

About the Job:

In this role, you will provide personalized, attentive support and mentorship to a small set of enterprise customers. Your goal will be to build high-value relationships as you understand their IT infrastructures, internal processes, and business needs, creating long-lasting loyalty to Red Hat. You will ensure that our customers have access to solutions that will enable their technical environments to run efficiently. As a Technical Account Manager, you will work closely with internal teams such as Support Delivery, Engineering, and Product Management. Depending on your customers’ environments and needs, you will help them collaborate with other vendors and advocate on their behalf. In this role, you will have the opportunity to shape the future of our technology alongside subject matter experts and developers in the open-source community.

What you will do:

• Become a Red Hat technical ambassador, working closely with a small number of customers using Red Hat OpenShift; develop relationships with key business and IT stakeholders, including customer managers and technical associates

• Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service

• Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams

• Provide advice and guidance to customers about their current and future use of Red Hat’s offerings

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans

• Handle customer escalations with Red Hat and customer teams

• Engage with Red Hat’s engineering teams to help develop solutions, based on customer engagements as well as personal experience, that will guide product adoption

• Analyze and present periodic reviews of operational performance to customer leadership

• Deliver training and presentations to customer associates

• Travel, as necessary, to visit customers or attend internal events

• Collaborate with third-party hardware and software vendors

What you will bring:

• A combination of technical and customer-facing skills and the desire to embrace and develop both

• Prior professional experience in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills

• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience

• Growth mindset and willingness to learn (as part of your onboarding and further development process, you are expected to obtain specific technology certifications such as RHCE/OCP/OSP/Ansible.)

• Excellent verbal and written communication skills in German and English; ability to explain complex information, such as aligning Red Hat’s offerings to customer needs or use cases, to customers in straightforward terms

• Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency

• Support customers implementing automated and containerized cloud application platform solutions

• Stay up to date on technology changes related to container orchestration, runtimes, cloud-native technologies, and development practices

• Promote platform adoption within customer teams

• Deep technical knowledge of core IT technologies including DNS, DHCP, storage, networking, Linux kernel namespaces, CGroups, SELinux, containerization, and virtualization

• Knowledge of application development (microservices architecture), application troubleshooting, debugging, and tuning

• Excellent understanding of software development practices and continuous integration (CI) and continuous delivery (CD) pipelines